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Recent Pet Store Reviews in Marysville

  • F
    Mutts & Co
    I have only been to the Upper Arlington location and always loved it, so I had called to schedule a grooming appointment for my Doodle who is in desperate need of a spa day. I was pleasantly surprised when Stephanie returned my voicemail and said she was able to get me into the Westerville location the following Tuesday morning due to a cancellation. So this morning I drag my 8 month old daughter and 70 lb dog in a rainstorm 20 mins away to Westerville and wait to checkin with an antsy, wet dog and baby. The woman at the front desk asks for our info and I immediately get a bad feeling when she confirms we are not another dog. She finds my account and says she doesn't see any appointments.. I then tell her I had talked to Stephanie so she sends her a note and a few minutes later says Stephanie "reiterated" that they're not taking new clients, "which she would have told me on the phone". She apologized for "any miscommunication", implying the whole time that I'm some crazy person who not only guessed that the name of the scheduling girl was Stephanie, but then dragged my baby and dog in the rain 20 mins away to a 9:30am appointment that I made up in my head. I am one of the most understanding and patient people - I have to be to balance out my inpatient husband. But this made even ME livid. What horrible customer service. I understand COVID re-openings have places a bit disorganized after being closed for months, but having people on your staff who forget to do their job and then blame the customer isn't a great foot forward in such uncertain times. I'm all about shopping local and used to love shopping all the fun dog stuff here, but no longer will I choose to give this store my service. And I will be sure to tell my friends with pets to be weary, as well.
    - Caitlin D.
  • A
    PetSmart - Dublin Ohio
    I get my pet groomed at PetSmart. I'd give them an A overall, but on the price I would probably move that to like a B because most of the reason I go there is convenience, not so much the price.
    - Ellen H.
  • A
    Chewy
    First Iv ever had a pet supply delivery service. Prompt and pleasant. Go out of there way. Personable warmth.
    - Shirley S.
  • A
    PetSmart - Dublin Ohio
    We started taking him once a year and twice a year when he sheds. Grooming is excellent. What they do that is good is first of all, he looks great, and he doesn’t shed after we groom him.
    - Daniel G.
  • A
    PetSmart - Dublin Ohio
    We go there for food and toys. They always have what we need, their employees know what they are doing.
    - DENISE & JOHN C.
  • A
    Pet People-Gahanna
    I switched from Petsmart to this store several years ago when I was disgusted with both the lack of customer service and the recalls. I'd started using a more expensive brand at petsmart, based on their recommendations, only to discover it was part of a large recall. On top of that, I was sick of competing for the attention of the associate at the register while they answered incoming calls! Pet People, on the other hand, practically fights over who's going to assist you. On one visit I was telling a customer the troubles I was having finding a kibble my dog would eat, when she said she worked there and suggested a few different brands to try. Then, while I was checking out, she gave me some samples to take home, all free. Wow! Another thing I appreciate is the help loading the heavy bags into my car. I'm only five feet tall, so this service is much appreciated. H***, I feel bad for not giving them a tip! Every time I've visited this store I've gotten great service. Yes, the prices are a bit higher, but when it comes to dog food I am willing to pay for better quality, just as I am for people food. They do have a rewards card that tracks points which add up to coupons and free offers in the mail as well as a card to track your food purchases to eventually earn a free bag. I just wish we had stricter regulations and enforcements to ensure our food supply (ALL food) was safe. It seems ridiculous and even backwards that we have and quot;voluntaryand quot; recalls when it comes to possible life or death situations.
    - TRACIE D.
  • A
    Precious Pets Of Bexley Pet Sitting Service
    She is an animal advocate and will spoil your pets in her home. She bikes around and takes good care of the pets. She takes care of dogs and cats. I was superbly happy with her service. I didn't have to worry about anything. She is cheaper than the vet. My babies look like they got spoiled.
    - Anne I.
  • A
    PetSmart - Dublin Ohio
    They're very good! We have cats, but we noticed the grooming place there does a beautiful job grooming the dogs! They also have cats that you can adopt and they take them from all different shelters and they really have a good selection of nice cats there!
    - Janet K A.
  • A
    Mutts & Co
    I initially took my two miniature schnauzers to Mutts & Company because I received a Mutts & Co LLC gift card from my neighbor.  Since my dogs have had some less than satisfactory experiences at other groomers such as razor burns and bad trims, I was quite naturally apprehensive about the first visit.  However, when I picked up my dog after their grooming session, they were unusually calm - not anxiously running around  or dragging their backsides across the floor (for days).    I scheduled a second grooming appointment with Heather.  Once again, my girls did not seem traumatized and had absolutely no discomfort. Plus, they looked super cute, especially the paw trim -- Just adorable!!! Mutts & Co also follows up with an email to say thank you. I am highly impressed with the level of service provided by Mutts & Co thus far.  I will keep you posted about our experiences with Mutts & Co along the way. August, 2015 update: After 5 grooming appointments since March, I am still happy with the level of service provided by Mutts & Co in New Albany.  My fur babies really love Heather and Danielle.  They are the best!
    - Sharon E.
  • A
    Pet People
    I am really picky about what I feed my dog.  Too many of the commercial dog foods have fillers and grains which are not healthy for them.  I won't tell you what brand I get (don't want you to think I am just plugging a brand) but Pet People carry some of the best foods out there.  And they have knowledgeable staff to help you pick the right one for your dog - puppy, adult, old.  Better foods will help your companion live longer and have a better coat. Not all pet stores are equal and most don't carry the higher quality foods.  You can do your own research at www.dogfoodanalysis.com which is not funded my any company. So I give Pet People high marks for helping me help my dog!
    - SHANE O.
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Pet Stores in Marysville

Companies below are listed in alphabetical order.

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