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Marble & Granite reviews in Mentor

  • A
    Aurora Remodeling Inc.
    Tim and the entire team were punctual everyday, respectful of our home and did a beautiful job. We priced 8 contractors and his price was the best. Tim and his company was recommended from my neighbor and I would recommend him again and use him for future needs.
    - Carol S.
  • A
    Acclaim Renovations & Design
    The project was excellent. Acclaim Renovations and Design has to be one of the best companies I have every worked with. Here are some very positive aspects of this company. The leadership and employees are of the highest level of skill. The designers are cost effective but provide excellent work. The employees are not subcontractors but work as full time employees of the company. There is great communication of the work to be done from top to bottom. The employees performing the work do not cut any corners. It is top level work. This is one of the best experiences I have ever had in a job. No surprises everything is agreed upon on the job and approved via a program called co construct. This company was referred to me by someone who had used them and they were right on the money on this excellent performance.
    - Art I.
  • A
    Firenza Stone LLC
    Everyone at Firenza Stone was very professional and very responsive to our needs. From the sales rep, the templater, the billing rep, down to the installers--they all were courteous and answered all our questions. I was very impressed with Bill Brady, who immediately pointed out the granite counter top we ultimately installed and also was quick to respond via my preferred method of communication-email on pricing, installation and scheduling visits. You may want to make an appointment with him since he seems to be in high demand, especially on Saturdays. The installers where also quick, efficient, clean and friendly. I love my new granite countertops! Note: I was going to go with another vendor that a color consultant recommended, but that other vendor was not customer-service oriented and many times the rep was not available during posted business hours. I'm so glad we went with Firenza Stone.
    - Louise S.
  • A
    Pride Remodeling Co Inc
    Paul & Eric were great, they were always on-time and could be reached if I had any questions. They did a great job on removing the old tub, toilet and appliances in the kitchen and anything else needed during the demolish-in process. They protected any furniture that needed it while they were working. The clean up was also great as there was little for me to tidy up after the jobs were completed. I was very impressed with how I was able to talk to them, they were able to get technical but if I didn't understand exactly what was being conveyed Paul was sure to take the time to explain it in laymen terms. Bottom line, everything that was needed to do a truly wonderful job they made sure it was done, and done the correct way to ensure I would be able to enjoy my new kitchen and bathroom for many years. My wife and I couldn't be more impressed or pleased with how they treated us and our home and the quality of the work they have done for us. I wouldn't have anyone else do anything in my home unless it was them or referred by Paul. Thank you again, my wife and i just cant get over the job you guys have done on our kitchen!!!
    - Rich E.
  • C
    Lost Pond Construction Inc

    It took several years to save up for replacing our old and out of date kitchen. In late 2015 we were ready. During one of our first meetings, my wife mentioned that she was working long hours in her current position as a Senior Nursing Investigator. Jeff of LP called her ?dumb? for doing that without extra pay. The new ersatz ?designer? told my wife that she was only available on her own schedule which did not include any after hours for family reasons. My wife being insulted left. I should have joined her. A first proposal was written dated  November 17, 2015. It had quite a few errors which were mostly corrected. Curiously the revised quote was issued with the same date as the original. When I spoke to Jeff he was OK with two indistinguishable but conflicting quotes. My wife and I visited potential vendors and selected tile patterns, electric fixtures, a granite slab, etc. We had signed a contract on November 17, 2015 with the fixed start date of Feb 1, 2016. Two weeks before that date I called to schedule the preconstruction meeting. I was told that the start date was to be March 1, 2016. Even with three months lead-time, LP had forgotten to schedule the labor. A week later I was told that the delay was our entire fault since we had asked LP to use their own personnel. Jeff had a melt down on February 17th threatening to pull his people off the job because I was a ?bad customer.? I called the Ohio AG?s Consumer Protection Agency and filed a complaint. They told me that talk was cheap suggesting I wait. They said that if LP did as threatened they could act. After threatening to walk as I was not going to be ready for demo, the project belated started Feb 18, 2016. The neophyte designer supplied a set of design drawing that were incomplete and gibberish. It took a day or two but I finally realized that these drawings were a cut and paste of the Jim Bishop Cabinetry library that came with the 2020 design package. They told the trades people on site the lineup of the cabinets but nothing else. I won?t bore you with all the times I had to intervene to prevent errors. I couldn?t prevent all rework but I tried. Fast forward to Tuesday, March 22nd. LP had been busy with a trade show on Monday and did no work on site.   They were going to be done that day without fail. They did not apply the second top coat of wall paint, only touched up some spots. I caught one of their people standing on the expensive granite countertops in his work boots threatening to crack it. He was installing the valence that had been delayed due to a misplaced light fixture. The dishwasher was poorly installed missing parts, stripped the fittings for the gas line using slip joint pliers. After a quick sweep up, they left in midafternoon and I was glad to see that go.

    That night I found that I had no heat or hot water. LP had not relit the pilot light after having the gas off. The next morning I found that there were numerous ceiling/primer paint splotches on my windows and adjacent furniture. I found that the anti-tip bracket had not been installed under the stove. This is a big deal. I found that electrical junction box in the pantry cabinet was uncovered. There is daylight peeking above the valence. For good measure, Ric grouted the hood fan?s filter in place.

    I will fix all the issues myself. I do not trust the LP people.

    Pictures and documentation to support the above are available.

