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Gutter Repair reviews in Lebanon

  • A
    BZ Aluminum
    We were extremely happy with the work BZ Aluminum performed on our home. The workers were professional, nice and kept things tidy as they worked. It's hard to find high quality work at a reasonable price these days and would hire these guys again in a minute!
    - Debbie H.
  • A
    Dusty Boot Home Improvement
    Very well -- I had been told by another contractor the gutter segments at the point of repair couldn't be replaced and would need entirely new gutters around the house. Jeff Tucker was able to repair what I had. He was responsive, courteous, and did good work (as near as I can tell -- I'm not a contractor).
    - DIANA T.
  • A
    Go To Guys Exteriors
    We originally hired Go To Guys Exteriors for new siding, gutters and roof repairs. We met with Mark for the estimate and review of the project, pricing, materials, colors, etc. He was extremely knowledgeable and helpful. He was very straightforward and did not use any high pressure sales tactics or gimmicks we had experienced with several other contractors. Several days later Richard (the company owner) came by with Mark to confirm project details. At this point I should say that our house is very old, a little odd and has had many renovations throughout the years. One portion of our roof is flat over an addition that was joined to the existing structure then to a patio enclosure that was installed some time later. Needless to say, over the years and with each change and renovation the roof as well as the exterior of the house was a bit of a patchwork. After thoroughly examining the roof and consulting with a flat roofing expert Richard told us that the roof could be repaired but considering the age of the roof over the main structure of the house and the already existing patchwork between it and the additions a total re-roofing would be something we should consider. After weighing the cost of repairing the roof versus totally replacing the roof and joining everything together at the same time we decided to replace the roof and we are very happy we did. The ���leak��� we were originally concerned about involved our fireplace chimney not being properly flashed and that exterior wall and supports were rotted and needed to be replaced. So not only does the new roof look amazing we are confident that the job was done totally and correctly this time. Richard and Mark were both very ���hands-on��� this project and truly concerned that the installation crews were meeting their very high standards. There are not enough words to convey just how thrilled we are with the work done on our home by Go To Guys Exteriors. From the quality of the materials and workmanship to the professionalism and hard work of the installation crews, not to mention the knowledge, honesty and true concern of Richard and Mark from start to finish of this project we could not be happier. The transformation is truly amazing. A month after the project if we are outside working we still have people stopping to say how great the house looks!
    - Debbie W.
  • A
    EMA Construction
    The owner, Eddie, was great. He went over the time for which I had pre-paid through Angie's List, saying he'd rather do the job well. He was honest about the condition of my roof. He took pictures to show me the repairs. Whenever I need any additional work, I will be contacting EMA Construction.
    - Elle N.
  • A
    Fusion Roofing & Restoration
    Drew, Kevin and Dave were all great to work with. Drew answered all questions and looked at options to solve my roof and gutter needs. Dave while working onsite was willing to answer questions and explain work completed. Porch roof and box gutters look great now with new sealant. Rubber roof looks good and should prevent any future leaks on our low slope and flat roof.
    - John S.
  • B
    Integrity 1st Roofing
    There were some good things and some bad things.   I wrote some notes at the time of work and then waited over a year to see how the roof performed before writing this review.
    Work Duration:  The duration of the work was not as promised.  It was supposed to be a 1 to 1.5 day max job.  The roofing installation itself took 2 full days not including the misc. touch up return visits.  The gutter installation was another day or so of work a few days after the roof completed.  Perhaps the representative was speaking to just the duration of the roofing work since gutter work was sub-contracted out but that was not the impression that I had at the time.
    Valley Construction: 
    When I spoke with Dan a few weeks before the job was to start I expressed my preference for an open valley with the metal flashing down each.  On the day of the install during the tear off of I asked Dan again about having new valley material on hand.  Once the shingles started going on I discovered, after 1 or 2 valleys were already done, that they were using a closed valley system.  I decided at the time to not stop the work since the roof was already partially done and any delays would likely result in the job bleeding over further into the weekend and possibly not even be completed before it was due to rain on Sunday.  My wife likes the way it looks with the closed valleys so it's not a huge issue but it's not what was agreed upon.
    Resolution:  When confronted with this issue the installer immediately conceded the point that the valley construction was an error and offered to re-do the valleys.  Since we though they looked OK and the method met the warranty needs we left them as is to avoid any knock on issues involved with tearing off and patching in new valleys.  The installer also knocked of the cost of the added roof decking material required for the job which reduced the cost by a few $100.  I was satisfied with this.
     
