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Flooring reviews in Lewis Center

  • A
    America's Floor Source - West Columbus
    I had a very good experience with salesperson Katie Mason who helped me carpet my home to get ready to sell it. Then she helped again when I used vinyl planks for my new home. It was a very smooth and easy process. Katie was very helpful and encouraging when I had hesitations and questions. She is very knowledgeable about the company and products.
    - Amy S.
  • A
    Elite Home Remodeling Inc
    We were quite impressed with the bathroom renovation that was completed this summer by Elite Home Remodeling. The Elite personnel from Robert, the owner, to the office staff, Nancy & Janet, to our skilled craftsman, Joe & Dave, made our renovation a smooth process. Our workers were punctual and professional at all times and maintained excellent communication throughout the entire process. The quality of their work and smoothness of the project exceeded our expectations. We are now contemplating another remodeling project, as well as, another family member.
    - Aaron M.
  • F
    Levi's 4 Floors
    This is a long review. We put down our deposit, of roughly 50%, on 2/16. We finally had all resolution on 5/1, as that is how long this took to close. My wife was pregnant and had a due date in mid April, so she had a baby throughout this process. We contacted Levi���s because we wanted flooring done throughout our entire house. Tim did a solid job of working with us on getting us the carpet we wanted, along with helping us with the fake wood we wanted. Then, he also came out with his boss a second time, to get more of an understanding on the install piece. This part of the process was great! They started day 1 of the process with tearing the floor out. This went well. Day 2 was where we started to notice issues as this was when the install started. Basically, the floor that was installed looked good, but when they put the trim back down, it was broken and laid next to the wall in some places. When we first went into the store, and spoke with Tim, we were told that the trim would be replaced if broken. That was not the case. Apparently, it would just be placed down on the floor, no matter what the condition. I had to pay to get all new trim painted and installed. I also asked to have baseboard installed in a newly redone bathroom, and new trim laid in there. The baseboard was installed, but not caulked to the wall. There were obvious gaps. The baseboard and trim were nailed in, but all nails were exposed. I had brand new white trim, with silver nails poking through every foot or so. Also, the trim was cut to fit the house, but all of the ends that were cut were unpainted, so I had freshly painted white trim, with nails poking through it, and unpainted, exposed ends in several spots. On to the carpet. On the first part of the install, the upstairs, everything went ok. Of the 3 people who showed up, only 1 spoke broken English. This was a concern to me, as I had informed the salesperson, Tim, that I needed the crew to inspect an area and not perform the install if this area was wet and leaking. The night before the downstairs install, not trusting a crew of people who did not speak English well, I pulled the old carpet up myself in the suspected wet spot, and found water. This caused roughly a 2 week delay in the install process as I troubleshot the problem. Once we thought we had it fixed, we called to schedule and found out we would have to wait a few weeks to get on the schedule. Fine, we anticipated this. What we did not anticipate was a crew of 2 people to show up, none of which spoke English, and 1 who appeared to be about 12 years old. They went to work on the living room and went to a break. After their break, the older gentlemen came back with a new member of his crew, who again did not speak any English. This proved to be a MASSIVE problem as when they went to install carpet on our stairs, they had the wrong product. The crew had a runner to put on our stairs, with the wrong pad, when we did not want a runner, we wanted the whole stair covered to the railing. This is when things got hairy and my wife tried to communicate with the men, and by this time she was about 8.5 months pregnant, but neither man listened, and they kept doing what they were doing. My wife became hysterical because the men would not listen, and they could not communicate. We had to call Tim, who had to come over to try and translate. Even Tim thought this was ridiculous and said it multiple times. The crew ended up putting down the runner, on top of the wrong pad, and leaving loose staples on our stairs. They also left a gap between the pad and the end of the stairs, on multiple stairs, which made it easy to slip on. This was very convenient for an 8.5-month pregnant woman, and then a woman with a newborn baby in her arms, to walk down the stairs. Tim assured us that they would order the new carpet ASAP. The ordering of the new carpet took about 1 week and then we got a call from Karie in customer service. She let us know that we could put our name on ���Will Call��� which would mean that our install was unpredictable, but would happen before an actual scheduled date, which would be 2-3 weeks away. At this point, I was already upset about the last situation, and now I was being told that if we were to schedule the install, we would essentially be given no favorable treatment for our situation, and just had to wait in line. We went on the ���Will Call��� list and waited a week without any communication. This was not the first time, throughout this entire install, that we wanted communication, or were told we would have communication, and had none. I sent an email to Tim and Karie, and it became clear that we were forgotten about. Magically, right after my email (which showed pictures of how bad the stairs were left) we had a call the next day. During this call, we were told that they thought we would be taken care of by now, and were sorry. We were told that we would definitely have a crew that spoke English, as our last experience was terrible. A crew showed up the next day and they were pretty good. They spent 3 hours undoing the terrible job the previous crew had done. They made many comments about how bad the stairs were left, how bad the craftsmanship was on