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Window Replacement reviews in Lorain

  • A
    Window Nation Inc
    From the beginning to end of this process was Awsome service!! The Exterior Design Consultant, Matt Keller was both well educated in the different window types and helping us pick what was best for us. Matt also was freindly and worked hard at offering solutions for our needs. Costomer services contacted to schedule install and for a reminder of the date before the installers came out. The person who came out to measure my windows was friendly and Proffesional as well. The installers were at my house on time. They were very friendly and worked hard to make sure my windows were out and back in as fast as possible, since it was cold that day. They left the outside work till last so i could move my furniture back as soon as possible so I wasnt that inconvenienced. I thought this was very thoughtful of them as almost every window in my house had furnature next to them. When they were working outside, my doorbell rang. When i ancwered it was a man with the costomer service dept. I was delightfully suprised when he told me they randomly pick houses to check on while in work and wanted to know how i felt the process was going and if i thought there was anything they could improve on. In all this was an EXCELLENT EXPERIENCE!!! I have already recommended them to a cowroker and will definitely continue to recommend them to others!! Great jobs guys!!
    - Sharon S.
  • F
    Window Nation Inc
    The gentleman was wonderful, however, I have nothing nice to say about your customer service. Spent big bucks on the premium package with life time warranty, however, when I requested a 1/2 screen because we can no longer manage the full screen and did not want to have to bother with a service call, they charged us. I have gone on social media and no one can believe a company would do this to a "premium" customer. A few said they will be looking elsewhere in the spring for windows!
    - DANIEL B.
  • A
    Universal Windows Direct
    I had a young gentleman story by my house on October 27th ask if I would like a free estimate since they had just completed some work in the neighborhood. Cody Hinkle, came out on October 31st to help discuss/design my home. While he was here, he did a great job educating me on their windows and doors, especially in regards to making my home maintainance free. At this time with the discounts that were given, I thought that this was a great opportunity to purchase what i needed.
    - Sandra W.
  • A
    Universal Windows Direct
    I had UWD come out to help me with another window project. Cody Hinkle showed up on time, provided me with valuable information and ideas. I will continue to use UWD for future home improvement projects and would recommend Cody as your sales representative.
    - Abdul M.
  • D
    Thiel's Home Solutions
    I saw Thiel's booth at the Lorain County Fair and scheduled an appt. for a free estimate. I rearranged my work schedule to accommodate this appt. The day of the appt. (ten minutes before the time they were to arrive), I received a call from Thiel's saying they had to reschedule. Not happy at all, but I decided to give them another chance so I rescheduled it. Matt Eyerly from Thiels arrived promptly, made his sales pitch and gave me a quote to reface my existing kitchen cabinets, countertop, sink, faucet, backsplash and one window above sink. Unfortunately, I felt the price was way too expensive for the scope of work that was to be done so I did not sign a contract.
    - Sharon M.
  • A
    Universal Windows Direct
    My sales rep Jake Frantz was very personable. He was professional as well as pleasant. He explained everything to me in laymen's terms as I do not speak "windows". He answered all of my questions and I left our encounter very satisfied with his services. He did all that he could to make it possible for me to get this work done. i would definitely refer him to others.
    - Corliss R.
  • A
    Window Nation Inc
    I was satisfied with the work that was done. I did comparative pricing and they came in right around $200 difference. It think it was a little more than what I thought it was going to be for replacing windows.
    - David S.
  • A
    Universal Windows Direct
    Most excellent... the installers were on time ,very pleasant n clean .... were able to answer my questions without hesitation...they did one at a time and cleaned as they moved to the next one the whole process went very smooth and pr��cis to the end of the job .... hats off to the installers Great job Brian n John thank you to the whole team who made this job successfull....������������
    - Francisco C.
  • A
    West Side Glass Block
    Extremely satisfied all around. Very knowledgeable and low pressure salesperson followed by a courteous and professional installer. The scheduler worked with us and was most accommodating. It's nice to see pride in workmanship in this day and age. Nice people to deal with!
    - Mark B.
  • A
    Radiant Windows LLC
    The sales person, owner and installers were all a pleasure to work with. The owner personally measured the windows, confirmed all colors and finishes, and helped us figure out the best solution for our home. Since we did not replace all windows, it was critical to make them look like the other windows as closely as possible. The installers were on time, very professional and friendly, and did an excellent job. I would definitely recommend this company!
    - Barbara E.
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Window Replacement Installers in Lorain

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