    Worker Language/Disrespect:  I may not be a native Spanish speaker but I know enough to know when I'm being insulted.  On two occasions while I was walking around the house to inspect the status of the project I heard "Cabron" and "P******" spoken while I was present.  I can't say it was directed at me for certain since they were not speaking directly to me at the time but I'd say it's a fair bet the pejoratives where meant for me.  Frankly I don't care what your workers think of me as long as they do quality work  but at least have the common sense not to insult your customer when he's within earshot.
    Resolution:  I brought it up with the installer and he said he talk to them.  Who knows if he actually did or if it did any good.  I wasn?t looking to get anybody fired so this was about all I expected to get.
     
    Damage Caused By Work:  Per the pre-construction evaluation instructions we moved everything of value that could be moved away from the house to prevent damage.  However, I can't move my heat pump.  I did cover it with a piece of plywood though but that doesn't appear to have been enough.  Something heavy with asphalt on it, maybe a bundle of shingles, fell from the roof and landed on my heat pump.  The plywood I put in place protected it to some extent but the blow lefty a tarry scuff on the body of the unit and broke off the logo.  It also appears to have struck the coolant lines going to and from the house.  They appear to be intact but the force fractures the siding around the hole where tubes inter the house and broke loose all the weather sealing around that penetration.  The same object or another object also hit the furnace vent adjacent to the heat pump and over the window well.  the siding was cracked around one of the vents and the sealant around both was pulled loose.
    Resolution:  I pointed this damage out to the installer.  The damage appeared to be largely cosmetic, except for the cracked siding, and the heat pump appear to still work.  However, I was concerned the damage might be subtle, a slow leak maybe, resulting in a problem manifesting weeks or months later.  I requested only written assurance that if a problem did develop that
    they?d cover the cost since I?d met my end of the bargain in trying to protect the heat pump.  The installer went one better an had an HVAC person come out and check the system right away.  It was given a clean bill of health, sealing around the lines was re-done and a year later everything appears to be still working fine.  This was a more than acceptable outcome.
     
    Leak:  The following spring we had a minor leak around one of the skylights.  We called the installer in to evaluate they applied a temporary fix but denied the leak around the skylight was the result of their work because they skylights were not replaced.  The problem is I remember the skylights coming apart at least partially when they did the flashing and snow/ice guard around them but I don?t have proof so there?s not much I can do about it.  The temporary fix has held fine and hopefully will continue to do so until we get around to replacing the skylights.
    Resolution:  None except the temporary fix which they did not charge us for.  If I could find the photos of the skylight
    from before the work to show that the state of them had changed I might make an issue of it but I can?t find them so that?s about it.
     
    Miscellaneous:  There were numerous small issues like a missing piece of drip edge or on a short section or less than perfect cleanup but nothing major.
    Resolution:  The installer was pretty good about sending someone out to address the 5-10 misc. minor things I noticed about the work in some areas.  I was satisfied with this.
    - heather L.
  • A
    Bone Dry Roofing & Masonry - Cincinnati
    This company is very responsive and specific about the work they will do.  They were specific about when and how they do the work. They work clean and quick. Very trustworthy. The job looks great.
    - KENNETH K.
  • F
    The GutterShutter Co
    Wife and I met with the salesman on a Saturday in August. The descriptions in  other reviews of the sales process were followed faithfully with this  guy. He first did the alleged comparison list of prices charged by  competing firms for the same type of job (up to almost 10 grand). Then  he trotted out his initial price, subtracted 20% as a "same day"  incentive, took off another discount for some other alleged reason, and  the initial $8000ish bid became right around $5000. My wife was totally  sold on the product even though I had serious misgivings about their  super high pressure sales process, and the salesman was making an offer good only that day, so we signed. The reason given by the Gutter Shutter salesman for demanding a same day first visit commitment is that they  save money by not sending the salesman out a second time to take the  order.

