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Chimney Sweeping reviews in Loveland

  • C
    I had an appointment scheduled for a cleaning and a quote. No one showed up or called. When I reached out to see the delay, the women said she didn't have my name or an appointment. When I originally called I put the appointment in my outlook calendar with company name and phone number. Heather was nice enough, but this is extremely frustrating when you take off work to be home.
    - John T.
  • A
    A two-man team arrived within a few minutes of the scheduled time, and the service call was reasonably quick (20-30 minutes). They did a great job cleaning out the chimney flue and they used plastic sheeting to help keep the surrounding area clean. In the past, I've used a company with a truck-mounted vacuum, but this crew used a portable wet/dry vac with a hepa filter. I preferred this approach because it was less intrusive. No need for a long hose running all the way to the truck (especially bad during inclement weather). Overall, I was very pleased. I would use them again.
    - Paul B.
  • A
    The experience was great. Good family business that has been doing it for a long time and they know what they are doing. My wife and I feel much safer now! We use our fire place more than most. Our home inspector didn't catch the hazards that Rachel's fixed for us.
    - Kelly W.
  • A
    Chimney Care Company was the third company we had ot to look at our chimney. The first company quoted us $7000 in repairs, the second failed miserably and didn't even complete and inspection. A friend of ours recommended Chimney Care Company, so we gave them a call. They came out within a week and sent a representative who was incredibly professional and knowledgeable, leagues above anyone else we'd met with. He used the camera and showed us that thereally was no damage to the flue as the first company had suguessed, saving us $5000 right away. After reviewing the outside he made some suggestions of things we could do to help or problems and provided a much more reasonable quote to complete work. We will definitely be contacting Chimney Care Company in the spring to have the work completed.

    The service that was provided was to notch and is the kind of service that earns and keeps customers, I highly recommend this company!
    - Amanda V.
  • A
    Did a great job. A tennis ball got into the gutter the following weekend and clogged the drain and he came right back out within an hour (he was in the area when he got my message so he stopped by on the way to lunch) and took care of the problem. I was impressed!
    - Larry H.
  • A
    That was fine. They did a good job. I had purchased another chimney cleaning service and they couldn't do it. I got those people to come in. They came when they said they were going to come. They cleaned the chimney. They cleaned up after themselves. They inspected the chimney on the top and they said there was something that needed to be repaired in the future. My interaction with them was very good. The work was very good. They were very professional and they did a good job.
    - Kris A.
  • C
    Originally it went really well. The salesman I spoke with was friendly and encouraging and really sold the product. After I agreed to have them do the work, I realized they were pretty much replacing all of my neighbor's roofs as well. They never really gave a date specifically for when the work would be done, just a week since there was a lot of work to do.
    When they finally showed up to do the work, they were very late in the day, and didn't finish until well after dark fell. The work they did seemed adequate, but what do I know.
    The only real issues I had was trying to get a correct bill from them. I received 3 of them after a while and each one was slightly different than the others. Once I finally got a bill for the price we agreed on originally it was paid without issue. During this time however, trying to get them on the phone to ask questions was frustrating, I would have to call multiple times a day to get someone on the phone, and in most cases they would have to ask someone else and call me back, which would take a long time.
    The reason I am writing this review so late is because I am not in the process of selling the house, and just had a home inspector notify me that as for 2012 a drip edge on the roof is required for Ohio Building Code, the work was done on my house in 2013, and I have no drip edge. From the pictures, there looks like there was a drip edge at some point, but it appears to have been removed, and never replaced. Now I have to pay someone else to come install the drip edge, that I can only assume was taken down when the roof was replaced.
    - stephanie b.
  • A
    After the work that was ordered was completed, Bill brought down some troubling pictures of the chimney brick and crown showing many cracks and a problem with the chimney cage that was not even fastened down.  I had them go ahead and fix the chimney and cage adding additional charges.  The work on the chimney is guaranteed for 15 years.
    - Larry H.
  • A
    With it being the busy season, I set up my appointment two months before they had an opening.  There is no Angie's List discount even thought it is stated on Angie's site.  I did receive a $10 senior discount, though.
    Shane arrived on time.  He was very professional and gave advice for our chimney cap.  He cleaned our gas logs, cleaned out the gas line since the pilot light was not staying lit and checked all aspects of our gas logs and gas connection.  He rearranged the logs so they look and burn more efficient.
    We are very pleased with the service.  We would use them in the future and recommend to family and friends.
    - Joyce S.
  • A
    Fred was wonderful and I would definitely use him for any work which he performs on chimneys.  He is a very honest person.   His estimates are free. He was punctual and spent time answering all our questions.     He was so thorough.   I wish we had something that we could use him for now.   For what we needed done, he does not do that particular type of work.     We need a new chimney crown and new doors.  He gave us other company recommendations for these jobs.   He helped oil our damper opener and adjusted our glass doors.  He told us our chimney was clean and we did not need to have it cleaned at this time. He told us we needed to buy a new log holder inside the fireplace and told me where to buy it in the fall.    He did all this for free.   It is rare in this day and age to have someone tell me that I did not need his services.   He is a rare find and I will use him when I need my chimney cleaned.   

    - Pam M.
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Chimney Sweeps in Loveland

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