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Auto Shop reviews in Mansfield

  • F
    I've been a long customer of theirs for years and not I will never take any of my three cars to them ever again. I brought one car in for brakes and to repaint a back piece where the third light was. The third light broke, reverse lights, spoiler, cruise control wouldn't work afterwords. They couldn't fix it so they had Auto Clinic look at it. Now Baker's wants to stick me with the bill from Auto Clinic because of a wiring harness that they had hands on because of the third light and apparently shorted out all of these items listed above. The car wasn't in this condition when it was left and Baker's doesn't stand by their work to give the car back in the condition it was given. The new manager Jim is horrible and a complete liar. Mary Jo has been the point of contact for years and this is very disappointing that she would handle my situation when I bring them thousands of dollars a year to them.
    - Chad D.
  • A
    Safelite AutoGlass
    The installation went smoothly, but then a month later there was a crack. There was no chip visible so they came out again, with no hassle, and replaced that windshield at no cost. We've had no problems since. We are very satisfied.
    - Suzanne S.
  • A
    Mansfield Motor Group
    I did not think my car would start running again and they got it running perfectly. They are very excellent and thorough. Always able to repair my car to fullest quality. They have a shuttle service that is always going and will take you anywhere, everyone is always courteous. They have great prices. They work with you and let you know what is wrong or if anything else needs fixed and it is up to you if you get it fix, they get your permission and go over options and prices.
    - Bonita T.
  • A
    I had pulled up too far over a concrete barrier at the end of a parking space. Incidentally, there was re-bar sticking up out of it too far and my spoiler under my front bumper became hooked. I thought I has just grazed it, nope. I tried backing up to get away from it nit realizing it was hooked all the way under my  bumper and as I backed up, my bumper pulled off my van. When I called my insurance, they refused to tow it and just told me ... eh, it should be ok to drive. I was not a happy camper to say the lease. But they wanted me to take it to one of their people. I would of had to pay for the deductible had I done that. SO I told them nevermind, cancel the claim, I would take care of it myself. I called up Webb's, they got me in in a couple days- they are always busy which is a good sign- and the guys there put Humpty Dumpty back together again!
    - Erin S.
  • A
    Firestone Complete Auto Care Store
    I took the tire in for repair. After they examined the tire, it was determined the nail had caused damage to the tire in an area that they could not repair. They legally cannot repair a tire if it is outside of a specific area. They had a replacement in stock and they put the tire on & balanced it. I was in and out with little wait time! Very professional & prompt!
    - Angela K.
  • A
    Mansfield Motor Group
    Mechanic Dave Roller did all the work and is fanstastic.  The door was inoperative due to the motor not working/worn out on our 2008 Odyssey.  He completed the repair in a timely manner and works perfectly now.
    - Brad L.
  • D

     I dropped my truck off early in the morning Tuesday and was told my truck would get looked at immediately since I called days prior to set up an appointment. Two days later I took initiative to call the service department, not receiving any phone calls or updates from them. I was told my truck had NOT even been looked at. Friday comes around and I call the service dept. with a response "we are not sure what the problem is". Later on that Friday, I get a call saying they have determined the problem. They need to order a part and it wont be in until Monday of the following week. Okay great, they figured it out. Service dept said my truck would be done Monday afternoon. Guess when I got my truck back, 3 days later.Happy to have my truck back in working order.

    Two weeks later, the same problem arises that I had before. So I call and set an appointment to make sure my truck will be looked at the day of the appointment. NO SUCH LUCK. Drop my truck off midday, my apt time. No phone calls or anything that evening. I call the next day, to check progress. Joyce Buick's response....."Oh we haven't even looked at your truck yet". Last I thought, when you make an appointment; that's when you will be helped. But as Joyce Buick has proven time and time again, appointments don't matter in their world. To add to the frustration, their service department has run out of cars to drive while my vehicle is being fixed. So not only am I waiting longer than I was told, now I cannot get back and forth to work to pay for the repairs. I was told there are customers on a waiting list for vehicles to drive while theirs is being "fixed". I turn around in the service department and there are 4 "rental" cars on the other side with a sign that says "Test drive me while your car is serviced". Doesn't make sense. I WILL NEVER take my truck back to this location ever again unless it's free warranty service, and I will think twice about it then. Not sure how long they will have your vehicle, or if it will be fixed the first time. Make sure you save up your vacation time for when you take your vehicle here for service.

    - Nic U.
  • C
    This store used to be worthy. Now, they're so unfriendly, and as much as I hate to say it, a little dishonest. We will not be going to Monro any more for service. Every time we go, they manage to find something else wrong on the vehicle. They're losing a good customer.
    - Rebecca W.
  • A
    Graham Automall
    It went well. Pulled into graham got in a reasonable amount of time. THOUGHT I HAD A DIFFERENT PROBLEM BUT IT WAS MY TIRE. They had coffee and snacks to eat while I waited . I would go back to them again if I have a problem.
    - michael b.
  • A
    Custom Exhaust Systems
    I have dealt with these people for over 30 years and they always do an A+ job on any vehicle I throw at them.  I would recommend these people to anybody.
    The best part of using these people is they only fix what is needed on your exhaust system instead of charging you for entire parts that you do not need.
    - Randy K.
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Auto Shops in Mansfield

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  • 1 Towing

    35 Polk Hollow Rd
    Chillicothe, Ohio