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Basement Remodeling reviews in Lewis Center

Real People ~ Real Reviews ~ Real Results

  • Our initial estimate with Brian was wonderful, he was professional, personable, kind, and very informative. He brought a portfolio of completed basements and that was great to see. The estimate that was given to us was not changed from the initial estimate to the finished product. We personally wanted a few additions which cost a little extra but that is to be expected. I also was grateful that all inspections were completed and passed, as there were multiple throughout the process. Todd was wonderful to work with and was really on top of his team. Each team he brought in to work was professional and efficient. Todd stays on top of his teams and also kept us informed. He was willing to discuss the project with me continually and never got frustrated at my continual questions. I felt like we developed a professional relationship with Todd and his team and we will miss seeing them work on our basement. The final product is beautiful and more than I could have imaged it to look like. Overall I would say Todd has a solid business that I would recommend. He clearly takes pride in his work and clients and it is important to him that his clients are happy and the job is done properly. He respected our home and space and ensured his team did as well, always cleaning up after themselves. Hire Todd and his team for your basement project completion!
    - Samy Jo B.
  • We would wholeheartedly recommend Gates Basement Finishing. They did high quality work and were very easy to work with. All of their employees were polite and responsive. We are very happy with our new finished basement.
    - Truda S.
  • Excellent. Ben and his crew are very conscientious workers. I hired Ben a couple years ago for a bathroom remodel. I did not hesitate to hire him again when we did the basement. I would highly recommend him.
    - keith b.
  • Finished Basements Plus did an amazing job transforming our basement into a wonderful living area. We had been getting quotes for our job for well over 2 years. We simply could not find the right company to do the job. Our biggest issue was receiving quotes, but being told we needed to pay for granite, cabinets, carpet, etc. which makes it hard knowing an 'all-in' amount. Finished Basements Plus was unique among all of them because they gave us a 'turnkey' price that included all of these items. In addition, they were among the lowest quotes we received. Bryan was great to work with and helped us map out our initial contract. He even agreed to use wood studs instead of metal so we would have the flexibility later to install built-ins, cabinets, or shelving anywhere. Mark's crew was amazing with the framing and finish work. The drywall folks, plumbers, and electrician were all punctual and did a wonderful job. We had a few hiccups along the way, but Todd was always quick to step in and even complete some of the work himself. In the end, it took a long time for us to find the right company and we are so happy how it all turned out.
    - Eric R.
  • My wife and I very much appreciated the end result of all the work that Finished Basements Plus provided us with this summer. We initially received quotes from three companies servicing the Columbus area and this company by far provided the most "bang for your buck" in terms of pricing. As far as I could tell the only difference between this company and the other contractors we received quotes from were that Finished Basement Plus uses metal studs vs wood studs. There are pros/cons to each form which are easy to research through a Google search. After drawing up an initial floor plan, Todd & his lead (Mark) were able to take our sketches and provide suggestions that really improved our vision. My favorite recommendation was to add a built-in shelving unit for our media equipment (picture attached). If I had to pick out an area that could be improved on for this company it would be the communication between the various teams. For example, there were times when our plumber would show up and not be able to do his work because certain things were not complete yet. This caused delays that seemed unnecessary with proper coordination. All in all, we are very satisfied with the end result and love how great our home looks now. We joke that our basement now looks nicer than our upstairs and we definitely spend a lot of time in our downstairs area. Thank you Finished Basements Plus for all your hard work and making our home look fantastic! Some tips I would recommend when finishing your basement: - Make sure your contract is detailed. We ran into an issue where we assumed our shower would come with doors and apparently since it wasn't written in the contract we had to pay an extra $500 to get it added on once we realized no doors were being added. More detail is better than less! - We found it very helpful to review what all needed to be done with the specialized contractors first thing in the mornings (ie reviewing with electrician where outlets should be placed, telling plumber if he was installing a vanity or pedestal sink). I also started placing post-it notes with directions throughout the basements which also proved helpful. - Pick out your own Fixtures. We were able to receive credits for the "stock" fixtures and picked out our own fixtures (vanity, towel rack, lighting, etc...). This guaranteed that we were getting fixtures that we absolutely loved.
    - Chris N.
