New roof, gutters, skylights
I can’t say enough good things about Ascent Roofing. Replacing a roof can be a daunting process for a homeowner and it was important to me to hire a company that would walk us through the process with open lines of communication. With Ascent Roofing, we got that and so much more. From the initial (very detailed) estimate, to the time spent talking to us, going up into the attic and onto the roof, I got the feeling that Steve was not going to start this job without a thorough knowledge of every square inch of our roof. When problem areas (leak into garage) were pointed out to him, he dropped everything to go up into the garage portion of our attic (twice) as well. Ironically, Ascent Roofing was the only company we got estimates from who physically went into the attic, let alone the garage portion of our attic. I find that amazing! After our deposit was paid, it was time to choose colors for shingles. I had a terrible time with this but Steve was there once again helping me through the process sending me several addresses of houses with the shingle colors that I was interested in seeing. After viewing several houses and it still not helping me, Steve was kind enough, at my request, to drop by a couple sample shingles of the colors I requested. This was such a huge help to me and I’m sure so inconvenient for him but he did it anyway. The customer service of this company is first rate!!! Once the shingle decision was finally made, it was less than 2 wks before we were scheduled. The morning work was to begin, our doorbell rang exactly when we were told to expect the crew. Everyone was very polite. About halfway through the day, when I was thinking to myself it’d be nice to have an update, my doorbell rang again. It was Steve giving me an update w/o me having to ask. Work was pretty much completed in one day with a return trip the following day for finishing touches. The yard, driveway and even out into the street was thoroughly cleaned up, making sure no nails were left behind. Steve’s attention to detail gave me peace of mind that such a big job was in very competent hands. After just a few conversations with Steve, and witnessing his work, I could tell immediately that this company truly does do business by their core values of God, family, dedication, loyalty, trust and hard work. It is so evident and so refreshing! A company like this is hard to come by these days. Thank you Ascent Roofing!
