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Find Top-Rated Louisville Home Cleaning Services

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House Cleaning reviews in Louisville

  • C
    Initially they would cancel very regularly and the rescheduling was very inconvenient for me. When they did show up the cleaning was not very good. I think the price was too high for the inconvenience and the quality was not there. Joann called me personally to try and offer better service, which I liked, but the staff is the problem.
    - Deanna E.
  • A
    I am pleased with the service and feel that the ladies are trustworthy. I would recommend this business. They try to work around my schedule. The initial visit was costly. It is about $176 for a monthly cleaning for me for regular service and our home is average sized. It could be more or less depending on house size and what needs done. The ladies work nonstop whilst here. I feel the service is expensive, but I am paying extra for the peace of mind (licensed/insured/bonded). The staff is friendly and upbeat. If I could afford a twice monthly cleaning I would definitely do so. As it is, the once per month visit helps keep me on track and it is well worth it.
    - Stephanie O.
  • C
    I was disappointed overall with the cleaning that was done.  I can only surmise that my concerns and what I said I most needed were not understood by the owner and/or were not communicated to the women who did the cleaning.  Plus, I am not sure their green products and methods were adequate for some aspects of this job.  

    As one example, I did not learn until the cleaners came that they do not use water to clean.  This worked amazingly well for the sinks, shower and tub.  However, the kitchen and downstairs bathroom floors were still filthy as I learned that night when wiping up a spill.  The paper towel was very dirty, and I checked several other spots on the kitchen floor to make sure it was not just that one area.  A few spritzes of the Maid Brigade���s green cleaner from two feet above the floor followed by dry mopping were insufficient to cut the dirt and grime.  

    Also, later the day of the cleaning I noticed in one room thick dust on a carved bench, an antique toolbox and the woodwork behind the door; and remaining dust on one of two wood blinds.  This was despite a supervisor coming to do an inspection.  (There is more, but these are the highlights.)  

    In my email feedback, I invited Ray to stop in to confirm what I was saying and emphasized that I was not asking for anything.  I wanted him to take my feedback seriously and not think I was trying to get something for free.  Ray declined by not responding to this suggestion.  

    To Ray���s credit he offered ���to make this right��� (as is their policy), but my out-of-state guests (a sister and her two children) had already arrived and were staying for two weeks.  I knew we would be coming and going a lot, and spending some nights elsewhere.  I did not want to interfere with any plans we had or might want to make on the spur of the moment in order for someone to come and reclean any area.  Plus, experience has taught me that if my careful attempts to communicate are not heard at the beginning, then it���s unlikely I will be listened to down the line.  For all of these reasons, I declined Ray���s offer.  

    I want to emphasize that Lynnette and Betsy worked hard and constantly, and behaved in a highly professional manner.  I believe they were put in a difficult situation because they seemed to have the impression that they were to clean both floors despite the concerns I expressed to Ray and again to them when they arrived.  Several times while they were at my home I said, ���How can you be cleaning this fast?���  Even if I had not neglected my home for so long, I don���t see how these women could complete this much work (including washing the insides of the windows and making three beds) so rapidly without some things being overlooked.  

    Finally, because another job was added to their schedule that morning, Lynnette and Betsy arrived about two hours later than scheduled (someone did call to notify me) and worked only four (4) hours.  

    To be fair, the Maid Brigade���s green products and methods might be fine for a house that has not been neglected, and that is cleaned regularly.  

    Emails to Ray documenting my feedback and Ray���s reply are available upon request.  
    - Barbara B.
  • A
    They do excellent work, have great prices, and will spend extra time if needed.  They are also very compassionate and nice to work with.
    - Kristen M.
  • A
    unknown
    - Kristen M.
  • A
    unknown
    - Kristen M.
  • A
    I have used them two times. It has gone very well so far. I have not had any problems.
    - Deanna E.
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Home Cleaning Services in Louisville

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