    - James M.
  • B
    The owner and employees are all courteous, helpful, and professional.  They came out to measure my countertop replacement and offered helpful advice.  I took my new sinks to their warehouse where they cut the granite, installed the sinks, and then returned to remove the old countertop and sinks and replace them with my new beautiful countertop.  The workmanship is A+.  Everything fit beautifully.  My only complaint, like other reviews, is that it is very difficult to get in touch with Eurostone.  Repeated phone calls went unanswered.  When the owner finally contacted me, I told him about his poor responsiveness, and he politely told me he would try to do better.  They are a small company with lots of orders because of the  quality of their work, so I hope they correct the problem with prompt responses.
    - Marlene M.
  • A
    Paul Baucco Construction Inc.
    I interviewed several contractors but felt that Paul was the right fit for my project and me. Throughout the entire project, Paul was very easy to work with, professional, and provided quality craftsmanship. On many of occasions, Paul would politely answer my questions and offer suggestions on how to get my dream kitchen. Even though I didn't have an endless budget, I was able to get the kitchen I had hoped for. At the time of buying my current residence, renovating the kitchen was a must.  I was greatly satisfied with the end product and am working with Paul currently on renovating my lower level.
    - Melissa R.
  • A
    Lost Pond Construction Inc
    Jeff arrived shortly after I started demo on my kitchen.  I am a baker and desperately needed help optimizing my layout & making it a more pleasant place to work.  The job was on time & on budget.  Jeff & Rick were just amazing to work with.
    - Roger & Kim H.
  • A
    Great Lakes Granite Works
    Bill was knowledgeable , responsive and professional.
    Jay dis an excellent job in measuring and planning for the fabrication and installation of my ctops.
    Joe, Joe and Rich were punctual, informative and exacting in the installation of my ctops.
    Sarah was pleasant and responsive handling the administrative details of my
    - donald f.
  • A
    Firenza Stone LLC
    The entire process was made easy and enjoyable by everyone we interfaced with from the showroom staff, the stone selection warehouse, and the installers. From selecting the granite and tile to the installation of the products, Firenza Stone treated us like an important customer. We did have one problem where a key piece of granite was cut too small and actually was installed, but Anthony, one of the business' owner brothers, stepped up and handled a full replacement without question. In our opinion, that speaks volumes about the professionalism of this company.
    As part of the process we received an education about granite and about the companies trying to sell it. We started the processes with Firenza Stone at their showroom on Vine St. at Route 2. We already know that granite was "graded" by a letter system, and when a the showroom, the large selection of samples are graded A (lowest price) to F (highest price) with $10-$15 difference between each grade per square foot of stone. Then we went to several other stores. In each of these other cases, the samples in the stores were graded A through G or perhaps H (with the ability to pick from grades A-Z from wholesalers) with about $2 to $3 difference between grades per square foot. This raised many questions in our minds about why Firenza Stone was so much more from one grade to the next. We also knew that Firenza Stone had a warehouse of granite slabs. But other places seemed to only have samples and if we wanted to see whole slabs of material, to see the entire pattern of pieces that would be used, we would need to go to one of the two granite wholesalers in the Cleveland area to make our choices. We went back to Firenza Stone's warehouse to ask if we could or should go to one of the wholesalers to make a selection for them eventhough they had their own supply. It was suggested that we could, but they would prefer we select from their stock since they select and clear their stocks directly from the quarries and felt they had better quality control of the stone. It was during that visit, when they handed us brochures for each of the wholesalers that we realized what was going on with the grading. It turns out that Firenza Stone groups clusters of the A-Z selections into their A-F grade system. What this means is that an "A" from Firenza Stone accounts for something like grades A-E from others and Firenza Stones "B" is something like F-K for others, etc. We ended up selecting a Firenza Stone "C" grade that has a great character and receives great reactions from anyone we invite into our home. That would have been a mid alphabet selection from any of the other stores that they don't really talk about when they start talking about cost per square foot and few even have samples of something the character of the stone we bought.
    Once we understood the differences in grading and the selection process, making the choice to go with Firenza Stone was easy. The ability to see more than 100 full slab samples at their warehouse was easy and convenient. After two visits to make a choice, we found that our favorite was completely spoken for (we needed 110 square feet!), but that another delivery from the same quarry would be on the next shipment (about a month or so). We were able to maintain contact with Anthony and when the shipment arrived, we were able to go make our selection the very first weekend it was available.
    We were given a schedule of when measurements and installation would be done the same day we made our selection and the schedule was met. We had a small glitch with the tile where there was a shortage of an access peice we selected that delayed the installation of the backsplash, but it was only a minor problem.
    After everything was "finished", we felt like something was not quite right with the center island. Eventually we figured out that it was cut too small and didn't have sufficient overhang to match the rest of the main kitchen area. It was not immediately obvious, but something seemed wrong and we confirmed the problem with measurements. We contacted Anthony, he checked on what happened, found that Firenza Stone had made a mistake and volunteered to make the situation right. We knew that there was more of the granite at the warehouse, but Anthony explained that it was all spoken for with another buyer at the time. They would be measuring that job in a couple of weeks and would determine if there would be a large enough peice to replace ours out of the current stock, and if not more of the same stone would be received later in the fall. Once the other job was sized, there was going to be a piece large enough to cut a new island top for us. All of the work is now complete and the kitchen is gorgious!
    We have been vocal to our friends about how great Frienza Stone was to work with and not that everything is done, we thought it was time to share our experience with Angie's List readers.

    - David H.
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Marble & Granite Companies in Mentor

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