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Skylight Installation reviews in Lebanon

  • B
    Integrity 1st Roofing
    There were some good things and some bad things.   I wrote some notes at the time of work and then waited over a year to see how the roof performed before writing this review.
    Work Duration:  The duration of the work was not as promised.  It was supposed to be a 1 to 1.5 day max job.  The roofing installation itself took 2 full days not including the misc. touch up return visits.  The gutter installation was another day or so of work a few days after the roof completed.  Perhaps the representative was speaking to just the duration of the roofing work since gutter work was sub-contracted out but that was not the impression that I had at the time.
    Valley Construction: 
    When I spoke with Dan a few weeks before the job was to start I expressed my preference for an open valley with the metal flashing down each.  On the day of the install during the tear off of I asked Dan again about having new valley material on hand.  Once the shingles started going on I discovered, after 1 or 2 valleys were already done, that they were using a closed valley system.  I decided at the time to not stop the work since the roof was already partially done and any delays would likely result in the job bleeding over further into the weekend and possibly not even be completed before it was due to rain on Sunday.  My wife likes the way it looks with the closed valleys so it's not a huge issue but it's not what was agreed upon.
    Resolution:  When confronted with this issue the installer immediately conceded the point that the valley construction was an error and offered to re-do the valleys.  Since we though they looked OK and the method met the warranty needs we left them as is to avoid any knock on issues involved with tearing off and patching in new valleys.  The installer also knocked of the cost of the added roof decking material required for the job which reduced the cost by a few $100.  I was satisfied with this.
     
    Worker Language/Disrespect:  I may not be a native Spanish speaker but I know enough to know when I'm being insulted.  On two occasions while I was walking around the house to inspect the status of the project I heard "Cabron" and "P******" spoken while I was present.  I can't say it was directed at me for certain since they were not speaking directly to me at the time but I'd say it's a fair bet the pejoratives where meant for me.  Frankly I don't care what your workers think of me as long as they do quality work  but at least have the common sense not to insult your customer when he's within earshot.
    Resolution:  I brought it up with the installer and he said he talk to them.  Who knows if he actually did or if it did any good.  I wasn?t looking to get anybody fired so this was about all I expected to get.
     
    Damage Caused By Work:  Per the pre-construction evaluation instructions we moved everything of value that could be moved away from the house to prevent damage.  However, I can't move my heat pump.  I did cover it with a piece of plywood though but that doesn't appear to have been enough.  Something heavy with asphalt on it, maybe a bundle of shingles, fell from the roof and landed on my heat pump.  The plywood I put in place protected it to some extent but the blow lefty a tarry scuff on the body of the unit and broke off the logo.  It also appears to have struck the coolant lines going to and from the house.  They appear to be intact but the force fractures the siding around the hole where tubes inter the house and broke loose all the weather sealing around that penetration.  The same object or another object also hit the furnace vent adjacent to the heat pump and over the window well.  the siding was cracked around one of the vents and the sealant around both was pulled loose.
    Resolution:  I pointed this damage out to the installer.  The damage appeared to be largely cosmetic, except for the cracked siding, and the heat pump appear to still work.  However, I was concerned the damage might be subtle, a slow leak maybe, resulting in a problem manifesting weeks or months later.  I requested only written assurance that if a problem did develop that
    they?d cover the cost since I?d met my end of the bargain in trying to protect the heat pump.  The installer went one better an had an HVAC person come out and check the system right away.  It was given a clean bill of health, sealing around the lines was re-done and a year later everything appears to be still working fine.  This was a more than acceptable outcome.
     
    Leak:  The following spring we had a minor leak around one of the skylights.  We called the installer in to evaluate they applied a temporary fix but denied the leak around the skylight was the result of their work because they skylights were not replaced.  The problem is I remember the skylights coming apart at least partially when they did the flashing and snow/ice guard around them but I don?t have proof so there?s not much I can do about it.  The temporary fix has held fine and hopefully will continue to do so until we get around to replacing the skylights.
    Resolution:  None except the temporary fix which they did not charge us for.  If I could find the photos of the skylight
    from before the work to show that the state of them had changed I might make an issue of it but I can?t find them so that?s about it.
     
    Miscellaneous:  There were numerous small issues like a missing piece of drip edge or on a short section or less than perfect cleanup but nothing major.
    Resolution:  The installer was pretty good about sending someone out to address the 5-10 misc. minor things I noticed about the work in some areas.  I was satisfied with this.
    - heather L.
  • A
    Robert McQueen's Roofing
    McQueen and his entire team were a pleasure to work with. Once the weather cooperated they were on it and finished in a day and a half. All the old material was hauled off leaving nothing but a beautiful new roof.  
    - Marc W.
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Skylight Installers in Lebanon

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