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ANIMAL HOSPITAL OF POLARIS

in business since 2002

Business Overview

customer rated

38 customer reviews

16 years on Angie's List

Contact ANIMAL HOSPITAL OF POLARIS

Phone Number

(614) 888-4050

Address

8928 S OLD STATE RD
LEWIS CENTER, OH
43035

View larger map

About Us

Contact ANIMAL HOSPITAL OF POLARIS

Phone Number

(614) 888-4050

Address

8928 S OLD STATE RD
LEWIS CENTER, OH
43035

View larger map

Ratings and Reviews for ANIMAL HOSPITAL OF POLARIS

A

Review: Veterinarian Service
4 years ago

On this specific visit we had both of our shih tzus groomed by Lizzy. We also see Dr. Eaton for all of the dogs' healthcare needs (well and sick visits).

Both of our dogs are very nervous around strangers. Dr. Eaton, Rachel, Lizzy and the rest of the staff at the Animal Hospital of Polaris are patient and gentle with our dogs. I can rest easy when the dogs are in the care of the staff at AHOP, as I know they do everything they can to make them at ease. When I picked up the dogs after their grooming they were happy and excited to see me. They looked and smelled amazing and got a great report from Lizzy.
Services Performed
- Veterinarian
- Dog Grooming
D

Review: Veterinarian Service
4 years ago

Quoted for 3 spays and gastropexi

I dropped my 3 dogs off at their facility in the morning, and proceeded on my drive to Findlay, OH. I was almost 30 minutes into my drive when I got a phone call to inform me that they had misquoted the amounts for my 3 dogs' procedures. It was a mistake of $600. Per dog. They were asking me to authorize an amendment to our signed contract. I told them I would be right back. I picked up my dogs, and was lucky enough to find a MUCH better vet to care for them. There was a general lack of professionalism from the staff. I would never take my pets there again.
Services Performed
- Veterinarian
A

Review: Veterinarian Service
4 years ago

Took my dog in for medical issues related to her losing function of her legs and not being able to walk.

I have used AHOP for years for doggie daycare and medical services (regular and emergency) and will continue to do so. They care and take the time to actually examine your pet for problems and recommend the highest level of care - I'm not going to 'Bob's Discount Dog Care' here, but a professional medical facility for all pets. Prices are in-line with other high-level medical care (but yes you should have insurance for your pets to help get something back in the end!) but their service is far above the norm! My dog was severely injured and had to be sent for specialized testing elsewhere, then brought back to AHOP for treatment. She loves the people and doesn't mind going to the vet for care ever. That speaks more than anything else!!
Services Performed
- Veterinarian
A

Review: Veterinarian Service
5 years ago

Performed brief exam and blood test. Also performed Doggie Deluxe grooming on our Havanese

We have been taking our dog there for a number of years. Grooming services are excellent. Our dog loves the groomer. Pricing is reasonable.
Services Performed
- Veterinarian
A

Review: Veterinarian Service
5 years ago

Provided a kitty adoption, including spaying and declawing and health care for the kitty when she became sick.

Everyone at this animal hospital cares about your pet. I love this place! From my first email inquiring about a kitty they had listed for adoption, they have gone beyond the norm to provide wonderful service. They made sure my kitty was completely healthy before I took her home. When my kitten became sick, they responded quickly and thoroughly. On the day of adoption the vet came out to the waiting area to personally speak to me about e best way to take care of this little kitten. They have responded to each email /phone call with a caring attitude and professionalism. They truly care about the pet! The entire office! I highly recommend this animal hospital.
Services Performed
- Veterinarian
D

Review: Veterinarian Service
6 years ago

Animal Hospital of Polaris offered a LivingSocial voucher for a grooming for new clients for $30.00 a few months back. I briefly read over the fine print like I always do and saw a standard blurb of vaccination requirements and whatnot. Unbeknownst to me, in addition to all of the standard requirements, this facility requires the CIV, Canine Influenza Vaccine, for a simple grooming.