    I didn't like the high sales pressure and decided to cancel.

    The following Monday, I drove to Gutter Shutter's office and canceled the contract. All in-home sales carry a blanket 3 business day right of cancellation as a matter of business law.

    At Gutter Shutter the sales manager offered to drop the price to about $4000 to "earn my business", explaining that it was "their cost", if I made a positive decision by the following Wednesday. I said even though it sounded better, I still needed to check with and get proposals from one or two other contractors, so that time frame still won't work for me.

    She also said that their position is that some Angie's List reviewers are confusing Gutter Shutter with other businesses and are posting Gutter Shutter specific reviews that are really about competitors.

    (Just to be clear, I drove to Gutter Shutter at Kemper Springs in Forest Park to cancel the contract, and their logo includes a cartoon beaver. Clear enough for you Gutter Shutter? )

    She then said that because I would not commit to a decision by the following Wednesday, two days later, this "at cost" price was off the table and that she was revoking the same day discount, and gave me a price of approximately $5600 that was their "good for one year" price. In other words she was making it appear as a punishment or penalty that I was not agreeing quickly to their price.

    Too much drama and BS from Gutter Shutter.  I said "whatever" to her in response to this "horrible" news. And she was very icy toward me when I left.

    From start to finish, dealing with Gutter Shutter was one continuous adversarial game. The sales pressure they use and the tactics they use to pressure the customer make a fast decision are over the top, almost ridiculous.

    Also, we had a superb seamless leaf guard protected 6" system installed by our favorite contractor for $3100, with a drip edge installed that was not mentioned by Gutter Shutter during the sales call. It has performed masterfully through multiple heavy rains. This is a bit more than 1/2 the "penalty" one year lock in price that Gutter Shutter quoted.

    Update: we signed up for the in-home appointment at Trader's World. An  incentive to take the appointment is $50 in gift cards no matter whether you purchase. We didn't see this gift card as of January 29th. I called G.S. on that day and spoke with "Kyle" who explained that these things happen sometimes but that in general all gift cards are sent promptly. I received a check from "Queen City Gutter Systems" the following Monday.
    - DONALD W.
  • A
    DeVore Roofing
    Devore roofing replaced my slate roof and installed gutter guards late last year.  Good price, did a great job and it looks fantastic.
    The other day I noticed a slate on the back roof had broken and slid down into the gutter. I got up there and shoved it back into place and noticed it fractured exactly where you'd expect, along the nail hole line.  Called Devore roofing and they said they would schedule a repair.  Sure enough, a couple of day later, a gentleman in a red Devore truck stacked with ladders shows up and says he's here to do the repair.  Inside of a half hour he installed a new slate with new copper nails, new copper strip and sealing.  He told me what happened, how he fixed it and if there any other issues to just call.  Dan gave me a call about an hour later to see if everything was to my liking (and it was!).
    This is excellent customer service after the sale and installation and is the mark of an excellent vendor.
    Thanks Dan.
    Jeff Blazey
    - David B.
  • A
    Cincinnati Gutter & Roof Protection

    They did a great job.  I called and they came out to give a quote within a few days.  They gave me a written estimate with everything on it and explained it.  We were not sure whether or not I had a gutter apron under the shingles with the old gutters, so they gave separate and very reasonable quote for that if I needed it once the job started (Note:  they brought the gutter apron material to the job just in case, but I ended up having it installed, so there was not extra charge.  But I really appreciated that they were prepared to install it if needed.).

    I called a few days later with some clarification questions which they promptly called back and answered.  The questions were what type of hangers they used (they use the ones hidden on inside of gutter, not the nail/screw ones you see - which is what my old gutters were and I did not think they looked nice), the type of aluminum (Alcoa, .032 gauge which was on quote, seemless), and time-frame they could install.  I had several other quotes but felt most comfortable with them.  They scheduled the appointment for the next week.

    They called before they arrived and said if there were any questions to call.  When the installers arrived they let me know they were there before they began.  They cleaned up afterwards.  Gutters look great.  I would definitely use again.


    - P E M.
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