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Furniture Store reviews in Mason

  • D
    When my couch was delivered, I spoke w/ Daniel Grubb, the owner, who said what I was describing -emply corners on cushions & slipping & sliding-did not sound right & he would take care of it. I said let's wait till it gets some use & the pillows may be OK. I subsequently called & he sent a sub contractor out, after the sales people gave us the impression that everything was handled in-house. In fairness to the sub, he just didn't see the incomplete fill. Afterwards I spoke with Mr Grubb again & reiterated what we had discussed in the first place: IE the cushions are not completely filled in the corners. I can deal with the constant need to rearrange the cushions because they slide and get pushed out and up, but the empty corners are not acceptable. He asked me to come back to the store to see how the floor sample is made. I did & it is not the same as ours. I suspect there is a different fill, but I was not given a choice at time of purchase. I called back & he finally came to look himself. His excuse was "that is the way the manufacturer (Rowe) made it". He left me a message that he could perhaps find some fill if I wanted to try put it in myself. I found it interesting that while I was a prospect everyone had a smile, but after the sale, things changed. FYI -during the course of making my descision I saw lamps I liked, but pointed out cracks in the bases. They seemed to appreciate that I showed them and the lamps would come off the floor. They were still there at regular price 6 mos later. I could have saved over $1200 buy buying from NC showroom, but they convinced me that they would be here to take care of any problems and I prefer giving my business to local entrepreneurs if I can. Dzin had the samples for me to choose, but I hired someone else for design help. My intent, had I bought in NC, was to pay a 10% "finder's fee" because they did have the samples & I wanted to be fair.
    - esther g.
  • A
    I had a very good experience with them. The sales personnel was very helpful and they had a wide variety of available furniture. When we had a little problem with the piece of furniture they took care of the problem right away.
    - STEPHEN K.
  • A
    It was excellent. They delivered everything on time and in good condition. We did have a problem with the bar stools being the wrong stain, but they took care of it immediately and handled that minor glitch very well. Everything else was very nice.
    - Melissa B.
  • A
    Outstanding. We shopped over 10 stores in the greater Cincinnati area, and even considered ordering direct from North Carolina Furniture stores as we have done in the past to get greater selection and very competitive pricing. Then, we stumbled into Riley's just off of I-75 north of Cincinnati (exit 29). Riley's had a great showroom and plenty of catalogs available for greater choices. They were very informative and were not overly pushy. In the end, we purchased from them. They delivered on time. When there was a problem with a scratch on the table, they took care of it no questions asked (by ordering us a new tabletop and upon its delivery, installing it promptly). I highly recommend Riley's for overall furniture selection, pricing, and customer service.
    - JEFF F.
  • A
    The quality and selection of Rowe Show Place exceed most furniture stores. The size of the store is deceiving from the storefront. They have a large variety of sofas to examine and hundreds more available through catalogs. I also found Rowe had the best fabric selection. Ms. Humes was very professional, patient, and honest. Besides helping with the right fabric choice, she also gave assistance to the best paint color for the room where the furniture is to be placed. Unfortunately, not all of the sales staff were as responsive as Ms. Humes. A few of her colleagues were actually snippy and treated me as an annoyance instead of a sale. Ms. Humes made up for their lack of customer service skills. Excellent follow up by Ms. Humes.
    - LORI S.
  • A
    Ms. Julie Hinshaw was extremely helpful when choosing the furniture to match our lifestyle. She followed up with a thank you note after my first visit. She made herself available whenever I arrived at the store and photocopied a picture of the chairs we were considering in the fabric of my choice. I most appreciated it when I received a sample of the fabric to keep after the purchase. Ms. Hinshaw was mindful of my budget and was a perfect example of excellent customer service.
    - LORI S.
  • B
    PROMISED 6 WEEK DELIVERY. OUR OVERALL EXPERIENCE INCLUDES SERVICE WITH THE FIRST CHAIR. MRS. REEVES IS EXPERIENCING PROBLEMS FINDING COMFORTABLE CHAIRS. WHEN WE FOUND THE FIRST ONE WE AGREED TO PURCHASE IT. THE STORE POLICY WAS NOT TO SELL THIS PARTICULAR CHAIR OFF THE FLOOR. WE WOULDN'T ACCEPT A CHAIR 'UNSEEN' BECAUSE OF THE POSSIBILITY OF A CHANGE IN PADDING OR OTHER DESIGN WHICH MIGHT NOT HAVE THE COMFORT OF THE CHAIR ON THE FLOOR. THE MANAGEMENT AGREED TO SELL US THE SPECIFIC CHAIR. THUS WE ARE NOW BACK ORDERING A SECOND CHAIR WHICH DOESN'T REQUIRE THE MORE CAREFUL DESIGN.
    - DICK R.
  • A
    SALES CONSULTANT RHONDA WAS VERY KNOWLEDGEABLE. DELIVERY WAS ON TIME. ONE PIECE BACK-ORDERED - CAME IN STOCK WHEN PROMISED AND DELIVERED ON TIME. DELIVERYMEN ASSEMBLED FURNITURE, REMOVED OLD PIECES.
    - JANET S.
  • A
    Michelle is the absolute best at color selection for painting and picking fabric to go with the color scheme. She understands what you want, and delivers.
    - David A.
  • A
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    - Michael S.
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Furniture Stores in Mason

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