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Exterior Contractor reviews in North Bend

  • A
    Phil and Alex were prompt thorough and professional.  Everything was explained beforehand, and completed as stated.  They inspected the deck, which is an older deck, and found some boards needed to be replaced, and others that were loose had to be secured.  There was an extra charge for that work, and it was reasonable. 
    The only drawback was delay getting started and completed, but that was due to excessive rain, which is out of their control.
    - Ron R.
  • A
    We chose DogWatch after contacting two other companies.  I also talked to some friends in the area that had used them and were satisfied.  The salesperson came out and explained the entire process.  He had an example of the radio collar used and explained how it would work. They were not the cheapest bid, but we felt the most comfortable with them. 
    The company took care of having the utilities marked.  The fence was installed as scheduled.  The trainer was great and really worked around my work schedule.  Heidi did an excellent job teaching our dog how to respond to the beeps from the collar and worked hard to choose the correct setting for her.  Heidi used loads of positive reinforcement with our dog and very clearly taught us how to continue the training process (commands to use, importance of daily practice, etc.).  Heidi also brought her own training dog to both sessions, using him as a distraction to our dog toward the end of each session.  The first training session lasted about an hour and a half to two hours.  The second session took place 2 weeks later and lasted about an hour. 
    Our dog really understood the fence and respected it by the middle of the first lesson.  We practiced with her daily for 2 weeks, then continued intermittently for the next 2 weeks. 
    She has only gone through the fence once when she just wanted to walk with us into a neighbor's yard.  We have loads of deer and wildlife in and around our property, so I have been very nervous about her chasing the deer through the fence.  However, she chases them out of the yard on a regular basis and stops well back from the fence line.
    I would definitely recommend DogWatch! 
    - David D.
  • A
    The painting job was completed very professionally.  There weren't any paint spills, or areas missed, and I was pleased with how professional the workers spoke with me.  My property was cleaned up with paint chips removed from the scraping activity.  I was pleased with how well the process went.
    - Rick T.
  • F
    Made the wrong choice going with DM Thompson. Their responsiveness and attention is the worst that I have seen in a contractor. It seems that all their good reviews are just for for chimney sweeps. My mistake. Apparently they are also based in Columbus, that may had been attributed to the problem.

    After sending in the contract and deposit, I was told by David Thompson that the next steps would be picking out the new brick. Didn't hear back from David for two weeks and with two weeks before the scheduled work day, I had to call him. He told me that he'll bring over the brick samples on a Friday. David did not show up that day, nor over the weekend. He also did not call. I called him that Monday, let him know I was disappointed with his lack of attention and was thinking about canceling the contract. He finally showed up three days later and we started the task of matching the brick. Keep in mind we are only 5 days away from the work starting. Even up until the day the work started (a day late), I was still getting samples to go over.

    They worked for two days. They skipped a day and completed the chimney on a Friday. I was asked to pay the balance and pointed out they still had other work to do (they were to come back two weeks later to do the waterproofing and the sweep). I called David to let him know I would not be paying the balance until they finish the work. Never got a return call and 17 days later, you guessed it,  I had to call him. He wasn't too happy with my tone, but really, this was starting to be a joke.

    I requested that the additional work be not done by the same crew because of a character issue. The work was finished by owner Mike. Nice guy, but couldn't make up for the absolute lack of consideration I was given.

    UPDATE 10/30/13 The following is rebuttal to DM Thompson's Provider Response. It was not honest and very unfortunate. The reduction in price in the original estimate was an Angie's List coupon, and the "free" items were negotiated prior to me signing the contract and sending in the deposit. DM Thompson's response made it seem that I got some of money back (or credit) because I was not happy with them. Customer satisfaction was never discussed through the whole process, even after I brought to David Thompson's attention that I saw drug paraphernalia fall out of a worker's car on the last day of the rebuilt. One would think that a company felt some sort of responsibility to a customer and their home after that. No consideration was ever offered to me.

    David Thompson made only two trips to provide me brick samples. On a Monday (only after I had called him because he did not show up on an appointment he made with me on that previous Friday) and then later on Wednesday 5 days before work stated. His sample's were a start, but not that close to my original brick. The final decision was made the day the work started when their job foreman showed me a new sample.

    Weather was never a factor in any of my issues

    I fully expected DM Thompson to owe up to their mistakes and feel some regret. It is unfortunate that they did not do that in their response.

    UPDATE 11/23/13 I am getting a fireplace insert installed, so the installer took a look at the firebox and flue damper. He set a light in the smoke box and showed me what DM Thompson missed when they cleaned (fireplace was never used since they left). There was a large amount of creosote and ash on the ledges in the area above the damper. Still a fire hazard. The installer also noted while on the roof that the chimney rebuild was sloppy at best...using a level was definitely not a priority. I now doubt that they even did a decent job with the waterproofing.

    I changed my overall to "F" because DM Thompson incompetence just continues. If only the people that gave DM Thompson an "A" because they were nice to them, also thought to consider if they even did a decent job. Use this company with caution.
    - Peter I.
  • F
    We had issues from the start with this company. He was suppose to remove and replace part of a gutter but kept giving excuses on why he could not do the job correctly. The contract we signed was not honored. He told us he guarantees he work and he has not followed through. I would strongly encourage people not to use his service.
    - Mary G.
  • A
    Satisfied with all aspects of job
    - Ron R.
  • A
    Excellent! The work was done timely, inspected by a Hicon supervisor, invoiced for 15 days net. Will highly recommend to friends/family!
    - Theresa M.
  • A
    - Thomas B.
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Home Exterior Specialists in North Bend

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