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General Contracting reviews in Lebanon

  • A
    Dusty Boot Home Improvement
    Very well -- I had been told by another contractor the gutter segments at the point of repair couldn't be replaced and would need entirely new gutters around the house. Jeff Tucker was able to repair what I had. He was responsive, courteous, and did good work (as near as I can tell -- I'm not a contractor).
    - DIANA T.
  • F
    Zimax Inc.
    I made an appointment for Zimax to come out and give me a bid to finish my basement. I also submitted our initial plans to maximize the time spent. I had an appointment window 8~8:30am. This was my day off and I had other plans for the remainder of the day. The employee didn't show up on time, nor call to indicate he would be late. When I reached out to the office later in the morning (after 9am), I was finally contacted back with an excuse/apology and he indicated he would be there in 15~20 minutes. He indicated there was an issue with water in the basement and he had to take care of that first. I was under the impression it was his personal basement and gave him the okay to still come out as I understand how that can go. An hour later he still wasn't there. I received a text that it would be later in the morning at about 11am. Again, I was more than patient because I understand what it's like to have these types of issues. He still didn't show up by 11am as indicated in the text. He then asked if he could come later in the day and I let him know he could come after 2pm but to call first to be sure I would be home as I had an appointment that could not be rescheduled. At this point, I was just trying to not reschedule to another day as it would not be possible. At 4:30, I called the office again and let them know that I still haven't heard from the estimator. She apologized, explained it was due to another customer's issue with water in the basement and said she would have him reach out again. He called and said he could be out at 6pm. He never showed. No one from the company ever followed up at that point. This is not how I would expect a company to behave that has such a high rating in both Angie's list and Home Advisors. 1. They should have called before they were going to be late. 2. They should have been up front about the actual issues at hand and not imply they were on their way when they were clearly not. 3. I should not have had to call them more than once. 4. The company should have followed up with me once I reached out the final time after 7:30pm to let them know he never showed. Bottom line: Considering the issue they were experiencing, I should have been contacted first thing in the morning and offered the option of rescheduling.
    - Lorraine W.
  • B
    Integrity 1st Roofing
    There were some good things and some bad things.   I wrote some notes at the time of work and then waited over a year to see how the roof performed before writing this review.
    Work Duration:  The duration of the work was not as promised.  It was supposed to be a 1 to 1.5 day max job.  The roofing installation itself took 2 full days not including the misc. touch up return visits.  The gutter installation was another day or so of work a few days after the roof completed.  Perhaps the representative was speaking to just the duration of the roofing work since gutter work was sub-contracted out but that was not the impression that I had at the time.
    Valley Construction: 
    When I spoke with Dan a few weeks before the job was to start I expressed my preference for an open valley with the metal flashing down each.  On the day of the install during the tear off of I asked Dan again about having new valley material on hand.  Once the shingles started going on I discovered, after 1 or 2 valleys were already done, that they were using a closed valley system.  I decided at the time to not stop the work since the roof was already partially done and any delays would likely result in the job bleeding over further into the weekend and possibly not even be completed before it was due to rain on Sunday.  My wife likes the way it looks with the closed valleys so it's not a huge issue but it's not what was agreed upon.
    Resolution:  When confronted with this issue the installer immediately conceded the point that the valley construction was an error and offered to re-do the valleys.  Since we though they looked OK and the method met the warranty needs we left them as is to avoid any knock on issues involved with tearing off and patching in new valleys.  The installer also knocked of the cost of the added roof decking material required for the job which reduced the cost by a few $100.  I was satisfied with this.
     
    Worker Language/Disrespect:  I may not be a native Spanish speaker but I know enough to know when I'm being insulted.  On two occasions while I was walking around the house to inspect the status of the project I heard "Cabron" and "P******" spoken while I was present.  I can't say it was directed at me for certain since they were not speaking directly to me at the time but I'd say it's a fair bet the pejoratives where meant for me.  Frankly I don't care what your workers think of me as long as they do quality work  but at least have the common sense not to insult your customer when he's within earshot.
    Resolution:  I brought it up with the installer and he said he talk to them.  Who knows if he actually did or if it did any good.  I wasn?t looking to get anybody fired so this was about all I expected to get.
     
    Damage Caused By Work:  Per the pre-construction evaluation instructions we moved everything of value that could be moved away from the house to prevent damage.  However, I can't move my heat pump.  I did cover it with a piece of plywood though but that doesn't appear to have been enough.  Something heavy with asphalt on it, maybe a bundle of shingles, fell from the roof and landed on my heat pump.  The plywood I put in place protected it to some extent but the blow lefty a tarry scuff on the body of the unit and broke off the logo.  It also appears to have struck the coolant lines going to and from the house.  They appear to be intact but the force fractures the siding around the hole where tubes inter the house and broke loose all the weather sealing around that penetration.  The same object or another object also hit the furnace vent adjacent to the heat pump and over the window well.  the siding was cracked around one of the vents and the sealant around both was pulled loose.
    Resolution:  I pointed this damage out to the installer.  The damage appeared to be largely cosmetic, except for the cracked siding, and the heat pump appear to still work.  However, I was concerned the damage might be subtle, a slow leak maybe, resulting in a problem manifesting weeks or months later.  I requested only written assurance that if a problem did develop that
    they?d cover the cost since I?d met my end of the bargain in trying to protect the heat pump.  The installer went one better an had an HVAC person come out and check the system right away.  It was given a clean bill of health, sealing around the lines was re-done and a year later everything appears to be still working fine.  This was a more than acceptable outcome.
     
