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Furniture Store reviews in New Albany

  • A
    FORTNER UPHOLSTERING INC
    I had 2 expensive sofas that were very structurally sound, but the cushions had become compressed and the filling had shifted over the years. Fortner Upholstery was very easy to work with. I simply took the cushions in to them. They recommended restuffing the bottom cushions on both sofas. For the back cushions, they recommended sewing an interior lining on the cushions and reusing the same filling (the liners would prevent the filling from shifting in the future). So, this is what we did. Their prices are not cheap, but they do a very good job. My only complaint is that they are not very good about getting back to you when your job is done. They say that they will call you, but they never do. It's up to you to call and see if your upholstery is finished and ready to pick up. Also, the job took a bit longer than they had estimated. Otherwise, all employees are very friendly and helpful.
    - INDIRA G.
  • F
    BELAIR FURNITURE
    WHEN THE LOVE SEAT WAS DELIVERED THE MATCHING PILLOWS WERE MISSING. THERE WERE PILLOWS ON THE LOVE SEAT THAT WERE MATCHING THE FABRIC, BUT NOT IN THE FABRIC THAT I SELECTED TO MATCH THE LOVE SEAT. I SHOWED THEM, PER THE RECEIPT THAT THE PILLOWS (AND IT HAD THE NAME OF THE PILLOWS ON IT) WERE INDEED ORDERED. THEY TOLD ME THAT IT WOULD BE 10 DAYS BEFORE I RECEIVED THEM, AS THEY HAD TO ORDER THEM. IN THE FIRST WEEK, I WAS INFORMED THAT THE FABRIC WAS DISCONTINUED, SO THE PILLOWS COULD NO LONGER BE MADE. AT THIS POINT I HAVE THE LOVE SEAT (THAT I REALLY LIKE,) BUT I DO NOT HAVE THE MATCHING PILLOWS. I AM NOT HAPPY WITH THE NONCHALANT ATTITUDE OF THE COMPANY IN NOT TRYING TO SOLVE THE PROBLEM. THE SALESPERSON HAS BEEN HELPFUL, BUT THE OWNER DOES NOT CARE AT ALL. THE PILLOWS THAT I ORDERED REALLY BRING OUT THE LOVE SEAT, AND GO WITH MY DECOR OTHERWISE THIS WOULD NOT BE AN ISSUE. IF I DO NOT GET THOSE PILLOWS, THEN THE LOVE SEAT GOES BACK, AS I HAVE BEEN LOOKING FOR A YEAR.
    - SHIRLEY B.
  • A
    Kittle's Furniture
    OUR SALES PERSON DALE CARTER WAS THE BEST. HE KNEW HIS FURNITURE AND WAS VERY HELPFUL WITH EVERYTHING. HE WAS HELPFUL WHEN WE NEEDED BUT WAS NOT PRESSURING. HE ANSWERED ALL MY QUESTIONS AND EVEN CALLED TO FOLLOW UP WITH US ABOUT OUR ORDER. HE WAS GREAT TO DEAL WITH AND EVEN WHEN I WANTED TO GET MORE CHAIRS HE MADE ME AWARE OF THE UPCOMING SALE SO I COULD TAKE ADVANTAGE OF THE DISCOUNT. WE ALMOST DIDN'T GO TO KITTLE'S BECAUSE OF A FEMALE SALES REP THAT WAS HORRIBLE. WE JUST HAPPEN TO RETURN THE NEXT DAY AND RUN INTO MR.CARTER. I WILL CONTINUE TO SHOP AT KITTLES BECAUSE OF HIM.
    - CHRISTINA T.
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Furniture Stores in New Albany

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