I was informed of all of the required vaccinations when I made my appointment, and the receptionist offered to contact my vet. I'm a responsible pet owner and I was sure that my beagle had everything that she could possibly have needed. Of course, the next day I receive a call back informing me about the CIV. This facility was more than willing to administer the vaccine and the required follow-up booster 2-weeks later for $43, but after talking to my vet and doing research online, this seems like a very unnecessary and potentially dangerous procedure for an older beagle. Animal Hospital of Polaris gave me no other option (like signing a waiver), so I canceled my appointment. Forcing this $43 rare vaccine requirement in addition to the upfront $30 deal, to me, is unconscionable when it is hidden in the fine print alongside the other standard normal vaccines. This is a very rare requirements for a simple grooming, and since this voucher was for "new customers only" it is clear the motive behind Animal Hospital of Polaris offering this grooming package on LivingSocial. It is a clear example of greed.
Services Performed
- Veterinarian
- Dog Grooming
F

Review: Veterinarian Service
6 years ago

Monitored my cat after he hit by a car. Put my cat to sleep after internal bleeding was discovered.

I cannot say enough to warn you away from this horrible vet's office! Dr. Eaton cares about nothing but money, but she is very smooth and experienced at lying so she will give the impression that she cares deeply about you pet's well-being. I took several pets to the practice from 2005-2007, and although I was always shocked at the cost, I went back because I liked all of the doctors EXCEPT Nicki Eaton. Then when my cat was hit by a car I had one of the most awful, heart-wrenching experiences of my life. My kitty spent the night at the MedVet, then went to Animal Hospital of Polaris for treatment. I told the doctors there that I didn't want him to suffer and please just keep him on pain meds but if any serious injury was found then please be merciful and put him down. Mind you this is a cat I had bottle-raised from a tiny orphan, so he was especially dear to me. Long story short: Dr. Eaton and he staff strung me along all day saying he was "fine", then discovered internal bleeding and wanted to charge me another $900 just to find the source of the bleeding, NOT to actually repair it, and I said, No, kitty has suffered enough, No surgery. My son and I came in to hold him while they put him down, but we were made to wait for 1 1/2 HOURS, holding my bleeding (from the mouth) cat, my young son hysterical, me sobbing, while I heard Dr. Eaton through the room walls casually chatting with clients... I went out and begged for someone to come in and put him to sleep soon THREE times, the third time I came out and Dr. Eaton was having a lengthy talk about dog food... The staff kept telling me she was "very busy" and that I would have to wait my turn. What?? An animal was suffering and two clients were in tears, and I had just spent $700 in their office in a single day and they couldn't squeeze us in any sooner than 90 minutes? When Dr. Eaton did finally come in she was curt and the procedure took less than ONE MINUTE. She looked at me and said "I'm sorry" and walked out. Then to top off this awful experience, they wouldn't let me take my cat's body home to bury (something about the chemical they use to put them down being toxic), OK, but they wanted to charge me another $150 just for his ashes!!! I have never been so furious and heart-broken at the same time in my life. I can't believe how they strung me along and let my cat suffer just to squeeze money out of me. This is unconscionable and this practice is a farce.
Services Performed
- Veterinarian
F

Review: Veterinarian Service
6 years ago

Took my dog in becuase he had 3 days in a row of vomiting. Explained that I was concerned he may have a bone stuck - his food was being regurgatated never even making it to his stomach. Called in the morning and had the appt in the evening (as I asked for). This was my first true visit to this vet - the prior visits had been for an initial follow up after our adoption of him from PAWS. Loved them at that visit - but there was also no cost associated with that visit. When I arrived to the appointment, explained to the vet assistant what was going on. The vet came in after about a 5 min wait and had an estimate already drawn up for me. Included xrays (estimated between 2 & 4 at $50 each), review of the xrays by the radiologist ($111), bloodwork (at least 3 or 4 different rounds were listed), and medication. She wanted to do everything right away. Mind you, my dog was acting normal, had normal stools, no temp, and had not yet vomited up his dinner. I asked if we could take it one step at a time and start with just an xray, to which she agreed but still pushed that I should consider the bloodwork. I stood my ground. What I wish now is that I would have stood my ground with 1 xray, not the 4 they ended up taking that all looked the same to me. The vet came back in after the xrays and showed me how they looked and that there was no blockage. She could see the food in his stomach and explained that I should bring him back the following morning to do more xrays on an empty stomach and have the bloodwork done at that time as well AND be ready to possibly send him off for an MRI based on what the xrays showed. That's when I asked if anything else could be going on that would be normal for a dog to just regurge his food - especially since at this point it had been 3 hours since dinner and his food had stayed down. She said yes it could be normal or a stomach bug, but I was concerned enough to bring him in so we should really consider having all of this done. I pushed back and said I'd like to wait and see how the following day went. She looked at me the whole time like how dare I not take better care of my animal - which really turned me off. I was given a script for nauseau medication and told that they had antiacid medication at the front desk for me. I did not take the anticacid and did not have the nauseau medication filled, and my bill was $385. Felt like they were looking out for their bottom line, not doing what was best for my dog. To want to jump the gun on doing 4 xrays and bloodword (still not sure WHY they wanted to do that), was really bad practice. My dog is back to normal and eating like he should. I have since spoken to a few friends who have all had similar experiences and have stopped using this vet. I'm supposed to be boarding my dog there in May and will be cancelling and finding a new vet who is not a price gauger trying to pay overhead for their new big building. (And in order to board, she requires a flu shot for the dogs - NO other vet in town that I've been able to look in to requires this close to $40 shot - on top of her about $40 appointment fee.) I even spoke to a friend of a friend of the owner told her that she caters to a higher income customer. I'm that customer and I will not be ripped off and help her pay her bills.

