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Dry Cleaning reviews in Mentor

  • C
    Premier Dry Cleaning does a good job with men's clothing and men's shirts. I don't mind paying for good quality work and service. Premier is not cheap. I'm OK with the price when the service is good. The problem is that women's clothing is not their forte or they are inconsistent with women's clothing. They put creases in places where they never existed or shouldn't be. For example, they will press a blazer and change the way the collar lays. I think they do not understand how women's clothes are made. My husband's shirt collars are  neatly pressed. They do know men's clothing and do a good job with it. 
    The second issue is that they sometimes put damp items in the dryer for a few minutes. The management claims they do not do this, but some employees have admitted it. The problem is that a hot dryer is h****** fabric and causes clothing to shrink.  My husband and I can each take a pair of pants there to be cleaned. His fit him the same way when we pick them up. Mine will be snug and have shrunk a little. I have not gained weight. In fact, I have lost weight in the past year.
    When I take better blouses there, they are returned with marks on the collars caused by the way they are hung and tied with
    "twist ties." They tie multiple pieces of clothing together so tightly that the wire hangers on which the clothing is hung puts new creases or wrinkles in the clothes. I have to touch up some items or bother to take them back.   Recently, they used too hot of an iron on a pair of pants. There is a pocket on the pant leg similar to that of a pair of cargo pants with a button on the outside. These pants are dressier than cargo pants. Since the iron was too hot, there is a permanent mark on the opposite side of the pants leg that matches the sillouette of the pocket and the button. The pants are made from mostly polyester. I tried washing the pants and the mark remains.  These were expensive pants that do no  have not visible wear and they fit me well. I can no longer wear them to work.
    To be fair, they dry clean my wool pants and coats well.
    I checked that I would use premier again because they do a great job on men's clothing.  As a women who works in an office, most of my professional clothing has gone to Premier for years. Not any more.  I'm tired of the inconsistency. However, I now take only clothing there that must be dry cleaned. 
    - Cindy S.
  • A
    We first met the owner, George when our insurance company called him the day after a fire in our home. George was so friendly and helpful. The insurance company had us pick out about 2 weeks worth of clothing to have cleaned quickly (at the time they estimated 2 weeks would be all we would be out of our house.) When George got there he asked us of that 2 weeks worth of clothing what we would need back that day. We picked out our clothing, and he said the rest of the two weeks worth would be back to us the following Tuesday (it was Memorial Day weekend) He even took our dogs beds to clean, they would be back on Tuesday as well. He took all that back to his shop, another person from his company came back to get all the other items from the house (linens, bedding, drappery, etc) they packed it up by room and location, so when it was time to come back it would be put in the correct spot. That evening George brought all 2 weeks worth of clothing and the dog beds back to us perfectly cleaned, pressed and on hangers and no longer smelling of smoke to the house we were staying in! He said the girls who were off that day came in to get all our clothing done, and they didn't forget the dogs, they wanted them to be comfortable too, seeing they were in unfamiliar surroundings. I was so touched they would come in on their day off and that they thought enough to make sure our dogs weren't stressed anymore than they were, seeing the dogs were in the house during the fire. It's been a month, and we are still not in our house, George is still storing our clothing, bedding linens, drapery, etc. until the house is ready. He has even offered to bring the clothing to us to get some additional  items since we only had 2 weeks worth. The company is in Akron and we live in Mentor! I cannot stress how refreshing it is to work with his company is throughout this process. I would HIGHLY recomment this company!
    - MaryAnne G.
  • A
    It went very well- very professional and turn around time is very good. However, they need to let their customers know that they do not take credit or debit cards. Cash or check only. There are no signs posted about this- I only found out when I gave them my credit card. Frotunately I had my checkbook!
    - Elizabeth L.
  • A
    We have been using this dry cleaner for a couple of years, and have not had any problems. I first started going to this particular cleaner because they offered a monthly coupon in the Entertainment Book. The service is very good-everyone is very friendly! I appreciate that they always include my young children in the conversation. My cleaning is usually ready within a couple of days after I drop it off.
    - GLENN O.
  • B
    I was in the process of comparison shopping and had tried this cleaner before for its one price for any garment but had thought that the quality might have been slightly less than other dry cleaners. After sampling some other cleaners, I came back to try again. The attendant was friendly and marked all of the stains as I pointed with them out. The clothes were scheduled back in three days, and I paid when I dropped off the clothes. The quality of the cleaning appeared equivalent to other services. The hangers are basic, and the pressing might not be as crisp as other cleaners. Overall, I was satisfied with the experience. It's nice to know what it will cost prior to picking up the garments.
    - AMY F.
  • C
    I was evaluating different dry cleaning companies and doing some comparison shopping. I went to the store with a coupon I had obtained online from their website and dropped off 12 garments and was told I could pick them up in three days. The girl took the coupon and I received my claim check. When I picked up the clothes I had to ask for my receipt to understand the charges and upon later inspection realized there was only given credit for a lesser coupon that I had submitted ($5 off 6 garments vs 20% total) for a difference of $7. The attendants were 'business only,' not friendly or approachable. The garments were extremely clean, with all stains removed, and hung on quality plastic hangers with nice reusable latches for hanging skirts. Quality was good, price was questionable, service leaves a lot to be desired.
    - AMY F.
  • A
    It was very convenient. I believe they have certain pick-up/drop off days, depending on your particular neighborhood. I called a few days before to schedule the pick-up and left the clothes that needed cleaned hanging on my door in the bag that they provided for me. On the next scheduled day for my neighborhood, they returned the clothes. The area rug took a few days longer to return. This was my first time to use this company, and I was able to take advantage of a discount offer as a first time customer.
    - GLENN O.
  • B
    unknown
    - Alfred R.
  • B
    Dry cleaning
    - Alfred R.
  • A
    Start to finish the company is just outstanding. I can not say enough good things about them. They were kind, caring, compassionate and trustworthy.
    - MaryAnne G.
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Dry Cleaners in Mentor

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