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Hauling reviews in Miamisburg

  • F
    Moving Ahead Services LLC
    In researching companies, I found ���Moving Ahead��� on Angie���s List, with almost all positive reviews on both Angie���s List as well as Facebook. So I felt fairly confident that choosing them was a good decision. It was the all positive reviews that make it so hard to understand how our move went so horribly. It was a day from ****. To begin, I was told when scheduling the move that the movers would arrive between 9:00 and 10:00 am. I was told I would get a call that morning with an update when they were on their way. When no one arrived or called by 10:00, I called at 10:05 to get an update as to when someone would arrive. The person I spoke with said they were on their way and would have someone call me back with an update. I never got any call back. At 10:45, there was still no sign of any movers. I called back to again attempt an ETA. The person I spoke with said he���d call me back. He called back and said they were a few minutes away. They finally arrived at 11:00, in a (rented?) Penske truck. When they got here, it was immediately apparent that the driver was not experienced in driving a truck. They first backed into the driveway, completely blocking the street from any traffic. When I asked them if they were going to keep the truck there (and block traffic all day) they decided to move the truck to the curb. The driver struggled for a good 10 minutes to simply back the truck up parallel to the curb, with the lead mover having to tell him how to drive the truck. It didn���t take long to realize that all but one of the movers did not appear to be ���experienced professional movers��� as I was sold and quoted. I was quoted 4 experienced professional movers at a rate of $180/hour. But by listening to and watching them, it was obvious they were not at all experienced. They had to be told how to do things, ask how to do things, be guided, etc. This was definitely not ���routine��� for them. There was definitely no ���hustle��� to any of the movers. There was also no ���system��� in place for for what goes where, no tagging of items etc as you would typically have with a moving company. Very Unorganized. While moving boxes, one of the movers had taken a two wheel luggage dolly of mine out of my garage to move boxes. He ���asked��� if he could use it, but had already been using it and had boxes on it when he ���asked���. Not acceptable or professional. I said yes, and also offered the use of an appliance dolly I had (which they didn���t have). That said, shouldn���t the crew come prepared with their own equipment, to support all 4 men? It was not uncommon to see some of the movers with their shorts sagging below their waste, with underwear showing. This is professional attire? While moving furniture, one of the movers handed me a foot that they broke off one of the (my grandmothers) dressers. While moving boxes, one of the movers dropped several boxes off a dolly in the driveway. While moving the washing machine, the washer was, or was nearly, dropped off the dolly. I didn���t see it close enough to tell, but I do see loose parts after it was dropped off at new house. Given all these issues and the definite lack of confidence in there abilities, I called the company about an hour and a half after they were on the job, to express my concerns and document the issues. There was no answer, so I left a message. I never heard back from anyone. While outside, I noticed one of the movers sitting in the cab of the truck. It was also not uncommon to see no activity happening/nothing being moved, with most of the movers in the truck cargo area with nothing actually happening. While I���m paying $180/hr. While I was working in my laundry room, I heard a loud thud. I went to check, and one of the movers handed me one of my very expensive speakers that he had just dropped to the floor. I had previously told them on the walk through that I would move all speakers myself (for this very reason). While observing them carry my leather couch through the front door, I saw them scrape the entire top/back edge on the door jamb as they went through. The door jamb is now scraped. Scrapes/damage of the couch were noted later at the new house. It was not uncommon to hear F bombs from the movers while picking stuff up. Very unprofessional. There was constant bickering back and forth between the workers. Again, very unprofessional. While I had people at my house picking up some donated items, the movers took time away from moving to help these people disassemble or offer to help load the donated items. While this is a nice gesture, I am not paying $180/hr for the movers to do other tasks. They finally had the truck packed up and left the old house at 4:00. While en route to the new house, at 4:30, I again called and attempted to talk to the original salesperson at Moving Ahead to express my concerns. I was told he was not available. I expressed my concerns to whoever answered the phone. No resolution came from the call. After the crew and I had left the old house, my wife had since come home to the old house to swap vehicles. In doing so, it was noted that there was trash on the street where the moving truck and the crews car was parked. Where the car was parked, there was a trash bag left on the curb that contained trash (banana peels, candy wrappers, cigar wrappers) some of which were previously in our home while they were working. So the workers apparently felt it was ok to just leave their trash bag on the street in front of our house. There were also several empty drink bottles left scattered on the floor inside the house from where they were working. When we arrived at the new house, one of the workers was sitting in his car while the others were working Again, while I���m paying $180/hr Upon seeing