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Alternative Medicine reviews in Liberty Township

  • F
    ABC Pediatric Therapy Network
    The therapy was fine. The billing process was another matter. My daughter received therapy from ABC Pediatric Therapy from February through June 2017, for a total of 12 appointments. Prior to her first appointment, I called about the cost and was told they (ABC) couldn���t give me an estimate on what my insurance would cover and that I���d have to wait until a claim was processed. They were only able to quote the private pay rates. I called my insurance company and they weren���t able to help either so I waited for the first EOB to know what my insurance would cover versus the private pay rates. The first appointment was 2/8/17. The ���notice date��� on the EOB for that appointment was 3/14/17. As it turned out I would have to pay $100 per session using my insurance but that would go towards my deductible. The private pay rates were $185 for the initial evaluation and $65 for subsequent sessions and would not be applied to my deductible. On 3/28, I spoke with Shelly about the difference between private pay or having the sessions processed through our insurance. I expressed my concern over the difficulty of making a decision now because of our high deductible ($6,000 family) and how it was so early in the year that I had no way of even guessing if we���d come close to needing the sessions applied towards our deductible. Shelly informed me that their office could reverse my decision at a later date (do a take back as she called it). The only two stipulations were that their office could only make the change once and that I would be expected to pay the amount requested of me at each appointment until I made my decision. There was never a mention of a specific timeframe in which I had to make that decision, which seemed sensible since it was all about timing. I.e. allowing time to pass to determine how close we were to meeting our deductible. I met both of those requirements. I specifically allowed time to pass as this was necessary in order to know how close we were getting to meeting our deductible which runs the calendar year. Had I been told that I had a deadline in which I had to make that decision I would have made a firm decision as required of me. In September 2017, I received an invoice in the amount of $150.00. Since I had paid at every visit, I called to inquire about the invoice. I played phone/e-mail tag for some time and eventually received a voicemail from Michele informing me that they hadn���t billed be correctly during 3 of our visits. I paid the invoice promptly. I also proceeded to ask Michele to go ahead and issue the take backs as it seemed far enough into the year that I was comfortable with making that decision. On October 19, I received an e-mail from Michele stating that she���d spoken with her manager Shelly and that they could no longer issue take backs since I���d waited 4 months from my daughter���s last appointment to make the request. I called and spoke with Michele who directed me to Shelly. I spoke with Shelly on 10/19, she said that she had spoken with the owner and that I had 30 days in which to make that decision so now it was too late. I reminded Shelly about our conversation on 3/28 and that she hadn���t told me I had 30 days or any specific time frame in which to make that decision. She was polite and never denied her statement from 3/28 yet refused to process the take backs. As I pleaded my case, she repeatedly said, ���I hear what you���re saying���. I asked for the owner���s name and number. She offered her name and e-mail address. On 10/22/17, I spoke with the owner, Diane Crecelius. I went over the situation and asked that she honor the word of her employees in the name of upholding the integrity of her company. She was very adamant that she was unwilling to do so. She basically told me that since I didn���t take advantage of the offer back then, that she wasn���t willing to uphold it now. She confirmed that there is not a policy that states I had 30 days in which to make a decision and further stated ���the (take back) policy wasn���t set up with a time line���. This statement alone told me that take backs can be done but she was in control as to when/if she would allow her employees to process them. In essence, my takeaway from the conversation was that it was at her discretion and she was electing not to uphold the offer that was made to me. As an aside, I received an invoice nearly 4 months after my daughter���s last appointment for a balance for which I promptly paid. Would it have been moral of me to deny making payment because their company mailed an invoice later than 30 days after the last appointment? No. Yet, their company is denying a request to follow through with an offer they made to me because I requested it 30 days afterwards. This hardly seems reasonable. As a consumer I find the handling of this situation by ABC to be an example of extremely poor business practice. What I���m asking and expecting is good business practice and morality in the line of work, especially when that line of work touches families and the care of families. How can a company boast that they care, yet when it comes down to morals, they choose the side of finances and not moral judgment? They admitted that their hands are not bound by specific policy nor are they at the mercy of the insurance company. They���ve simply chosen to take the path of mere financial gain. I upheld what was expected of me. I paid timely and only made the take back request once. I���m requesting that they do what is right and just and process the take backs.
    - SUGAR S.
  • A
    Kindred Spirits Body Works & Massage
    Excellent every time! Kelly is amazing. She caters every massage to my needs for that day. She is extremely knowledgeable and loves her work. She is very friendly, professional and accommodating. Every time I have a massage I leave feeling refreshed and relaxed. I would highly recommend Kelly to everyone. She goes above and beyond to ensure her clients have the best experience and leave feeling better than when they arrived.
    - Rebecca P.
  • A
    Kindred Spirits Body Works & Massage
    Excellent! Kelly never disappoints. She is very knowledgeable and loves her work. I utilize her services twice a month for massage therapy and I have never felt better. She pays close attention to my specific needs and caters my service to those needs. I have used several other larger companies in the past but was never satisfied with the impersonal and poor service.
    - Rebecca P.
  • A
    Kindred Spirits Body Works & Massage
    The experience was tremendous. I actually had tried multiple therapists prior to finding this one and drive 45 minutes specifically for this provider. She's punctual, professional and a listens to what you need from her so you have the best experience. She's a warm spirit that puts you at ease.
    - Kindra M.
  • A
    Kindred Spirits Body Works & Massage
    Kelly was fantastic! I was in a car accident and needed message to accompany my other treatments. Kelly provided my first session over a holiday weekend and was able to provide a second session two weeks later. After the first session, I felt much better and looser. After the second session, I was able to return playing golf again. My wife has been utilizing Kelly for maintenance for a chronic back condition, so I knew I was in good hands. The message techniques, as well as Kelly's bedside manner were impressive. I am now pain-free, in part, because of her care.
    - Dave R.
  • A
    Uhl, Dr. Stephen
    Heather gave me my massage. She's awesome! Heather asks about what areas need to be worked on and concentrates on those areas exclusively. I've had many massages and she's definitely the best. Also, my husband has had severe neck pain for over a year. After several visits with Dr. Uhl he has absolutely no pain in his neck. I wholeheartedly refer family and friends to Dr. Uhl's group!
    - randy s.
  • A
    Crossing Chiropractic & Massage Wellness Center
    Dr. Jones is one of the nicest people you will ever meet in your life. He is so friendly and very concerned about helping you. He doesn't push anything. He is unlike some of the other chiropractic I have been to- they constantly want to sign you up for a series of treatments and all that kind of stuff. Dr. Jones doesn't push anything like that on you. He will explain to you when he thinks you should come back but he doesn't try to sell you on something big like, 'Pay paying me in advance for 36 visits, at the end you will be a new man.' or something like that like my previous chiropractors.
    - Mark R.
  • A
    The Natural Path Holistic Services
    I think the price is $40 or $45 because I buy a package deal.  I didn’t do the massage there, but they have reflexology, aromatherapy and herbal. They have a wellness educator and herbal and nutritional counseling too.  They have one person there and her name is Sheila Agee, and she does reflexology.  She has an RN after her name as well as a CCR and and MC. These are all her degrees.  I have told my family members and friends about them.  They have several people working there.
    - Pat B.
  • A
    Dailey, Dr. Stephen W.

