Northeast Ohio Fence & Deck, Inc

A 291 Reviews

Founded 1981 • Angie's List since June 1998

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Licensing

No License Required for Trade
Bonded
Insured
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Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM

Company Contact

14855 Broadway Ave Bldg 200

Maple Heights, OH 44137

Description

We are a Multiple Year Super Service Award Winning Company. We take great pride in taking care of our customers and installing Fence & Decks like we are installing them at our own home. We as Team NEO want to be a contractor that you will want to review! Offers full financing or 1/3-1/2 down. Additional contact name - Jim (Owner), Bob, Hank Dan and Ron (Sales Team) and Tara ( Customer Service) . Additional DBAs - Northeast Ohio Fence & Deck Co...

Verified Reviews

291 Total Reviews
Reviews by Rating
A Rated
212
B Rated
32
C Rated
17
D Rated
5
F Rated
25
Read reviews by category
fencing (273)driveway gate installation (38)deck building (28)dog fencing (17)concrete repair (5)pressure washing (1)deck cleaning (1)
Showing 1-10 of 291 reviews
A

RATED

11/11/2020

We had originally gotten a quote with Ron back in the end of June and signed our contract in July. We were told it would be 6-8 weeks which I’m was fine because we weren’t in a rush. Then everything got messed up with COVID and it ended up being a little longer due to the wood shortage. The only negative I have about that is the lack of communication letting us know it would be pushed back. I had ...

DESCRIPTION OF WORK
Privacy Fence and Driveway Gate

CATEGORY fences,dog fence,driveway gates

COST $4,700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/10/2020

Images

Photo for Northeast Ohio Fence & Deck, Inc - 14855 Broadway Ave, Maple Heights, OH - 39016491

SERVICE PROVIDER RESPONSE

Thank you very much for the review. The demo and post set of the construction project definitely is the messy part. I will make sure the crews are informed to clean up better. We do try and make sure everything is cleaned up as much as possible before we leave. It is hard to understand your home becomes a construction site. We’re glad the finish crew got the job done to your expectations! Thanks a...
C

RATED

11/06/2020

The work that was performed looks very good - but the communication was, and continues to be, very poor. After we accepted the quote we were told 4-5wks on the job to begin, but the job took 13wks. I honestly didn't care that the work was delayed because of Covid, I was in no rush. What I cared very much about was the fact I had to personally call in multiple times to get my own updates as to when...

DESCRIPTION OF WORK
Backyard fence install

CATEGORY fences,dog fence

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/21/2020

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed] glad your pleased with the installation and your fence. Definitely a trying year with Covid. At times overwhelmed with volume of calls and emails. We do try to communicate as much as possible. Dealing with Cities and Material Suppliers this year due to Covid we were not getting back the the information to pass along to our customers mostly because they were closed or work...
F

RATED

08/28/2020

Left numerous messages, never returned my calls.

DESCRIPTION OF WORK
New fence for back yard.

CATEGORY dog fence

WORK COMPLETED ON 08/28/2020

SERVICE PROVIDER RESPONSE

You contacted us on 8/18/2020 at 3:03 pm. We contacted you 8/19/20 at 7:26 am. The girls answer the phone Monday through Friday 9am to 5pm. If you want a estimate call between those hours and as for Heather to schedule. Please read reviews of actual work that was done. We appreciate all our Angie’s List customers and our A rating. Thanks Jim Randall NEO Fence & Deck
A

RATED

08/25/2020

necessary for me to cancel appointment

DESCRIPTION OF WORK
side fence

CATEGORY dog fence,driveway gates

HIRE AGAIN? Yes

WORK COMPLETED ON 08/25/2020

F

RATED

05/12/2020

they called and i sent pictures. They told me they would get back to me the next day. No phone call. Its been 2 weeks

DESCRIPTION OF WORK
Fence repair/replaced

CATEGORY dog fence

WORK COMPLETED ON 05/12/2020

SERVICE PROVIDER RESPONSE

We’re backed up do to Covid-19 Pandemic and the weather. Please read reviews of actual work performed. We will be refusing this job. Thank you!
B

RATED

04/16/2020

It went well. The fence took 2 days to install. Day one set the posts and a week later after the concrete dried they finished the rest. Fence looks really nice and before you read on I want to be clear. They really did a nice job from what I can tell. Fence looks great and I would definitely hire them again. With that being said there is always room for improvement, so the only reason they got a B...

DESCRIPTION OF WORK
Installed 218ft cedar picket fence, 4ft tall for $4200

CATEGORY fences,dog fence

COST $4,200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/16/2020

Images

Photo for Northeast Ohio Fence & Deck, Inc - 14855 Broadway Ave, Maple Heights, OH - 38502962

SERVICE PROVIDER RESPONSE

Dear Customer, Thank you for the review and your business. We all work really hard to be a good company. I apologize if the clean up wasn’t what you expected. Clean ups are part of the construction process and we always try to do our best. As for payments for residential fence they are due upon completion as stated in the contract that was signed. With that being said we don’t always run payment t...
C

RATED

04/04/2020

We received a quote after a representative came to measure and go over fencing options. We were told that we would have to get the yard surveyed if we wanted a precise boundary for the fence. After the quote was received (in November) we were informed that the manufacturer may not deliver materials until January. We determined this would be okay. So, we submitted our down payment. After several we...

DESCRIPTION OF WORK
New fence installation

CATEGORY fences

COST $14,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/16/2020

SERVICE PROVIDER RESPONSE

Hello [Member Name Removed], Just wanted to follow up on the review. I apologize you feel the commutation was not up to par. When you contracted us in November it was explained the vinyl fence couldn’t be installed until after the first of the year and only then if the weather was warm enough. The material was ordered once you went under contract so we would have ready for the install. The survey ...
A

RATED

01/03/2020

NEO Fence quickly contacted me, and showed up to give me an estimate. They told me it would be about 3 weeks until they could install it, but it took 6 weeks. The job was then completed quickly. I am pleased with how it turned out.

DESCRIPTION OF WORK
To have my backyard fenced in, so my dogs could run around.

CATEGORY fences,driveway gates

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/16/2019

A

RATED

09/13/2019

Couldn't put up fence where it was needed. The salesman was very truthful about everything. Would recommend this co. To every!

DESCRIPTION OF WORK
Privacy fence

CATEGORY fences,driveway gates

HIRE AGAIN? Yes

WORK COMPLETED ON 09/12/2019

A

RATED

04/16/2019

These guys are the best. I had a gate post settle over the winter and they came out and fixed it - even painted the hardware so it all matched - all under warranty. I would hire or recommend them in a heartbeat.

DESCRIPTION OF WORK
New Fence & Gate

CATEGORY fences

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/08/2019

Services Offered

Installations for all kinds of fencing, aluminum, vinyl, chain link, ornamental & custom. Designs and builds, custom wooden decks.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, PayPal
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes