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Dog Grooming reviews in Mentor

  • F
    PAMPERED POOCHES
    It went awful. They cut my youngest dog and immediately I contacted Pam. Being that we have been clients for so many years, I called her and spoke to her about the incident very calmly and she was very kind, said they would absolutely take care of it. I sent her a picture of my dog's wound, he had a slice right where he had been fixed, but he had had the procedure done a year prior to them cutting him. She asked me to send her the paperwork, so I did, and then Pam called me and said that she couldn't cover the charges because there was no way it was their fault and that his surgery "must have been fresh." I didn't stop there-I sent her the paperwork from the vet from the day he had his surgery to prove to her that his surgery had not just taken place. She ignored my calls, refused to pay for anything or take any responsibility, and then continued to speak poorly about myself and my animals to her coworkers (who called me to tell me she was saying these things.) after ten years of giving this company our complete trust and loyalty, it was sad to face that their services will NEVER be used by us again. Disgusting owner, completely unprofessional, irresponsible, and I would not ever trust her or her stoned-up staff to ever touch my animals again. We have since switched groomers to a much cleaner, professional, more convenient and caring facility where I know the ones responsible for my dog's care in that small frame of time are going to be sure they are safe during the entire experience.
    - Kailee S.
  • F
    Bow-wows and Meows
    They did a terrible job grooming my puppy. They didn't groom my puppy with care, the job looks horrible. It looks like they just grabbed some scissors and chopped his hair across. I would not recommend this company to anyone.
    - John K.
  • F
    LOVE IS MOBILE GROOMING
    My gardener witnessed them slapping my dog across the face.  My gardener has been with me for 13 yrs.  He immediately came and told me.  The dog smelled like dirty water and had a toe nail clipped too short.
    - Geraldine K.
  • B
    CANINE DESIGN
    We used to love this place. We had taken our dogs (3) here for close to 9 years. For the last several years, we'd always gotten the same technician to work with and the dogs loved her. She got right down on the floor and greeted them and let them greet her -- we knew she genuinely liked to care for our dogs. At one point, we found that she no longer worked there. We've been okay with how the dogs have been groomed since, but the place isn't the same. Now, they are totally understaffed, too. A patron like us for 9 years and we can't get an appointment for 6 weeks!!! I never had to plan that far ahead before. I think until they hire more qualified staff, I will have to find another groomer. I'm happy the company is doing well, but I want a place I can get into and know that my dogs are going to be given the kind of attention they need to be safe and comfortable there.
    - FRED S.
  • A
    PETWORKS
    My dog attends PetWorks daycare 5 days a week. She's also been boarded there and gets groomed there. The staff are absolutely wonderful! They treat her like she's their own. Originally she started attending 2 days a week, which then became 3 days a week and now 5 days a week and she's a happy dog. Attending daycare really helps her maintain her optimum weight (which certainly pleased her vet) as well as tire her out (which certainly pleases her tired out dad). They have webcams so you can watch your dog while at daycare. They always let me know if anything seems wrong with her (like she was digging at her ear one day so I took her to the vet and she had a yeast issue). I get her groomed on a regular schedule (which for her really is just getting her nails clipped). She has also attended 2 classes (Puppy discovery and Obedience I) there and now will be attending Obedience II at their new training facility. I've been really please with all their services and it is a staff that I trust completely with my little monkey.
    - Rob J.
  • A
    TLC PET LODGE
    They are reasonably priced. They take wonderful care of the animals. They give my dog his medication and they will groom and bathe him. He seems pretty happy when he is there. They are hard to get hold of and they are only there during certain hours.
    - Marcia S.
  • A
    CANINE DESIGN
    I have Mini Schnauzer that needed grooming. They were able to get me in on a Saturday with no hassle. When I arrived for the appointment, they looked at my dog closely and were sure to get details on how I wanted him to look. I didn't have to remind them about removing his ear hair (as many places often fail to do this, even after i have asked them to do so). I was told he would be ready in 3-4 hours and sure enough, after 3 1/2 hours, I received a call that he was done. He has never had a better haircut. I also noticed that he wasn't covered in loose hair. Although it was a few dollars more than I had been paying at the mega-pet stores for grooming, it was well worth the $5 extra dollars. I would recommend Canine Design to anyone.
    - James A.
  • A
    CANINE DESIGN
    This shop was recommended to me by my vet, and I've been taking the dog there for the last two years. I have a Bernese Mountain Dog mix, so she has a double coat which regularly mats and snarls. They've done a great job. The dog is actually happy to be there !
    - SUZANNE & BILL C.
  • A
    TLC PET LODGE
    I called and made the appointment within the week. Was happy with the convenient hours, able to drop him off at 7am and pick him up before 6pm without any additional charge. The drop off took a few minutes as there were a few folks in the office checking in for boarding. I explained the need for care around his face and she added it to the computer and wrote out a note on the order. I came back at about 5 and again had to wait a few minutes. It took her awhile to find my little buddy as he hadn't been returned to his kennel and I think was still in the grooming area. His coat was shaved as I had asked, his nails trimmed and he was happy to see me. I have a very anxious dog and have found he has no trouble going here for grooming or boarding. He had minor irritation around his face but much better than the last place I took him, I didn't have to put a protective collar on his head to keep him from scratching so we were quite happy with the results.
    - AMY F.
  • A
    VCA LAKE SHORE ANIMAL HOSPITAL
    My experience this year was typical of the many years of great service I have received from Dr. Ting and her staff. I was able to call and get an appointment within the week, evening hours to meet my needs. When we arrive there is just small wait before we are moved into an exam room. My pooch is taken to get his shots, nails clipped and blood work taken. The doctor comes in gets down on the dog's level, plays with him a bit to make him comfortable and does a nice exam keeping the dog at ease. The doctor asks pertinent questions and takes the time to answer all of my concerns. We don't feel rushed like we are just a number being processed. The staff is very friendly and helpful even if your pooch has a terrible accident in the waiting room. (I'm guessing they've dealt with every issue under the sun). You pay as you exit and they take care to make sure the pets don't have the opportunity to mix in the hallway. I am thankful my dog gets good care from people with generous hearts.
    - AMY F.
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Dog Groomers in Mentor

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