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There are 34 highly-rated local pool and spa cleaners.

Pool And Spa Cleaning reviews in New Albany

  • A
    Rainbow Hot Tubs & Spas
    I've been getting small black flakes in my Jacuzzi whirlpool bath and have tried vinegar, baking soda, all kinds of suggestions to eleminate them.  I "assumed" there was a filter somewhere that needed cleaned/changed, so I looked for a company that specializes in the type of bath I have.  After searching in Angie's List and confirming through the BBB, Rainbow Hot Tubs & Spas, Inc., seamed to be my best bet.  Not knowing anything about a whirlpool tub's operation is like taking a car to a mechanic you don't know and... "good luck".  
    I called Rainbow Hot Tubs & Spas, Inc., and spoke to Rick.  I explained what was going on and thought maybe I needed a new filter and wanted to schedule for service at my home.  Guess what?  My tub does not have a filter (good to know) and he discouraged a service call and said that it just needed a solution they had in stock.  It was that simple.
    I drove to their store (very nice store) and met with Rick who showed me which product to use on my tub and went over the directions with me.  The directions were simple, but I appreciated him taking the time to go over them and give a few tips that I wouldn't have thought of.  I was also very impressed that he asked if I wanted to be added to their system.
    I don't write very many reviews.  Although there was no "service" conducted by them at my home, Rick saved me $$ for an unnecessary service call I would have had, time I would have had to be at my home for any service, and a lesson that my tub does not have a filter to change, and something I can maintain on my own.
    Rainbow Hot Tubs and Spas, Inc., will be the first number I call should my whirlpool bath have any future problems and need serviced.  It was so easy to come home and run the solution through myself.  THANK YOU!!!
    - gail W.
  • A
    Diamond Effect Pools & Spas LLC
    Our pool was less a pool and more a habitat for frogs, clearly visible in all their stages of development.  The water was the color of dark coffee and the bottom of the pool was covered in a thick layer of plant detritus.  It was horrific.  Not believing the pool was salvagable, we nevertheless employed Diamond Effect Pools and Spas as a last ditch effort before we elected to fill in the pool.  They came out promptly, gave a very reasonable estimate and got to work immediately.  The crew was extremely professional.  They answered all our questions and took extra time to ensure we knew what they were doing.  Our prior experiences with pool service companies had been thoroughly underwhelming.  That was not the case here.  We are extremely satisfied with Diamond Effect Pools and Spas.  Most importantly, our pool is now sparkling clean.  You would never guess the state in which it started.  Moreover, we have since signed on to their weekly pool service and that too is outstanding.  We cannot recommend Diamond Effect Pools and Spas highly enough for maintenance, repair or service.  If only more small businesses were run like this - courteous, professional, knowledgeable, prompt, responsive and priced reasonably.
    - Valerie W.
  • A
    1st Choice Pool Service LLC
    I used them through one of their big deals.  They were fine and great.  They told me what they were going to do for my pool and they have been doing it every time as they said they would.  They are really good at keeping my pool perfect.  I would use them again in the future.
    - David M.
  • D
    Leisure Pools of Columbus
    We had several companies come in for estimates and they were in the middle, pricewise.  They definitely talked a good game, and ultimately we chose them for their product, as it seemed to be superior to some of the competitors'.  Unfortunately, from there it largely went downhill.  We had issues with them starting from the permit application (we ended up getting the permit and variances on our own), and it continued to issues with damaging our driveway and the drainage system from our house when installing the pool (never told us they damaged it - I had to pay $450 to get that repaired).  We had some issues with the depth the pool was installed, and ended up needing 53 tons of material to bring up the surrounding land to meet the pool depth.  The pool is also a bit off re: being level from side to side; this is evident with any water on the cover or just measuring/looking at the water levels from one end to the other.  Other issues also arose, but don't need to be elaborated on here.  The only exception to mention is that there appeared to be some resistance to communicating and working well with the landscape company, which ended up being detrimental to both companies, as well as us.
    On a good note - the electrician they contract out to is a good guy, and Id recommend him.  
    Im still not sure what happened here, but the concrete subcontractor placed a contractor's lien on our home from not being paid by Leisure Pools.  We didn't find this out until we refinanced our home, and this ended up delaying that process by a month, waiting for the lien to be cleared.  I was told over the phone that they didn't receive payment, but was also emailed by both parties that it was an error on the subcontractor's end.  Im not sure what the truth is, but it was another unpleasant surprise that we may not have known about for years if we didn't refinance our mortgage.
    We experienced very poor communication with their company and were lied to on several occasions by Casey; we were also told a few things that were incorrect.  In fact, communication and our interactions were horrible until after we filed a BBB complaint.  Matthew, the owner, did improve communication significantly after that, and if our interactions were like they were at the end, I think these grades would have been more positive (they did get a bump up in ratings from the improvement at the end).  He did end up meeting to go over the pool system this spring, which was necessary and part of our BBB agreement.
    - BEN T.
  • A
    Rainbow Hot Tubs & Spas
    I like the fact that its a family-owned business. The husband and wife both work in the store. This was our first hot tub, and they were extremely patient with us. They took the time to explain everything, and are still willing to answer all my questions. Their workers were efficient and hard-working. They were very fairly priced. Absolutely fantastic all around! The people they recommended for the electrical work were amazing, too.
    - PATTI W.
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Pool And Spa Cleaners in New Albany

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