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Door Installation reviews in Liberty Township

  • A
    Jeff and his crew were great to work with. We highly recommend them. They were so nice, kind, and personable. The quality of the work is excellent. The quality of his customer service is excellent. We are absolutely thrilled with the process and the finished product. They are just wonderful.
    - Cookie H.
  • F
    Handyman Connection of Mason
    I have uploaded pictures of the incomplete work. There is not enough characters allowed in this review to copy the emails between Illean Durkin and us. If anyone would like this proof of her terrible business ethic please note so. We are happy to share all the information so that the entire truth of this companies ethics are available for all to review. Illean was emailed these pictures as well. So there is NOTHING in this review that she is not aware of. We have emailed Illean several times. First contractor gave us a quote and he ended up quitting before the job started. So Illean brought in another contractor, Kyle, who had to requote the job. The second quote left off a damaged door frame that needed to be repaired without telling us it would not be done. Kyle started the work on 6/18 The contract was suppose to be finish by 6/22 because I had a new tenant moving in 7/1. Kyle was unable to get the the long list of projects completed by himself so Illean approved for him to bring into our house UNLICENSED contractors and Illean verbally said she would cover them under Handyman Connection liability insurance if needed, but would not give that to us in writing. On June 26 2018 I walked the property with Illean to review the work that had been and not had been done. When Illean arrived she was ill prepared and did not have a copy of the contract. I met with Illene at the house because she was DEMANDING payment. However Kyle had not completed the work. I showed to Illean projects that were not finished. I explained to Illean that Kyle was running 4 days behind schedule This was because she did not provide Kyle with any assistance. Kyle was angry at Illean and the situation of not having any help from her and threatened to quit the job if he didn't get paid. Illene used that against us to get her check She made us fearful that if we didn't pay right then we would loose the contractor and then no work would get done. That would have been bad for our business loosing more days to be able to rent out the property. I DID NOT accept this work as satisfactory. I verbally told her a list of issues and problems that needed to be corrected which were not. I only paid Illean out of fear and trusted she would stay true to her word and the job would be completed in its entirety as she promised. However it was not. I had to contact Illean numerous times to make Kyle go back to the house in attempts to complete the projects. She would not return my calls When she finally did she said that her two sister in laws had died and "dealing with their deaths were more important than getting our window sills stained." That is no way to treat a customer, especially one who has paid in full, or run a business. She finally made Kyle go back to the house on 7/5 and he did not complete all the projects. Plus she refused to let Kyle install the storm doors and the railing around the porch. Reason for this is that the door frame needed repaired (which Kyle should have noticed when the quote was being done) and Kyle would not cut the railing for the steps- which he knew 1 week prior he would have to do- and never said it was going to be an issue. We had not paid Illean for these service yet, so luckily that was no loss of money to us. We have contacted Illean via email on 7/10/18 with our concerns and a long list of the projects we paid for that were either not completed or not completed in its entirety. Illean responded on 7/12/18 saying she disagreed and did not address any of the listed concerns. We reached out later on 7/12 to Illean asking if she even reviewed our lists of concerns and said we would wait 24 hours before escalating this complaint to give her a chance to rectify the situation She has not made any contact with myself or my wife via phone or email. Now we are left with a house that has numerous unfinished projects. I have copied a shortened form of the contract with the list of projects that we paid for and an explanation of what has not been done or was not done to completeness. We have asked Illean for a 25% refund of money we paid. It will cost us more than that to have another contractor come out and complete the projects that Illean did not have finished. But we felt this was a fair amount. SCOPE OF WORK TO BE PERFORMED Remove and replace storm door Basement Paint walls, ceiling,(1 color and 1 coat) and steps The basement steps were not painted to completeness. The side board of the steps is still yellow and the banister post is the old blue color. This was quoted as ONE job Kitchen Repair (baseball hole and nail holes), paint walls and ceiling (1 coat) The ceiling has a large discolored spot. It was not painted appropriately. There should be NO blemish on a freshly painted ceiling. Plus it looks like he painted the ceiling the same color as the kitchen walls- it was white and was to remain white. See attached photo Caulk between countertop and tile backsplash Living Room paint walls and ceiling (1 coat) Repair nail holes and 2 x 2 area on kitchen wall Clean baseboards There is still black filth in the corners of the baseboard. Kyle could not clean them because the paint was coming off when he attempted. We should not be charged for this. Remove and replace front storm door Kyle lost a white screw that held the living room light switch in place. There should be 6, and there are only 5 screws now. There were 6 when he started the job. Bathroom Paint walls and ceiling 1 coat Kyle painted the ceiling BLUE! The same color as the wall. The ceiling was white prior and was suppose to remain white. There is now blue paint on my white crown molding. He didnt even take the overhead light globe off to paint around it, so there is a white ring around the globe. Plus the paint is spotchy throughout the center of the ceiling. See attached photos. The entire ceiling needs to be repainted and the crown molding now needs to be painted as Kyle was sloppy and splattered blue paint on the white crown molding. Remove and replace caulk bead around tub Install quarter round in front of bathtub Check notes on window Kyle was suppose to fix the crack in the left upper corner of the shower that extended from the wall into the shower grout line. This was not repaired. See photo Kyle also hung back up the towel rack and did not space the brackets correctly, and they are too far apart, so the dows will not stay in place with a towel hanging on them. And the brackets are pulling away from the wall. So now the holes Kyle created will have to be re-patched, sanded, and painted. And then the towel rack will have to be reinstalled. Hallway Remove trim boards and panel (where house fan was removed), install needed blocking, install 1/2 drywall, tape and mud perimeter (three coats) and fasten holes, prime and paint new drywall, Kyle was suppose to put back the insulation he removed from the attic during the repair, and he did not. Joel found the bags of insulation in the back bedroom closet. paint entire ceiling including the living room There is a large spot in the living room ceiling. There had been a peice of tape on the ceiling. Kyle admitted to Joel he painted over the tape and then attempted to pull the tape off the ceiling AFTER he had painted. When he did this, it took several layers of old paint off, and left a pinkish spot. He tried to spot paint over it, and it looks TERRIBLE. The entire ceiling needs repainted. Door frames Repair rear bedroom door frame (painter said it would be just a skim coat), paint door frame, paint hall closet door (after cleaning water stains), paint bathroom door This was clearly NOT done at all- no attempt even made. See picture. Bedroom (rear) Clean baseboards with goo gone or similar product Clean up wall paint in closet This was NOT done. There are clearly scuff marks on the wall. See attached photo.
