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Chimney & Fireplace reviews in Marion

  • B
    I used M & R Roofing to repair some leaks in the metal roof on my home. I originally scheduled it for 01/13/2016. I was told that if they were able, they would provide an estimate and complete the work the same day. We had some snowy weather and the day before I recieved an email asking to reschedule as their roofers would be out working on existing customers roofs. This was understandable, and I was fine with the roof being rescheduled. I responded that 01/22/2016 would be fine to complete the work.
    I received an email response advising that  they would be out between 9 and 10 AM, and that they would send a reminder a day or so before to remind me of the appointment.I did receive a text message around 7:30 AM the day of 01/22/2016, but I did not receive any email reminder the day or two prior as directed. The text message asked if today was still good for the repair, and I did not see the text message until 10:15 AM. As no one had shown up yet, I responded via text, email and left a voice mail at their office as no one was available to answer the phone.
    So I ended up rescheduling the estimate again for 01/27/2016. I text and emailed them the day of advising that anytime that day would be fine to come out and complete the estimate, to ensure the miscommunication did not happen again. They came out and completed the estimate, but did not have the materials to complete the repair that day. I received an email with the estimate on 02/01/2016. I agreed to the cost and estimate, and stated whenever they could come out and complete the work would be fine.
    On 02/02/2016 I received an email advising that they aren't sure exactly when their roofers will be available, but she will let me know of a tentative date once she knows when they can come out.
    From there, I did not receive any further communication as to when they would come out. On 02/08/2016, the roofers showed up at the home. I was unaware they would be coming, but was happy that they were finally there to repair the roof.
    I would estimate the repair took 30-60 minutes all said and done. We haven't had much rain since the repair, and I can't say I would know what the repair would look like if I were to climb onto the roof. I can say I haven't had any water leak into the home since the repair.
    The majority of my communication was with Haley Rhoden. She was very professional but the communication at times was lacking. Outside of this concern, the rest of the experience was friendly and professional.

    - Adam H.
  • A
    Doctor Flue, inc.
    Requested an inspection and Dr. Flue promptly contacted me to set up an appointment. The gentlemen performed a thorough inspection, and unable to find any problem with the chimney, made a recommendation to open the walls to see if there is another cause of the dampness surrounding the chimney. I appreciated their professionalism and honesty.
    - Peggy J.
  • A
    Fireplace Pro
    - Kay Walton O.
  • B
    Custom Home & Hearth
    I would use them again.
    - Bart W.
  • A
    Graham the Handyman
    I really enjoyed having Graham and his crew. Do my work for me. They were efficient, polite, on time and did very good work. I have another upcoming job. They are going to do for me.
    - Debra L.
  • D
    RoofWise Roofing Inc
    - Bonnie C.
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Chimney And Fireplace Contractors in Marion

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