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Basement & Foundation reviews in Lebanon

  • F
    Zimax Inc.
    I made an appointment for Zimax to come out and give me a bid to finish my basement. I also submitted our initial plans to maximize the time spent. I had an appointment window 8~8:30am. This was my day off and I had other plans for the remainder of the day. The employee didn't show up on time, nor call to indicate he would be late. When I reached out to the office later in the morning (after 9am), I was finally contacted back with an excuse/apology and he indicated he would be there in 15~20 minutes. He indicated there was an issue with water in the basement and he had to take care of that first. I was under the impression it was his personal basement and gave him the okay to still come out as I understand how that can go. An hour later he still wasn't there. I received a text that it would be later in the morning at about 11am. Again, I was more than patient because I understand what it's like to have these types of issues. He still didn't show up by 11am as indicated in the text. He then asked if he could come later in the day and I let him know he could come after 2pm but to call first to be sure I would be home as I had an appointment that could not be rescheduled. At this point, I was just trying to not reschedule to another day as it would not be possible. At 4:30, I called the office again and let them know that I still haven't heard from the estimator. She apologized, explained it was due to another customer's issue with water in the basement and said she would have him reach out again. He called and said he could be out at 6pm. He never showed. No one from the company ever followed up at that point. This is not how I would expect a company to behave that has such a high rating in both Angie's list and Home Advisors. 1. They should have called before they were going to be late. 2. They should have been up front about the actual issues at hand and not imply they were on their way when they were clearly not. 3. I should not have had to call them more than once. 4. The company should have followed up with me once I reached out the final time after 7:30pm to let them know he never showed. Bottom line: Considering the issue they were experiencing, I should have been contacted first thing in the morning and offered the option of rescheduling.
    - Lorraine W.
  • A
    AquaProof Inc
    went well - Aqua Proof's guy showed up in a timely fashion and took out the old pump and put a new pump in - we also had a quote done for crack in our basement - not proceeding with that work at this time
    - SCOTT J.
  • A

    We were having a lot of rain and our basement was flooding because of a malfunctioning sump pump.  I called Pete the Plumber since they had done some work for us a couple of weeks earlier and we were very happy with the job they did.  But the lady who answered their phone wasn't very concerned about my problem.  She said the earliest they could get to me was the afternoon of the next day, by which time the basement would have been completely flooded. 

    When I insisted I needed help right away, she told me to call another plumber.  I called Laux Plumbing and he came right out.  He quickly stopped the water gushing into our basement and replaced the sump pump.

    I have some more (non-emergency) plumbing work I need to have done.  I was planning to schedule Pete the Plumber to do it because of the excellent work they did earlier. NOW who do you think I'll call?

    - Michael C.
  • B
    Everdry Waterproofing of Cincinnati
    The service was decent.  The workers were friendly.  They are honest.  They covered up the ac condensing unit in plastic and left for the day and the condenser stopped working.  They did the same to my refrigerator as well.  They were here on time.
    - Lorraine W.
  • A
    We had another company come out three times to try and fix the clog. They  were unsuccessful and wanted another $4000 to fix a problem that we had already paid $800 for. We contacted Davison and they diagnosed the problem correctly. It was not a pipe separation but it was a clog. They cleared the clog and also put in a second riser so it would be easier to get to in the future for less than $500. I would definitely recommend them.
    - Lori D.
  • A
    Dusty Boot Home Improvement
    Jeff was prompt and had all the equipment he needed to complete the tasks. The tasks I had mentioned to him through messaging were different than when he arrived because I wasn't able to get some supplies before he came. Jeff was flexible and worked with me. He installed a recessed light in a closet, he hung 2 mirrors over the double vanity, he put a final coat of drywall in the closet, he put the trim on two recessed lights already installed, he added studs across the ceiling and finished that project up for us in the kitchen area. Jeff was here all day, he was very polite, he was very knowledgeable and very professional.
    - Tracey S.
  • A
    AquaProof Inc
    We called AuqaProof out to our house in June due to yard drainage issues and basement flooding.  We submitted an online request for a quote and we got a return call back within 24 hours.  Had James out for an estimate within the next week.  Work was completed by the end of June.
    We were initially only interested in adding trench drainage on our one side of our yard.  We live along a gradual incline so all the water up the hill will run down into and thru our yard with heavy rains.  Water was pooling along our deck area.  And heavy rain flow had started to flow along our foundation and leaked water in through a window in the basement.  Felt very confident talking with James that he and his company had experience and knew what they were doing.  Ended up with trench drainage on both sides of our deck and along property areas where the water was pooling.  They buried the drain line down to the sewer drain in the corner of our backyard property.  They also tied in our existing gutter drains to this drain line to the sewer.  Also redid and added a gutter drain that was missing on the one side of our roof.
    It has only been a month, but I can notice a huge difference in our yard after a heavy rain.  I am very happy with the work they did.  The team that did the work was very professional and friendly, and made sure to do everything correctly and how we wanted it.  I would definitely recommend them for water drainage work.
    - Jessica B.
  • A
    AA Moore Basement Finishing & Remodeling
    The job was on schedule from start to finish. We cannot say enough about Brad and his crew plus the folks that he contracted some of the work too.  Everyone that was here on the job were awesome. I would trust each and everyone of them with my worldly possessions. I must say that having as many as six men on the job at any one time using our bathroom, I could not believe how clean they left it.  We had three building inspections done during the two month period and all of them went great. We just can't say enough about AA Moore LLC, except that we highly recommend them.
    - Teri R.
  • A
    AA Moore Basement Finishing & Remodeling
    Brad responded and came out right away to take measurements and provide estimate.  He returned estimate within a couple days.  After phone negotiation, we agreed on a price and he began work the next week.  
    He subcontracted the plumbing, egress window, and drywall.  They worked with Brad on several projects in the past and were as professional as Brad and his team.   
    He and his team of 3 did the bulk of the work. They were professional and courteous throughout the whole process.
    During the time he worked on our house, we had a couple other things come up.  He ended up fixing our upstairs shower and ran cables for the tv in our living room too! 
    We installed carpet the week after he left.  As a result a few doors had to be trimmed so they opened/closed properly.  He was out within a few days to fix them no questions asked.
    We would definitely use Brad again.  We cannot say enough about Brad and his team!  

    - TYLER W.
  • A
    Stealth Foundation
    One of the problems for me was that the entire back of house foundation would need to be treated.  That is, there would be beams placed every so many feet across the back.  At the time I was about ready to put my house on the market.  If all the back was just cinder blocks I would have gone ahead and had the work done.  It was going to cost me more for the panel wall or possibly drywall to be put back up to make that room return to be "finished".  More than the cost to me was that I would not be able to show the house in a state of reconstruction. 
    I called and explained the situation and said I was planning to declair the potential problem to realtor and would provide all the literature and contact information I had.  I will also provided info as to why I would recommend solution that Stealth Foundation research I had done.
    I have nothing but positive impressions with this company.

    - Marilyn L.
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Foundation & Basement Contractors in Lebanon

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