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Find Top-Rated Maineville Auto Body Shops

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Auto Body Repair reviews in Maineville

Real People ~ Real Reviews ~ Real Results

  • Overall, I was very satisfied with the work the shop did. They answered all of my upfront questions, and delivered results as described. I received my car back in better condition than before the accident! The paint matches perfectly and there is no evidence of any damage at all. I felt that Destery and his team valued my business and my time, and were extremely professional from the beginning to the end of the process (they were also extremely courteous/professional to my wife during the initial estimate). They worked with my insurance company for all of the residuals that came up during the repairs, and didn't require any additional effort from me. I would highly recommend them!
    - Joel R.
  • Very smooth and easy. Less expensive than I expected. They gave me some good advice to wait for another small repair I needed on my bumper, in case I had any other small scrapes before turning in my lease.
    - Rachel W.
  • My wife was rear ended, resulting in damage to her rear bumper. After working out the details with the the person who hit her, we set up an appointment with Burtons to have the car repaired. The estimate was about $950 for the work. We picked up the car yesterday. While I know that it's what they do for a living, it's still amazing to me. You can't tell that the car was ever in an accident! Very nice work.
    - James M.
  • Having used Burton's before on our Miata, I trusted them to correctly fix the scratch and match the paint. Excellent job! They worked directly with my insurance company so I didn't have to be the middleman. Steve Burton is great to work with. I will return again to have body repairs done if needed.
    - Steven A.
  • After being run into by a deer and overcorrecting into a mailbox (both the left fender and the right side bumper were damaged), my insurance company tried to get me to go to one of their 'partnering' body shops .  I had used the shop they recommended in the past, wasn't impressed with the experience and decided instead to try West Chester Collision Center based on other Angie's List reviews and because I found a $100 coupon on List.  I'm so glad I did.
    The owner worked seamlessly with my insurance company, repaired the body damage and had the mechanical damagerepaired (they send alignment offsite), all within the time promised.  I got my car back looking like it had never been damaged, and they had cleaned the outside AND the inside!  They even replaced the bumper with an OEM one, despite my insurance company only paying for an after-market (the owner said they do their best to find OEM for the same price as after-market if at all possible).
    Each time I called the shop, they were very patient and helpful (I say patient because I decided part-way through the repairs to have the teen-inflected garage door scratches on my back bumper repaired on my own dime--they worked it in and I still got my car back as promised.  
    The shop my insurance company partners with is close enough to my house to walk to.  I'm so glad I took the time to look around.  I will definitely use this shop in the future if I have the misfortune to need collision repair.   I highly recommend these folks!
    - DIANA M.
  • I drove my son's 2002 Honda Accord to a restaurant, where it was apparently hit (and run) while I was inside. This was an insurance claim and Carstar provided the bodywork and paint repair. They did a good job matching the black paint (not always easy on an older car). They cleaned up the car before returning, which we appreciated, especially as you have to wait awhile before running it through a car wash. 
    My only complaints are, they told us it would be ready 3-4 days.  No one called to let us know when it was ready.  When my husband called, they told us we had already paid the deductible and picked up the car.(!)  My husband insisted we had not--after a long period on hold, they came back and said they had apparently gotten our paperwork attached to a car that was already picked up and that, indeed, our car was still sitting in their lot, ready to be picked up.  Why did no one notice?  There should be a repair associate assigned to each vehicle from start to pickup.
    My second disappointment is that when I went out to inspect the repair, I saw that while they had done a good job, that the back quarter panel that abuts against the repaired door panel has about a 2 inch long bubbled of paint along a seam.  To be clear, it looks like this is a rust-type bubble (after all, this is a 12 year old car), so not related to Carstar's work.  But it would have been nice if Carstar had called and asked us if we wanted this repaired at the same time as an out of pocket cost (not part of the insurance claim), for our convenience. It should have been obvious to them that we have taken good care of the car and would want to repair any emerging rust issues.  It's doubtful we'll return the car to Carstar before he goes back to college, to get this repair made.


    - DIANA M.
  • We used them because they have been around for 20 years, and I figured they must do a good job to be around for so long. We just got it on Tuesday, and it looks like it was from the factory. They took a little longer than I thought, but the quality was there.
    - Steve A.
  • It was an Angie's List Big Deal that I purchased. They did an excellent job and the car looks beautiful. They didn't give us a time on when it would be done. They said that it depends on what they ran into so we understood that.
    - Steven A.
  • They fixed my car last week and they did a great job. They are very nice to deal with and I have no complaints. I saw them last week for a recent accident. They gave me a fair price.  They gave an all round good service. They were excellent.  Their price is compatible with other auto companies.
    - Gayle W.
  • They handled everything for me.  They talked to the insurance company and had the repair cost adjusted.  They even scheduled my car rental for me.  The bumper on my car looks better than new.  These people really take pride in the quality of their work.  After seeing how well they did on my car, a co-worker wanted to know who did the work so that Burton's could do some repair work for his car.
    - Faye R.
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Auto Body Shops in Maineville

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