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Chimney Cap Repair reviews in North Bend

  • F
    Made the wrong choice going with DM Thompson. Their responsiveness and attention is the worst that I have seen in a contractor. It seems that all their good reviews are just for for chimney sweeps. My mistake. Apparently they are also based in Columbus, that may had been attributed to the problem.

    After sending in the contract and deposit, I was told by David Thompson that the next steps would be picking out the new brick. Didn't hear back from David for two weeks and with two weeks before the scheduled work day, I had to call him. He told me that he'll bring over the brick samples on a Friday. David did not show up that day, nor over the weekend. He also did not call. I called him that Monday, let him know I was disappointed with his lack of attention and was thinking about canceling the contract. He finally showed up three days later and we started the task of matching the brick. Keep in mind we are only 5 days away from the work starting. Even up until the day the work started (a day late), I was still getting samples to go over.

    They worked for two days. They skipped a day and completed the chimney on a Friday. I was asked to pay the balance and pointed out they still had other work to do (they were to come back two weeks later to do the waterproofing and the sweep). I called David to let him know I would not be paying the balance until they finish the work. Never got a return call and 17 days later, you guessed it,  I had to call him. He wasn't too happy with my tone, but really, this was starting to be a joke.

    I requested that the additional work be not done by the same crew because of a character issue. The work was finished by owner Mike. Nice guy, but couldn't make up for the absolute lack of consideration I was given.

    UPDATE 10/30/13 The following is rebuttal to DM Thompson's Provider Response. It was not honest and very unfortunate. The reduction in price in the original estimate was an Angie's List coupon, and the "free" items were negotiated prior to me signing the contract and sending in the deposit. DM Thompson's response made it seem that I got some of money back (or credit) because I was not happy with them. Customer satisfaction was never discussed through the whole process, even after I brought to David Thompson's attention that I saw drug paraphernalia fall out of a worker's car on the last day of the rebuilt. One would think that a company felt some sort of responsibility to a customer and their home after that. No consideration was ever offered to me.

    David Thompson made only two trips to provide me brick samples. On a Monday (only after I had called him because he did not show up on an appointment he made with me on that previous Friday) and then later on Wednesday 5 days before work stated. His sample's were a start, but not that close to my original brick. The final decision was made the day the work started when their job foreman showed me a new sample.

    Weather was never a factor in any of my issues

    I fully expected DM Thompson to owe up to their mistakes and feel some regret. It is unfortunate that they did not do that in their response.

    UPDATE 11/23/13 I am getting a fireplace insert installed, so the installer took a look at the firebox and flue damper. He set a light in the smoke box and showed me what DM Thompson missed when they cleaned (fireplace was never used since they left). There was a large amount of creosote and ash on the ledges in the area above the damper. Still a fire hazard. The installer also noted while on the roof that the chimney rebuild was sloppy at best...using a level was definitely not a priority. I now doubt that they even did a decent job with the waterproofing.

    I changed my overall to "F" because DM Thompson incompetence just continues. If only the people that gave DM Thompson an "A" because they were nice to them, also thought to consider if they even did a decent job. Use this company with caution.
    - Peter I.
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Chimney Cap Repairs in North Bend

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