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Pet Care & Health reviews in New Franklin

  • F
    I wrote a review but I thought to update and edit the original review. So here goes... RE: 3/22/2018 Visit.... If your dog has some type of poisoning or such, this review might help you before going to Metropolitan Veterinary Hospital. I am very glad that this place exists for pet emergencies. It is a $99 emergency fee to walk in the door. My dog had eaten zinc oxide ointment because he had licked it off another dog. It was totally my fault. The dog was there to get medical attention for a ton of vomiting for possibly toxicity. It is an extra charge to call some type of poison control center for $65. This is standard practice. I called the Poison Control Center for pets for $65 and got a case number for my dog. I gave the case number to the receptionist. We waited to fend for ourselves for 2 hours in a waiting room. No one checked to see if my dog was vomiting or needed water during that time. We asked about the long wait and were told that Metro Vet. Hospital (MVH) was waiting on something from the Poison Control Center regarding my dog and that was the reason for the wait time. MVH was suppose to use the case number that I got and call the Poison Control Center to ask how to handle any possible toxicity in my doggie. I AGAIN called the Poison Control Center myself after waiting two hours and was told that MVH had not even called them about the possible poisoning of my dog!!!! We then went and spoke to the receptionist(s) about why MVH had not called the Posion Control Center. The vet spoke to the Poison Control Center after 2 hours and let us know that everything would be okay. The vet did not let us speak. He offered apology and excuses for the center. There were emergencies ahead of us. He couldn't allow someone to check on us every 10 minutes. We did not expect to be checked on every 10 minutes. But for two hours they were short-staffed and no one helped us. I was told that if my dog threw up to let the receptionist know. Some policies need to be changed. Personally I do not think it is a receptionist job to handle vomiting and getting water for a dog. No vet tech or vet checked on my dog to see if doggie was vomiting or needed a drink. Doggie was there for a possible poisoning. Luckily everything was a okay with my dog. I hated bothering the receptionist. It wasn't until we spoke up, a little bit disgruntled, that anybody gave us any attention. Hire more vet techs or more vets. Don't let this happen to another possible poisoning case again! A receptionist should not have to deal with vomiting from a possible poisoning. Luckily my dog turned out to be ok. The next dog you get might not be so lucky. Monitor a little bit better!! DO NOT JUST CHECK A DOG IN FOR POSSIBLE TOXICITY AND LEAVE IT FOR TWO HOURS WITHOUT CHECKING ON IT. I wish everyone's dog health and happiness....
    - Laura P.
  • F
    The receptionist was extremely rude and spoke over me several times. I told her we had seven years of records and evidence of the problem with the cat and while I am not a doctor, we are able to provide all details and evidence of what the issue is... she continued to say the records wouldn't matter because this doctor would be forming his own opinion and that my other vet probably wasn't right since the problem was never corrected over time. She insisted that they still needed records sent to them even though the doctor would be starting from "scratch" as she said it. When I questioned her, she just said she was not a doctor but could assure me the vet would administer a new treatment with his own diagnosis regardless of the past records. Again, extremely rude and forceful. Regardless of the "free exam" for new clients, I would not use this place ever.
    - Brittany J.
  • A
    VCA Green Animal Hospital
    I can usually get them in for a routine visit within four days. They have several vets there and the techs are all amazing. They greet my dogs, and they are super there. The only time that I have had any wait time is, if someone comes in on an emergency, and they have to see them before me. Which is, what I would want them to do if it was me. When there isn't anything going on, I am always seen within five minutes of my appointment time.
    - Jaclynn F.
  • B
    I've been grooming poodles for a while and I consider myself an expert. I've bred, raised and sold poodles. I would say all the people who work there are apprentices. Every time they groom my poodles, I realize they've forgotten something. Most of the times I've reached out, they've ignored me. I've been going there since 2010 and they still don't have my name on a card so I have to keep giving my information all the time. Their price is good though.
    - Kathryn B.
  • A
    Ms. Frazer will visit once or twice a day to feed, clean up after, and care for cats and dogs during owners' absences. She is qualified to give medicines, takes notes and meets animals prior to visiting, ensures that all animals are present and accounted for each day, plays with the ones that will show up (we have cats) and generally cares for them much as their owners would. She leaves notes for returning owners with updates and observations. She charges $11 per visit and generally EARNS her fee. We have asked her to care for up to 6 permanent residents as well as up to 6 extra foster rescue cats at a time -- she is a good sport, and a caring pet lover. We have asked her back once or twice a year since 2002 and are delighted with her "service".
    - MARCIA A.
  • B
    They were an efficient, well run office. The vet. is very quick when performing work. Be prepared with questions ahead of time, or he is gone before you know it. I have been using this vet for years, and overall, I'm happy with him.
    - LESLIE F.
  • A
    HouseCalls Professional Pet Grooming
    Dogs looked awesome and their stress level was very low because they were groomed in their own home.
    - Tracey M.
  • A
    Eastside Animal Clinic
    - Andrea F.
  • A
    VCA Green Animal Hospital
    They are great and we will continue to use their services.
    - Jaclynn F.
  • A
    Fulton Animal Hospital
    - Annette B.
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Pet Care Providers in New Franklin

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