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Recent Cake Decorating Reviews in Masury

  • D
    Clarencedale Cake
    A friend picked up the cake so I didn't see it till the day of the shower since the bakery is closed on Sunday.  I knew in the beginning I was appalled at the price: $100 for a 10" cake.  They claimed the size would feed 30 way possible.  We had them put a form of a baby girl sleeping with her butt up and on diaper had babies name, with a little dress and little feet tucked under a bit.  The coloring was horrible, supposed to be a bright green and pink as this was the shower's theme mod monkey.  The dress was supposed to be bright green but it was closer to dirty white and the feet looked horrible, it looks like a couple of lumps with feet carved on top, like a kid made it.  The decorations and coloring in general were not what we ordered and we gave them an invitation to use as a sample.  As for the cake it was supposed to be "better than s**" type cake.  It was terrible tasted almost like freezer burned nothing special I could have done better buying a box cake and making it.   I realize you live and learn but for $100 that cake should have been perfect!  I will NEVER buy anything from there again.
    - Lori H.
  • F
    Sugar Showcase
    Horrible!  When we ordered the cake we were told to bring someone "strong" along because the cake would be heavy, which we did.  No delivery service was offered.  When we picked up the cake it was placed in the back of my vehicle on a flat service with items placed around box so box would not move.  This was done and the box did not move a fraction of an inch.  We drove extremely careful as we returned home.  In transit the 2nd tier shifted front which allowed the top layer to collapse the cake.  The cake was decorated in butter cream frosting which made the top layer extremely heavy.  When we got home we immediately called the bakery, Sugar Showcase, and told them what happened.  They told us it was our fault!  Someone should have held the cake-how??  And how do you hold a 2nd tier of a 3 tiered cake that is already put together?  Non-the-less, we were told it was too bad, they would do nothing and if they would of, they would charge us again for their work, and they refused to issue a refund of any kind.  Now we had no birthday cake for my granddaughters 1st birthday and the baker did not t ake responsibility for their bad construction.  Instead of putting regular sturdy cake supports in the layers they used flexible plastic straws as supports for this cake that they already said was a heavy cake.  As one can plainly see by the pictures, the 2nd tier was made with a double layer cake of which the top layer of that cake slid forward which caused the top or 3rd tier, which was very heavy, to fall and destroy the cake.  My daughter was told to bring the cake back at one point,  and got in the car to go the distance back to the bakery.  On route, the baker called her on her cell phone and told her not to come, she was going home, and this was our fault and our problem, and she was doing nothing and hung up on my daughter.  Now, we had to incur the expense of ordering another cake, which we did, at the cost of an extra $60.00 at another bakery.  Apparently this bakery does not care about their customers, even though it clearly was the fault of their construction.  They were unwilling to help to see if we could salvage something, or do anything to help.  They will not refund our money, the cake was totally ruined, and it cost us an addition 60.00.  This business is horrible and I highly recommend staying away from this bakery!  file:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-223009/rPAxZVhQTe+SMdOb2f5bcg/IMG_1670.jpg ;file:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-210816/0b6QyZYJRtyHG0V6IWhP8g/IMG_1661.jpg  file:///Users/Park/Pictures/iPhoto%20Library/Previews/20 file:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-210816/cnWrZN6jSlGsdfvsOTtDbQ/IMG_1662.jpg14/05/17/20140517-210816/0b6QyZYJRtyHG0V6IWhP8g/IMG_1661.jpgfile:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-210816/OVxPob38SMOzySVniACqyQ/IMG_1665.jpgfile:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-file:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-210816/WwWdH6HNTt2zFWEOxegS5Q/IMG_1663.jpg210816/%252XN%25QgsSgaPmO+HWK2hrA/IMG_1666.jpgfile:///Users/Park/Pictures/iPhoto%20Library/Masters/2014/05/17/20140517-210816/IMG_1667.JPGfile:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-210816/pnO4qdq1RlyR+5m3vRu++g/IMG_1664.jpg  file:///Users/Park/Pictures/iPhoto%20Library/Previews/2014/05/17/20140517-223009/rPAxZVhQTe+SMdOb2f5bcg/IMG_1670.jpg I hope you will be able to view the pictures, please let me know if you are not. Thank you, Sheryl Park
    - Sheryl P.
  • F
    Rustic Bakery
    HORRIBLE.  The worst experience I have ever had with a bakery - I was embarassed at my wedding reception over the cupcakes and the cake was NOT what I had ordered.  The cupcakes were dry and some of them were frozen in the middle and the icing was hard in spots.  Everything was supposed to be baked fresh that morning - that is what the owner raved about when we met but nothing was baked that day, it was all pre-made.  They also did not have the silver dusting on them and none of them had whipped cream icing.  As for my wedding cake, there was no scroll work done on it to match my dress and there was no almond icing!  As to be expected at this point, the set-up wasnt right.  First, they were late and the cookies had to start being set up before the cupcakes which wasnt what was supposed to happen.  Then, they didnt bring the silver tray for my wedding cake or anything for the cupcakes.  They made my mother go out and buy special trays and sheets and didnt even use the trays.  They used cardboard tiers that someone else happened to have at the reception venue.  They were also supposed to only put a few out of each flavor and instead put every cupcake out on display.  They were also rude to everyone at the venue and I received multiple complaints before I even arrived there.  My reception was on a Sunday evening so obviously the bakery wasnt open that night.  As with many weddings, the following days are full of tearing down and organizing so I finally had a chance to calm down before I called them to talk on Wednesday morning.  I told the owner everything that was wrong and was told that they just 'forgot' the silver dusting, the scroll work would look too busy (and now they say that it is the same price with or without scroll work which I have never heard in my life) and that all of the other issues she 'didn't have written down' and that is how I ordered it.  She then said she would call me back.  After 3 hours I still did not have a message from her so I called the bakery back and the owners husband answered and said she wasnt there and asked who I was and what my call was about.  I told him who I was and he immediately told me that he just tried some cupcakes from the same batch and they were moist as could be (even 3 days later amazingly).  After I told him everything that was wrong and said I wasnt trying to be ignorant he told me that I was wrong and he knows what was ordered (even though he wasnt there) and told me to bring in some of the cupcakes so he can look at them.  I told him I had one that we didnt throw away and he said that he couldnt do anything with one cupcake. He then proceeded to hang up on me.  I called back and said the phone must have disconnected he went on to say 'lady, i dont know what you want but you arent getting anything' and i told him that then i would just not refer them to anyone and would file a complaint.  He then screamed at me and said 'I DON'T GIVE A $H**' so then I just hung up in disbelief.  My mom then called there after how this guy acted and he told her that I was a liar and hung up on her.  My mom then called the owner's cell phone and she screamed at my mom and told her how i was a liar and said to just try to take them to court and my mom said that wasnt her intention she just wanted some money back and the owner again had to bad mouth somone else and say that my mother-in-law was pushy and persuasive.  Needless to say, the phone conversation ended with the owner telling my mom to 'Go F*** Yourself'.  What an unprofessional experience.  Not to mention when my mom went to pay for the cake, the worker (the son) was handling money and then food with his bare hands without washing them.  I am so appalled at their behavior in this matter and was only looking for them to reimburse us partially for these issues but instead was treated with screaming and profanity.  DO NOT EVER GO HERE.  I am spreading the word in my community and am in disbelief that any business can be run in this fashion.
    - Ashlyn B.
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Cake Decorators in Masury

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