    - Joel D.
  • A
    JFK Window & Door Co.
    It looks great! I was concerned the color may not match, but there is no difference. Elissa was helpful and kept me informed when the trim would be in and scheduled an appointment that worked best for us. Our service man, Mike was reliable, efficient and knowledgeable. Quality service is an asset. Job well done!
    - Debbie G.
  • A
    Neal's Design Remodel
    Overall excellent design and quality of work. Some communication issues with project manager which Neal's was already aware of and are addressing. Overall "A-" for the project. Neal's is expensive but does more comprehensive work than other bids and quality is top-notch.
    - KEN M.
  • A
    Sauder Home Improvement
    Ron is old school. If he can���t do it right, he won���t do it. He is meticulous in his work and it shows. He takes his time and his years of being a craftsman shines through. I would hire him again in a heartbeat. A good honest man.
    - Tim W.
  • A
    AA Moore Basement Finishing & Remodeling
    We liked Brad from the very first meeting. He is very easy to talk to and work with. Together, we figured out what we wanted to do in the basement, he emailed us a quote within a few days. We accepted that quote and he gave us an estimate on when his team could start (after another job was finished) and they showed up within a few days of that estimated date. They were punctual, polite, cleaned up every day before leaving, and did excellent work. We are very pleased with our basement and would not hesitate to hire this company again on another remodel project.
    - brain and lynn p.
  • A
    Dwayne's Handyman Services LLC
    Dwayne n Charlie were great! They came to my rescue getting my shower walls n ceiling up, and bedroom wall too. They did great work and cleaned up after each day. They hung a new door to my bathroom and framed decorative pvc trim board around the new shower area. Dwayne's quote was very honest and reasonable compared to so many others that were unreasonably high. They both were friendly, good workers, efficient and accurate. They were on time each day and finished the job in a day and a couple hours the second day. I definitely will call Dwayne again for all my handyman needs!
    - Debbie H.
  • A
    Cincinnati EntryPoint
    I contacted them and they worked with me to determine if there was an issue that needed attention. Once they determined there was an issue to be addressed they sent a service technician to my home. The technician arrived on schedule, he was very polite, professional and knowledgeable. He corrected the problem quickly and left no sign of his visit. There was no charges for the visit. This experience was what I have come to expect from Cincinnati Entry Point. They provide excellent products, and demonstrate excellent customer support. I would never consider buying a door from anyone else.
    - Karen V.
  • A
    JFK Window & Door Co.
    JFK Window and Door Co. replaced my entry door and my patio door. I am very satisfied with their work. The craftsmanship and installation was excellent. John and his work crew were very professional at all times and after the job was finished the clean up was complete. I was so pleased with their work I recommended JFK to my mother. She hired JFK Co. to replace her entry door and her patio door. She also was very impressed with their work. I would definitely recommend this company!
    - DAVID S.
  • A
    JFK Window & Door Co.
    The team at JFK Window and Door were fantastic from start to finish. My wife and visited 3 other providers prior to visiting JFK. We left all 3 confused and disappointed. We got conflicting information about product and performance. Some wanted to charge us to come to measure before they would talk to us about the price of the door and installation. Then we talked to John at JFK. He provided straight forward information and listened to our wants and needs. Within 20 minutes John gave us a quote and scheduled a time to visit our house to measure. John made recommendations but we never felt pressured. We ended up with a magnificent ProVia brand door professionally installed within our budget. The JFK install team was professional and knowledgeable. When they left, the door looked as if had always been there. No mess, no trace of a replacement. Quality products, quality installation, quality people. Thanks John and JFK Window and Door!
    - Jerry R.
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Door Installers in Liberty Township

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