the truck opened, I immediately saw that the load, in particular some heavy metal shelves, had shifted in transport. I did not see the truck at the old house prior to closing it up, but when seeing it at the new house, it was apparent the shelves were not secured in any way. Thus they shifted in transport. I did not see anything used to secure any of the load at any point in the move. Shortly after this, I also noticed that our irreplaceable collectible Coca Cola bakers rack was heavily damaged. Apparently by the unsecured metal shelves that had shifted. This Coca Cola rack was mentioned on the initial walk through as a ���high concern/high value��� item. It was for this reason that we transported all the glass shelves from it personally. Yet it still got destroyed, as it had no packing/wrap whatsoever, and was not secured whatsoever. Now it���s destroyed. The movers had no comments, apologies etc. Shortly after this, I watched our loveseat that had been standing on end in the truck, fall over and drop to the ground. While the movers watched. At this point I called the company again at 5:00 to explain the situation, and that I had lost ALL confidence in the crew. I was advised the district manager would call me. I received a call at 5:05 from the district manager Mike Wood. I advised him I didn���t want them on the job anymore, that they were totally incompetent. I also advised him there was no way I was paying the full quoted rate, as I was quoted 4 professional and experienced movers. This is not at all what I got. Even with us having personally moved many items ourselves that were originally quoted, with me having them just unload everything in one spot, and with them eventually being kicked off the job early, they still took 9 hours. I requested another crew to unload the truck. Mike advised this was not possible. I pretty much had no choice but to let them finish. As mentioned previously, the crew was very slow. My wife and I were literally able to load and unload a trailer full of just as many boxes quicker than the crew. So in the interest of time, since the crew was far from efficient with their time, I advised the movers to just unload all boxes in one location at the new house and I would disperse them myself. The crew needed to move the truck to our barn located on the property, to unload all items that went in the barn. Again, nothing was secured in the truck. Again, the driver struggled with simply backing up the truck in a straight line. He nearly hit the barn and would have if he had not been stopped by myself and others. Mind you there was no trailer, just a truck. In backing up the truck to the barn, the driver opted to go through the grass instead of the gravel drive in front of the barn. When they finally opened the truck, the metal shelves (again) had shifted. Most importantly a very large tool box of mine had fallen (partially) over, being kept from falling completely over only by the metal shelves it was pinned against. Again, none of the items were secured prior to the drive. The tool box falling damaged the bottom of the box, causing it to cave in. It now doesn���t stand upright anymore. When I asked the crew in jest ���why is the toolbox leaning?��� I was told it���s ���because it���s heavy one one side���. Silly me, I should have known. No admission or acknowledgment of the damaged tool box. No apologies. During the fiasco, a (lockable) tote of my step daughters senior memorabilia was noted on the floor of the truck, being stepped on/over, with its contents spilling out. (Items from this tote later thrown into my garage by a crew member) When it came time to unload my tool box, it got even worse. I knew it would not go well, as the base of the tool box was now caved in and there was no way to roll it upright. Even though according to them it was just because it was ���heavy on one side���. For documentation purposes, I recorded the event. Sure enough, they literally dropped my entire tool box and the tens of thousands of dollars of tools, flat on its side. Severe damage to the tool box occurred. But all I can do is watch, as the manager states they ���have no way to get another crew out here to unload it���. See video here. [*** Link removed ***] When this happened, there must have been some more of my step daughters senior memorabilia and photos on top of the tool box, as it was now all strewn on the ground. After finally getting the toolbox and the boxes unloaded in the barn, they moved the truck to the house to unload those items. They struggled with moving the washer, and said it wasn���t going to fit in the laundry room. I explained that a same size washer came out of the laundry room from the previous homeowner, but to just leave it and I would do it myself. I did it myself the next day. [*** Link removed ***] Again, as they were far from efficient with their time, I had them unload many things without taking them where they actually go in the house. But I shouldn���t have had to. I hired movers to have it done for me, in a quicker fashion than I could have done. Or so I thought. I will now have weeks of work ahead of me getting everything situated that should have been done by them. While they were moving items into the house, I was inside the house and happened to walk past the open door to the garage. I noticed items go flying into the garage, when there was no one actually in the garage. I went outside to the truck to find out what was going on. One of the movers was literally throwing items from inside the moving truck, to the inside of my garage, about 50 feet away. The items he was throwing were part of my step daughters memorabilia. A high school award medallion, and a high school pin, from the previously mentioned tote that was scattered on the floor of the truck. So for some reason he saw fit to have total lack of respect for a customers personal property and