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Auto Service reviews in Liberty Township

  • A
    Executive Auto Shippers LLC
    The service exceeded expectations. Kevin, the driver, was well spoken and well dressed. He made an excellent impression on my local and Utah representatives. The vehicle was picked up on a Monday and delivered in excellent condition on a Thursday as promised. I obtained 4 quotes and Executive Auto Shippers was the lowest.
    - Tore S.
  • A
    (This company is in Liberty Township, OH, however, the zip code causes automated systems to say, "Middletown") Dave is one of the best (if not the best) mechanics I have ever used. I am in my late 60's, so I have used many mechanics, and I know when their diagnostics make sense. I will not go into a lot of detail, but, the problem diagnoses precluded me having several types of catastrophic failures on distant travel. Dave keeps at it until he finds the problem. He is NOT a superficial mechanic. Aside from that, Dave doesn't wait for a question, he takes you step-by-step into the nature of the more complex problems, answers your questions, and always appreciates the need for excellent communications. The courteous nature of Dave, his co-workers, and his wife, Tracy (she's awesome), make the process a pleasant one. I go away wanting his shop to continue succeeding in car and customer care. The same amount of work at other auto-shops will cost you as much or more, and you won't go away with the confidence of knowing... "It doesn't get better than this!"
    - Harris&Fran C.
  • F
    I had a small crack in my windshield that caused it to need to be repaired. I called Frank's Glass and have been sorry ever since. They showed up 90 min late on the first appointment causing me to have to leave a meeting to tend to the repairman. He said he repaired the windshield and left. The next day it rained and my auto lights wouldn't turn off. I called Frank's. Fast forward 2 weeks, and they had been out to see my car 3 more times (4 total trips) and couldn't figure out how to fix it. The General Manager, Russ, was uncooperative and said it was an issue with my car because his technician never messes up. At this point, I had to take it to the dealership to get repaired. I got him to agree to pay for the dealership's repair if it was their fault. Guess who ended up paying? Russ and Frank's Glass. The technician had forgotten to attach a cord in the rear view mirror to the windshield piece. To make matters worse, I discovered that it wasn't glass that had fallen in to my steering wheel, but the steering wheel boot had actually been broken. Since I'd seen shards of glass on my carpet, I thought one had fallen into the steering wheel crevice and been causing the rubbing noise. I've been trying for a month now to get Russ to admit that this was caused by the repair. I'm certain the break occurred during the repair given when the noise started. I also have confirmation that this steering wheel problem was caused by something too heavy (item or person) using the steering wheel for support vs. it wearing out and coincidentally breaking. Frank's position is that it has never happened before so it can't possibly have happened now. This was also their stance on why my auto lights wouldn't turn off. This place doesn't stand by their work and is as far as you can get from professional service. I have a broken steering wheel and am stuck with it because of what they did.
    - Brandi B.
  • A
    Safelite AutoGlass
    Each time all has gone exceptionally well. All of the wanted customer service responses are here at Safelite... courtesy, convenience, ease of scheduling, prompt service in the time that was promised, a thorough explanation, a clean accommodating waiting room with coffee and beverages, etc... At this point I would find it difficult to go anywhere else. I probably wouldn't consider it.
    - Gary W.
  • A
    Kings Toyota
    It's a company car and I don't pay for it so I don't really pay attention to be honest to the cost. I really have no idea on the price. I'm not quite sure how to put this but from previous experience from a different dealership; Kings Toyota, they do follow the Toyota prescription for maintenance & I've had the experience of others adding a lot more things on that at the time we were unaware of. It varies depending on when you bring it in, but usually it doesn't take more than an hour to complete. Their waiting area was very nice. I'm not sure if they offer beverages or snacks because I usually do is drop it off at lunch and come back and pick it up. I've never actually talked to a mechanic but the sales reps have always been friendly and helpful.
    - RICK S.
  • A
    Mr. Godwrench Automotive
    Our 2005 Chevy Cobalt had the power steering suddenly go out. After reading a variety of recalls on the car, we took it to Mr. Godwrench to have it inspected. He inspected it for free, which is a HUGE bonus because most retailers charge $100+ to look at the car before doing any work. I fully expected to pay something for his time, but he insisted on looking for free. He got it in the next day and after looking at it for a few hours, he determined it was likely very early signs of the engine going out, but determined the repair was too expensive when he wasn't absolutely certain. He suggested we take it home and see if anything else happens. Nothing else has happened, he never took any of our money, and our car has been running fine ever since. I wish we would have found Mr. Godwrench sooner; I would love to continue bringing our service to him. Incredibly polite, generous, and will not try to nickel-and-dime you.
    - Amanda B.
  • A
    Kirsch's Automotive Service Center
    There was a problem where my husband was smelling gas in the car, so he had them check it out. They didn't really find anything in the exhaust system. There was no warranty and I don't remember how much they charged. They always do good work. I'm happy with their work. They are honest. What keeps me going back is because we trust them.
    - JEAN F.
  • A
    Rick was great to work with. I originally had my car towed to a dealer and they wanted $5200 to put a rebuilt transmission in my car. That's the only way they would warrant it. Cincinnati Transmission picked it up for free and brought it back to their shop. They offered me a used transmission which was a big savings, but when it came in they didn't like the quality so they did a full rebuild for the same price! It took a little while extra, but I really appreciate that they lived up to their committed price. They were great to work with.
    - Scott E.
  • A
    I had them detail my wife's car for her birthday, and she was blown away. It was like new and probably the best detailing work I have seen. I will be bringing my car to them shortly. I recommend them for any detailing needs.
    - karl r.
  • C
    Jeff Pohlman Tire & Auto
    They don't take their time to find out what's wrong with your car. I brought my car in because it was making a noise. The guy told me it was an alignment. I took my car back and he goes, oh I'm sorry I made a mistake, it wasn't your alignment. It ended up my axle was splitting away from the car. He basically charged me for something I didn't need to do. After that, I didn't use him again.
    - Michael R.
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Auto Services in Liberty Township

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