Not good - MONEY HOGS!
Services Performed
- Veterinarian
D

Review: Veterinarian Service
6 years ago

The $2,250 number above is what I spent at the practice over a year. Services included biopsy on a tumor (dog was awake), teeth cleaning, annual vaccines, medications.

I took my dog in during Fall of 2011 and was given a veterinarian who is currently not with the practice. She diagnosed cancer via an exam and biopsy. I really liked this initial veterinarian and felt like in November of 2011 she listened to my concerns, showed sympathy, cared about my dog's pain levels, and the medication plan she set up in consultation with an outside specialist was working well and explained to me. Then she left the practice a couple months later and I was reassigned to the owner of the practice. From that point on I felt like all they cared about at this practice was how much money they could get. My dog has been on two medications for a year and for one of these Animal Hospital of Polaris was charging me $70 for an 18 day supply when the cost for the same number of pills was $11at the Target pharmacy and $26 at the Medvet Cancer Center and the price discrepancy on the other medication was even greater. When I discovered this after about six months, I asked them to start writing prescriptions so I could fill them elsewhere. She grudgingly wrote the prescriptions but (1) reduced the number of pills on the prescription and stopped putting any refills so I had to come in and get a new paper copy about every 2 weeks; (2) started requiring that I bring the dog in for exams every couple prescriptions - I viewed this as just to get money for the office visit because some of these visits they didn't even bother to put the dog on the table and do an exam and the exams; (3) every time I called and specified very clearly that I wanted a paper written prescription to fill elsewhere, I would come in and the front desk would tell me they had the actual medication waiting for me to buy at the desk but had "misunderstood" my request for a written prescription and I'd have to make a second trip back in several hours to pick up the paper copy or I could buy the medicine from them right then (at 10 times the cost). At one point the veterinarian reduced my dogs pain medication by 1/4, without telling me,so I just found out when I went to get a refill that I couldn't refill the prescription. When I called about this, she never spoke to me, just had her assistant keep relaying messages, and told me she wanted to change to a far more expensive medication that was for veterinarian use only and could not be bought at the much less expensive human pharmacy. When I read the directions on this medication it warned about bleeding, an issue my dog had. Again, the vet did not come to the phone to discuss my concerns but simply had the receptionist tell me she wanted this medication used and had never had problems with the blood thinning side-effects. My dog was in noticeable pain on the reduced medications and I had to make an appointment with the outside cancer specialist who confirmed my dog should have been taking the original medication at the doses I was giving (and not be taking the new medication) and who sold me 400 pills to supplement, as needed, the fact Animal Hospital of Polaris was being difficult about writing the full prescription of the medication that had been working to control pain. Even the process of leaving the practice was annoying. I called and asked for a copy of my vet records. They said they would be ready at a certain date/time. Then when I went to get them I was told I needed to sign a form stating my reason for leaving and I'd have to actually come back again the next day to get the records.
Services Performed
- Veterinarian
F

Review: Veterinarian Service
7 years ago

Took my sick dog in for treatment.

I stopped in at 7:30 AM, during business hours, with my sick dog. They told me there was no vet there yet and wouldn’t be there until 8 or 830. They couldn’t tell me a time when my dog could be seen. I called the owner and asked for her to call me back. Instead of her calling me back, she had her manager call me, which I did not necessarily appreciate. He was very nice, but could do nothing to solve the problem. The manager informed me that they do not have a vet in during certain times in the morning. I would never use this company again and would not recommend them to anyone. I had seen several ads that did not mention anything about not having a vet in the morning hours. I ended up having to leave with my sick dog and found another vet that I was very pleased with.
Services Performed
- Veterinarian

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ANIMAL HOSPITAL OF POLARIS

Business Overview

About Us

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

Review: Veterinarian Service

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