the install of the stairs, and how many staples they had to remove to get it done. Needless to say, this entire experience left us with multiple things we had to fix and multiple times where our lives and schedules were interrupted. I spoke with Tim and let him know that I was not going to be happy paying the entire final balance, based on my experience. I told him I wanted approximately 10% off the total bill. Tim told me he couldn���t do that, and that Art would call me the next day. Art called and we had a conversation about my experience. He understood from talking with Tim, that I was asking for money off of the bill, based on my experience. I was. I was not looking to pay the full final payment, as this was not executed properly throughout. I threw out a starting number that I would pay, which was asking for roughly 10% off the total. Art said he had no intentions of giving me any money. He did not start off by apologizing, trying to empathize, nothing. He did not have all the facts of what happened and appeared to not care that he did not have the facts. He also showed no empathy for the fact that his crew���s actions stressed my pregnant wife so badly, that she almost went into labor. He simply wanted to get his point across throughout the conversation, basically bully me while on the phone, and minimize my experience. I was not going to back down and give into his bullying tactics, and I demanded something from him. He offered me a $100 gift card. That was laughable as it amounted to less than 1% of the total bill and was less than the cost I had to pay a better company to come out and caulk the baseboard they left, put caulk over the nails in the trim, and paint the sides of trim that were left unpainted. I declined the $100 gift card and let Art know I would share my story and how bad of an experience I had. At that point, he told me that he ���Takes Libel very seriously.��� I remarked that I took this as a threat, and Art said nothing. I let him know that I would be writing about the facts, and he should read my review to actually get all the facts about our experience. I will never use Levi���s 4 Floors to do any work for me in the future. I will gladly share my experience and make sure people think twice before calling them.
    - Steven L.
  • A
    Kelly's Carpet And Flooring
    Kelly is awesome to work with. He came out and measured and showed me samples of what he suggested. When I asked about another carpet, he was able to get it and match the price quoted by another company. I had to reschedule on him twice because of tenants still being in the unit, but he worked with me and was able to meet the new schedule each time. After the tenants moved out we realized we needed to replace the vinyl in an area that we weren't planning on and they added that part without any issue or delay. Two guys came and had all the flooring done in 2 days. Will be using again soon!!!
    - Sharon E.
  • A
    America's Floor Source
    From the moment we stepped into the showroom, to the moment when our salesperson stopped over to see if we were happy with our new flooring, our experience was outstanding. Our salesperson, Rocky, listened, guided, suggested, and followed through with everything he said he would in a timely manner. Both the carpet crew, as well as the bathroom flooring crew, were professional, observant, and did an excellent job with their work. Moving forward, we will only purchase our flooring from America's Floor Source. Without hesitation, we recommend America's Floor Source to your attention.
    - Patty M.
  • A
    Budget Carpet & Flooring
    Excellent service-we still had a few squeaks after the carpet was laid, and our sales person came out and actually took care of the problem personally. The laminate wood flooring in our bathroom is fabulous and holding strong despite lots of water on the floor daily! Phil was really easy to work with in regards to scheduling, the gentlemen laying the carpet are great and any final details are taken care of personally so we are really happy and will use them again when we need new basement carpet. I love that they work with Costco -Costco has exceptionally high standards in regards to service providers and keep costs super reasonable as well as you get money back in the form of a cash card-WOW!
    - Sarah W.
  • A
    Columbus Bath Design
    Went incredibly smoothly. They quickly and painlessly walked me through my options for choosing materials and styles and then arrived ahead of schedule to perform the work. Completed the job in two days.
    - Jonathan K.
  • A
    The Super
    Jeff "The Owner" from The Super is fantastic! I could not ask for a better quality contractor or person to ever have worked with! I have hired him multiple times since he first install a beautiful Back Deck on my first starter home over 8 years ago. At my latest home I hired Jeff to do flooring, paint, and all kinds of other odds and ends that as always turned out amazing! Jeff is so trustworthy and professional he actually has a key to my house that he holds onto for whenever I need something repaired! He is hands down the best contractor that I have ever had the experience of working with! I absolutely will not use anyone else!
    - Jason A.
  • A
    MyNewFloor.com
    Excellent. United Flooring was professional, courteous, knowledgeable, informative, and above all easy to deal with...from Wendy, to Carlo, and the installation team. The job took a day and half, very quick and the workmanship was top notch. I would highly recommend them for any flooring needs.
    - Chris C.
  • A
    1 GR Builders
    While we received other quotes from out installers, the project manager from 1 GR impressed us with how knowledgeable and thorough she was. She pointed out possible issues and needs that the other installers did not, and took the time to educate me on every step of the project, from what kind of wood would hold up best over time, to other materials we would need to complete the project. The installers were nice, professional and easy to work with. They moved all of our furniture and tore out three types of flooring (vinyl, carpet and bamboo) in record time. They were detailed and thorough and did an amazing job. I couldn't be happier with how they turned out!
    - Melissa M.
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