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Speech Therapy reviews in Middletown

  • F
    ABC Pediatric Therapy Network
    The therapy was fine. The billing process was another matter. My daughter received therapy from ABC Pediatric Therapy from February through June 2017, for a total of 12 appointments. Prior to her first appointment, I called about the cost and was told they (ABC) couldn���t give me an estimate on what my insurance would cover and that I���d have to wait until a claim was processed. They were only able to quote the private pay rates. I called my insurance company and they weren���t able to help either so I waited for the first EOB to know what my insurance would cover versus the private pay rates. The first appointment was 2/8/17. The ���notice date��� on the EOB for that appointment was 3/14/17. As it turned out I would have to pay $100 per session using my insurance but that would go towards my deductible. The private pay rates were $185 for the initial evaluation and $65 for subsequent sessions and would not be applied to my deductible. On 3/28, I spoke with Shelly about the difference between private pay or having the sessions processed through our insurance. I expressed my concern over the difficulty of making a decision now because of our high deductible ($6,000 family) and how it was so early in the year that I had no way of even guessing if we���d come close to needing the sessions applied towards our deductible. Shelly informed me that their office could reverse my decision at a later date (do a take back as she called it). The only two stipulations were that their office could only make the change once and that I would be expected to pay the amount requested of me at each appointment until I made my decision. There was never a mention of a specific timeframe in which I had to make that decision, which seemed sensible since it was all about timing. I.e. allowing time to pass to determine how close we were to meeting our deductible. I met both of those requirements. I specifically allowed time to pass as this was necessary in order to know how close we were getting to meeting our deductible which runs the calendar year. Had I been told that I had a deadline in which I had to make that decision I would have made a firm decision as required of me. In September 2017, I received an invoice in the amount of $150.00. Since I had paid at every visit, I called to inquire about the invoice. I played phone/e-mail tag for some time and eventually received a voicemail from Michele informing me that they hadn���t billed be correctly during 3 of our visits. I paid the invoice promptly. I also proceeded to ask Michele to go ahead and issue the take backs as it seemed far enough into the year that I was comfortable with making that decision. On October 19, I received an e-mail from Michele stating that she���d spoken with her manager Shelly and that they could no longer issue take backs since I���d waited 4 months from my daughter���s last appointment to make the request. I called and spoke with Michele who directed me to Shelly. I spoke with Shelly on 10/19, she said that she had spoken with the owner and that I had 30 days in which to make that decision so now it was too late. I reminded Shelly about our conversation on 3/28 and that she hadn���t told me I had 30 days or any specific time frame in which to make that decision. She was polite and never denied her statement from 3/28 yet refused to process the take backs. As I pleaded my case, she repeatedly said, ���I hear what you���re saying���. I asked for the owner���s name and number. She offered her name and e-mail address. On 10/22/17, I spoke with the owner, Diane Crecelius. I went over the situation and asked that she honor the word of her employees in the name of upholding the integrity of her company. She was very adamant that she was unwilling to do so. She basically told me that since I didn���t take advantage of the offer back then, that she wasn���t willing to uphold it now. She confirmed that there is not a policy that states I had 30 days in which to make a decision and further stated ���the (take back) policy wasn���t set up with a time line���. This statement alone told me that take backs can be done but she was in control as to when/if she would allow her employees to process them. In essence, my takeaway from the conversation was that it was at her discretion and she was electing not to uphold the offer that was made to me. As an aside, I received an invoice nearly 4 months after my daughter���s last appointment for a balance for which I promptly paid. Would it have been moral of me to deny making payment because their company mailed an invoice later than 30 days after the last appointment? No. Yet, their company is denying a request to follow through with an offer they made to me because I requested it 30 days afterwards. This hardly seems reasonable. As a consumer I find the handling of this situation by ABC to be an example of extremely poor business practice. What I���m asking and expecting is good business practice and morality in the line of work, especially when that line of work touches families and the care of families. How can a company boast that they care, yet when it comes down to morals, they choose the side of finances and not moral judgment? They admitted that their hands are not bound by specific policy nor are they at the mercy of the insurance company. They���ve simply chosen to take the path of mere financial gain. I upheld what was expected of me. I paid timely and only made the take back request once. I���m requesting that they do what is right and just and process the take backs.
    - SUGAR S.
  • A
    Rory, Dr. Yolanda
    Yolanda Rory worked with my daughter for 8 months. Yolanda is warm and immediately established a relationship with my daughter. Yolanda came up with creative games to play with my daughter to complete her exercises. In addition, she read a story at the beginning of each session. Yolanda provided take home materials as well. I can't say enough about the level of progress my daughter has made. Yolanda also reassessed my daughter recently and recommended she take the summer off.
    - BRIAN W.
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Speech Pathologists in Middletown

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