  • The sales rep who came to our home to provide a quote was highly unprofessional and showed a complete lack of respect. I truly felt he simply just didn't want our business because he thought we couldn't afford it and he didn't want to waste his time From the moment he walked into our home, he pretty much told us we couldn't afford to finish our basement- but was quick to tell us he does over a million dollars in sales each year. His rough estimates were well above any other quote we received (20K+ for a wet bar- and the rough in's already exist- come on). . He immediately asked if we'd received other quotes and wanted to know how much others wanted- I found this a completely unprofessional way of starting a conversation about the project we needed completed. He provided a book with samples of Wingler's work, but only two photos were of basements; a pretty poor showing for a company that has completed "hundreds of basements". He indicated they finish basements all the time, but at one point contradicted himself by stating "we really focus on kitchens and baths"- again, making me feel like he just didn't want our business. He offered to "run numbers" and get back to us with a follow-up appointment on March 9th, but never called back or followed up on his promise. We never would have gone with a bid even if he had followed up simply based on how uncomfortable he made us feel during the initial visit. Ultimately, we found a great contractor to finish our basement and our very happy we didn't stop with Wingler. In short, there's a major lesson here for at least one Wingler sales rep: DON'T- judge a book by its cover. You never know which potential customers will turn around and pay someone else in cash for their work.
    - Rebecca M.
  • Overall the project went well. The company did a good job overall. Original estimate was about 6-8 weeks. But it was upped to 8-10 weeks when the project actually started. It did take complete 10 weeks. It was great working with this company and its staff.
    - Jitendra G.
  • The finished product is very nice and we are pleased with how everything looks in the end. However....Todd was difficult to work with. Our requests and inquiries during the finishing process were often met with comments such as "what would you want to do that for?" instead of working with us. For example, we asked them to build a bar area/desk between 2 posts (in an effort to make better use of the space since the posts are positioned right in the middle of a main space). We met with quite a bit of resistance from Todd, apparently because he didn't want to have to run electrical to the area. Later, when it was time to have countertops installed in that area, he told my husband that we would likely be able to have only 12" of countertop for the desk because the structure wouldn't be able to support a greater depth. This was very frustrating since we explained what we wanted in the turned out that the installers were able to brace the countertop and install as we had wished. During the finishing process, we provided Todd with a garage code so that his crew could enter our house to work while we were not home during the week. He and his workers used the code and entered our house without knocking or announcing themselves on a regular basis. Maybe this is typical of contractors, but from a customer service standpoint I would think ringing the doorbell first should be routine. I was very upset one Saturday near the end of the project when Todd let himself into my garage when I was home with our children (and certainly not expecting him on a Saturday!) to come in and take some measurements. During this visit he attempted to leave flooring samples for the 1/2 bath that we were to choose from. When I explained that we were already in the process of choosing tile from Home Depot, he started to argue with me that I had to choose from his samples. Our contract clearly stated that we had a per-square-foot allowance for both carpet and tile. Had I not been very assertive with him, he would have bullied me into choosing from the samples (which were not what we wanted....vinyl I think). Various other issues occurred during the project....his crew drywalled over a heat vent in the ceiling of the basement. Instead of correcting it right away, he waited until the ceiling was stamped and drywall finished and painted. They cut into the soffit beside the vent to figure out where the vent was, then put a plastic cover over the large hole that was made rather than fix the drywall. It looks rather silly. Same issue with the refrigerator water shutoff valve in the ceiling....they waited until everything was finished instead of cutting out an access when they should have, so now the access point is in the wrong place and the valve is very difficult to reach. Near the end of the project, the plumbing inspector arrived to our home for the final plumbing inspection, but the crew wasn't there. The inspector left a notice on the front door which stated "DO NOT REMOVE" and that the inspection must be rescheduled and there would be a $50 fine. My husband and I were at work, but my MIL was here with one of our kids and had seen the notice on the door. Todd removed the notice, and so my MIL questioned him about it. He told her WE would need to reschedule the inspection & pay the $50. Knowing how this project had been going, she (thankfully) told him that we weren't responsible since HIS workers were not present when they should have been. Again, we are very pleased with the end product, and I would like to point out that most of the actual workers who worked in our home were friendly and did a good job. Unfortunately working with Todd was not an overly pleasant experience, but we do appreciate that the job was completed to our liking in the end.
    - Megan k.
  • We needed our downspout lines replaced in order to drain our plumbing for our pool and to get the water away from the basement walls. The lines old lines were clogged with tree roots and the water was backing up. They were able to run brand new lines. The sod from the yard was laid directly over the trench & within a week looked back to normal. They did a wonderful quick job, we are so pleased.
    - CARRIE W.
  • We had a fantastic experience with Finished Basements Plus. Everyone who we worked with during the process was friendly and professional. The work was done very well, each step inspected along the way and overseen by Todd who pays very close attention to detail. Also, the work area was neat and clean every day before they left. The job was completed quickly, exceeding our expectation on the finish date. We would highly recommend this company and have already given their information to friends & neighbors considering finishing their basements.
    - Paul L.
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Basement Remodeling Contractors in Lewis Center

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