just launch it across the garage floor. This was the last straw. I couldn���t just sit back and watch them destroy and disrespect us and our property anymore. In no uncertain terms, I told them all to get the F*@# out of my house and to just empty the remainder of the truck in the driveway and leave. In doing so, the lead mover went on a tirade as seen in the video. (I can���t tell for sure, but it also sounds like he calls my wife a ***** in the tirade.) In getting the remainder of the items out of the truck they managed to damage even more items. A mattress was just thrown on the grass, along with the kitchen table. An upright freezer that was laying flat on the ground (you aren���t supposed to transport refrigerators or freezers laying flat or damage can occur) was slid across the driveway in what appears to be just out of spite. In doing so, the Freon lines were cut open, making the freezer now useless. See the rant here [*** Link removed ***] Damaged items include, but not limited to: *Tool chest *Numerous tools *Irreplaceable/collectible Coca Cola bakers rack *Reclinable loveseat *Vintage dresser *Upright freezer *Washing machine *Drawing desk *Leather couch *Door jamb *Queen size mattress *Oak kitchen table *Wood shelving unit *Vintage child���s rocking chair I have yet to unwrap or move all the remaining items to assess any possible further damage. After the movers left, I received a call from the district manager Mike Wood. I explained the situation. He called for payment. Due to the ���early departure���, payment was never brought up by the lead mover before he left. I explained to Mike that I had a hard time paying for the services, given that there are thousands of dollars worth of damages that far exceed the invoice amount. More importantly, I did not at all receive what I was being billed for. Four professional and experienced movers. During the conversation, Mike stated that a negotiated rate or number of billed hours could be discussed. I have since been sent an invoice for the full amount however, with Mike telling me to add the labor hour discrepancy to the damage claim. (I���m not sure how that works) He also stated that the $180/hr was actually a ���discounted rate��� from the ���normal rate of $205/hr���. It���s odd that a ���discounted rate��� was never mentioned either verbally or in writing when I scheduled the move. Possibly this was a ���one time��� issue with this company? I don���t know. What I do know is this was quite literally the worst move I have ever been through, and would never recommend this company to anyone. A day from **** that I will likely be dealing with the repercussions for quite some time.
    - Frank N.
  • A
    Robert's Hauling & Services LLC
    It was a pleasure doing business with them, would highly recommend them to family and friends.  I purchased the Angies List Big Deal, due to June and July weather issues we had to reschedule several times with Mary Anne, all with no problems.  Arrived on time, very pleasant people that went to work straight away.  I plan on using them again.
    - Todd L.
  • A
    Junk King Dayton
    Junk King called the day prior to the appointment to confirm date/time and get an idea of what they would be removing.  Called the day of appointment 30 minutes early to let us know they were on their way.  Arrived promptly, were very friendly and professional.  Surveyed the items for removal and gave us a quote then started loading everything immediately.  They worked quickly and efficiently removing everything, & packed it all onto the truck.  They asked how we found out about them and i told them Angie's list which earned us 15% off, we paid by credit card and they were off!  Great service and very friendly staff.  We would definately use them again!!
    - Dennis S.
  • A
    Robert's Hauling & Services LLC
    Mary was quick to respond, and had her crew out to help us within 4 hours after our first call.  She did such a great job the first day, we called her back a second, and expect to call her at least one more time before this project is completed.  They left the outside staging area spotless when they were done.  Part of the job could not be completed during the first run, and she left a detailed message with a timeframe for completion, which they did.  They were a great asset to our work.
    - Jolene W.
  • A
    1-800-GOT-JUNK Cincinnati
    Contacted the company at about 9AM and they were able to have a crew out between 10AM and Noon that same day. Crew arrived and after looking at the amount of stuff to haul gave me a low and high quote based on how much space it would take. Prices were acceptable and they started immediately. Took roughly an hour to move everything which was a good time as the items to remove were at the opposite end of where their truck was and the ground was pretty messy and it started to snow while they were working. Great service with professional, friendly and courteous team members.
    - Matthew M.
  • A
    Junk King Dayton
    Jay and Travis were on time and completed the work quickly. They were very polite and professional. I definitely would use this service again.
    - Glenn A.
  • A
    Disposal Services
    The job is completed professionally.
    - Todd L.
  • A
    Robert's Hauling & Services LLC
    unknown
    - Donna H.
  • A
    Junk King Dayton
    It went very well. In fact I am going to use them again this week. It was very good. They showed up right on time. I went with them because I know the owner.
    - Lisa H.
  • A
    Robert's Hauling & Services LLC
    I called to have them clean out my garage. quick response, did a thorough job for a fair price. I have had them back twice more and I am very happy with their service.
    - Jim K.
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Hauling Services in Miamisburg

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