    Leak:  The following spring we had a minor leak around one of the skylights.  We called the installer in to evaluate they applied a temporary fix but denied the leak around the skylight was the result of their work because they skylights were not replaced.  The problem is I remember the skylights coming apart at least partially when they did the flashing and snow/ice guard around them but I don?t have proof so there?s not much I can do about it.  The temporary fix has held fine and hopefully will continue to do so until we get around to replacing the skylights.
    Resolution:  None except the temporary fix which they did not charge us for.  If I could find the photos of the skylight
    from before the work to show that the state of them had changed I might make an issue of it but I can?t find them so that?s about it.
     
    Miscellaneous:  There were numerous small issues like a missing piece of drip edge or on a short section or less than perfect cleanup but nothing major.
    Resolution:  The installer was pretty good about sending someone out to address the 5-10 misc. minor things I noticed about the work in some areas.  I was satisfied with this.
    - heather L.
  • A
    Building Character LLC
    The deck in the house we purchased this year was not well built and was bowing with the boards pulling the screws out. Jared cam over and we gave him general parameters for the deck we wanted built and stipulated that we wanted the composite material instead of wood.
    Jared came back with a design and computer image of the deck he proposed showing how it would look in our back yard. His quote was definitely much lower than we received from other contractors.
    Once the work started it took a day to tear down the old deck and haul away the pieces and dig the holes for the footings of the new deck. The inspector came the next day and they poured the concrete.  They spent the next four days building the new deck and they worked until the daylight was gone before quitting.  
     We asked for bench seats and flower boxes and Jared and his crew built those from scratch and they look fantastic. Jared also changed the plank/board layout that made the deck look symmetrical and very stylish. At the end, Jared also pulled out a board that he said had a scratch and replaced it.  My wife and I could hardly see the scratch when we looked for it.
    After the build, Jared and his crew cleaned up all the scrap pieces, washed down the deck and they also re-seeded the areas around the deck that were trampled during the build.
    The new deck is beautiful and beyond our initial expectations.  We also appreciate the effort in cleaning up and making the yard look as it did before the build.
    - Warren K.
  • A
    Dusty Boot Home Improvement
    In spite of a scheduling problem, that I created, they were very polite and understanding.  The job went well and I'm very satisfied with all the work.  I will certainly use them again very soon.
    - Ronald T.
  • A
    Deck & Fence Renewal Systems
    The project went very well.  I was very impressed with Brian, the carpenter.  His work looks great, he was very neat on the job and he had good ideas along the way.  I was so pleased with their quality and service that  I'm having them come back to do some painting and a deck sealing job.
    - Jill B.
  • A
    J & M Custom Construction Inc
    Our floor company had removed the existing original carpeted floor in our master bath to discover damaged subfloor surrounding the toilet area which needed replaced before they could complete the new tile floor. Because of our past experiences with J & M, we called James who was able to squeeze us in the next working day.  After James and an assistant gutted and replaced the damaged area of subfloor, James didn't feel comfortable billing us for the eventual amount of work so I told him to think about it and email us a bill.

    Well he thought about it and said if we didn't mind dropping off a battery charger they'd forgotten to their nearby office, we'd be all square - no bill!  Ordinarily, you'd be able to push me over with a feather after such a turn of events but after having James complete 2 previous quality  building projects for us and getting to know him and his people, we weren't totally surprised.  A 'quality' contractor doesn't always translate to quality 'people' but in the case of J & M, it does.
    We've got at least 2 more home projects planned for the not-too-distant future (which James knows about) and there's no one else we'd consider calling for either advice or estimates.
    - Stan K.
  • A
    Quality Counts Painting
    They came early and there was six of them.  They went right to it and finished by 5 that afternoon.  They did everything and more Dennis said they would do !  Dennis knows his business and pointed out a couple of things that I did not notice.   Extremely Happy with the job He will be back at my house for the next job !
    - Sylvia B.
  • B
    Classy Craftsmen
    My interaction with them was OK. The original time of the appointment couldn't be capped. There was something going on personally with the person I was interfacing with, so he couldn't make it out. They just kind of kept lingering and getting delayed. I didn't think the communication was as good as it could have been.
    - THERESA H.
  • F
    THE ACANTHUS GROUP LLC
    I scheduled a week in advance to meet with this company regarding major renovation of two historic structures. The appointment was for 10:00 this morning. After calling them at 10:30 they said they had  marked it down for the following day. There was no call to confirm and not alot of energy to make it right, just the sense that they wanted to blow it off. What a waste of my time.
    - Terry B.
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General Contractors in Lebanon

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