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Hardware Store reviews in New Richmond

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  • Although Hader "carries" the particular brand of hardwood floor cleaner & protectant I use, it's often out of stock (about 2 out of 4 visits over the past year). The manager on duty was courteous and told me that the items would arrive in a shipment the next week; I came back & it was still out of stock. On another visit, the manager on duty offered to take my name & phone number and call me when the product arrived but no one called me. So basically, the employees are friendly but the follow up is poor. I'll still shop there but only to buy the specific products that I can't buy anywhere else. For my other hardware needs I shop at different stores.
    - ELLEN H.
  • I purchased a nice front door handle and deadlock (about $120) from Lowes and wanted them to rekey it to match my other keys for the house. The clerk was courteous, but did not do the job right and had installed a piece backwards so that the lock didn't work at all. Unfortunately I didn't realize this until I had the new door handle and lock 90% installed at home and I had to uninstall it. I called a friend who is "handy" and when I described how the lock was behaving he knew what had been mis-installed. Kind of funny that the Lowe's professional in the door locks department knew less than a friend who doesn't work in that field.
    - ELLEN H.
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Hardware Stores in New Richmond

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