    The injections were relatively painless. Shortly after the series, my pain was significantly reduced. It is now about one year later

    and my knee feels nearly normal. One thing I like about Dr. Dailey is that he is not a surgeon. He typically looks for non-surgical solutions first. However, if surgery is required, he is associated with a number of high quality surgeons.
    - Thomas M.
  • D
    West Chester Acupuncture and Chiropractic

    I have been going to Chiropractors regularly since 1980 so, have a good feel for the doctor's ability to really help or not.  For this back injury, I have visited 5 times within a 16 day period.  I have received little improvement in pain level during this time.  Here are the problems I have: 

    Dr. Young is not a good communicator (at least with me).  I tell him what I am experiencing and what I believe is the problem and I don't really receive much of a response.  He seems to be doing the same type of adjustment each time, whether it is working or not.  Logically, I would assume, based on my feedback, he would refine the adjustments (adding, subtracting, or trying something more effective).  The last 3 visits, I have felt worse after the adjustment.  Since I can't get the care I need, I am going to find another Chiropractor.

    I feel like a piece of meat on an assembly line.  Although they are good about keeping appointment times (minimal waits), I am constantly being rushed to get on the Electro-Stem and adjustment tables.  I don't even have time to get my things back in my pockets, put my shoes and belt back on before being rushed out of the room.  I end up having to basically get redressed back in the waiting room.  I also don't get my questions answered to my satisfaction.

    The Electro-Stem is a bad experience for me.  The table is uncomfortable for me, the tables are located in a noisy part of the office (loud footsteps and loud patients walking by, making it additionally difficult to relax), and the Electro-Stem pad gel is so cold it causes me to violently jerk when it contacts my skin.  I have mentioned this problem to Marlow and Dr. Young, and even located a warmer they could use but, no one seems interested.

    And finally, accessing the parking lot is difficult.  You have to cross a railroad track that violently jars your back (no matter how slow you go) and there is not enough parking space.  Of the space that is available, it is laid out with the assumption you are driving a compact car (trying to park a full sized pickup truck can be tedious).


    - William H.
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Naturopathic Doctors in Liberty Township

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  • 4 C

    525 W 5th St Ste 215
    Covington, Kentucky