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Pressure Washing reviews in Lancaster

  • A
    Just Basements
    I told Rob Adams that money was tight and gave him a budget to work with before we went through the house. As we went through the house, he helped me to understand where to put my money and why to put it there, how to make the place enticing for renters and how to do things that would last using inexpensive materials.  He is a bigger tight-wad than I am....which is tough.  We decided to do some things more using more moderately priced materials (carpeting & kitchen floor vinyl) and some things upscale (countertops in kitchen, stainless appliances and upgraded cabinetry in the bath.)  
    Just Basements got the job done on time (no thanks to the Lancaster Code Enforcement folks) and actually slightly BELOW budget.  I didn't recognize the place when he was done.  The small house (about 700 SQF) went from what I could only describe as a hopelessly outdated and somewhat trashed house to a very livable, nicely appointed and comfortable home for a couple. 
    I have high standards and have not rented for decades but I WOULD LIVE THERE, which is saying a lot.  Rob has vision...he can see opportunities and hazards that I could not, so his creativity was much appreciated. The work was amazing and Rob was a joy to work with.  A more honest, hardworking, straight-talking and devoted contractor would be hard to find.  Thank you Just made my day and my year!
    - scott s.
  • C
    Integrity Painting LLC

    I accepted Integrity Painting's initial bid in July; the jobs were done on intermittent days during the months of October and November 2014.   I recently noticed the new paint on the basement concrete floor was peeling and could be scraped off by a fingernail. Owner Dale Jagger came today to determine the cause and to provide a bid to apply another coat of paint to the basement floor as there were several 'rough' areas showing through the new paint as well. The original contract called for two coats of paint.  As the garage concrete floor required three coats before its imperfections were covered and being a novice in painting, I innocently enough asked him if a second coat to have been applied according to contract may have possibly been overlooked; a logical QUESTION in my opinion due to the peeling paint which the cement garage floor does not now exhibit.  He said no, two coats were applied, he bought five gallons of paint, none were left over; the peeling was because of a 'smooth' area underneath the paint on the concrete ... okay, fine.....  plausible explanation.   To my complete surprise Mr. Jagger then became defensive and argumentative subjecting me to a verbal scolding tirade accusing me of questioning his ethics. It was a QUESTION, Mr. Jagger, NOT AN ACCUSATION, which I tried over and over to explain however I became uncomfortable being alone in my own home listening to an ongoing accusatory verbiage in response to my QUESTION.  He then walked off the job leaving the premises and the peeling paint.   In addition, I was accused of asking for 'extras' not specified on our contract evidently by requesting a wooden mailbox post be painted and a few protruding nails on the deck be pounded down during crew downtime while they were waiting for paint to dry. 

    It is quite surprising to me that a business owner would treat a customer in this manner.  Another issue came about the time of the power washing of the house and deck which I assumed, although not specified either way in the contract, that the company would supply the water as in my experience is the norm.   When his crew arrived without a water tank; I explained to Mr. Jagger over the phone when the crew leader called him regarding my concern, that this rural area has low producing water wells which are not capable of sustained hours-long water production (including my well).  Mr. Jagger was argumentative stating the homeowner supplies the water. To avoid further acrimony and having waited three months for the scheduling of this job to begin, I reluctantly allowed the use of my water while all the time anxiously watching the well water pressure gauge which eventually dropped to 'zero' midway through power washing the deck. The well, having been 'taxed to the max' thus stopped producing leaving the house without water for hours thereafter amidst a concern that the underground well pump may have burned out in the process.  Fortunately it had not however I was very upset at being pressured and allowing it to influence my better judgment. Afterwards, the crew leader apologized to me and stated that 'he (Mr. Jagger) knows he was wrong.'  Mr. Jagger thereafter did haul in the water necessary to complete the power washing at no additional charge.  One member of his crew who painted my basement was loud and profane which was audible throughout the upstairs part of the house the entire time he was here. 

    I admit to being a perfectionist (which I always explain ahead of time to companies with whom I intend to do business giving them the opportunity to 'opt out') and hired an "A" rated company from Angie's List assuming it would meet my expectations. I did not want to write this review and had previously decided not to do so knowing I could not honestly give Integrity Painting an 'excellent' rating because of the issues mentioned however the latest episode today changed my mind. Don't expect warranty work from this company because any concerns will likely be your or your floor's fault.  I will say the work by Jeremy and Gene was well done. 

    REVIEW UPDATE 04/01/2015

    There are several inaccuracies in Integrity Painting's response to my initial review of 01/07/2015.

    1.  POWER WASHING   Contrary to Mr. Jagger's allegations, somewhat confusing. i.e., "For that project the homeowner told me when I did the Bid that he did not want me to use his water (sic) and he realize (sic) that it would cost more."  "When my crew arrived they were told that they could not use her water (sic).."  ??    In my experience with power washing, the company supplies the water.  Who would supply the water was never discussed verbally or in writing prior to the arrival of the crew sans water tank.  The crew leader called Mr. Jagger and I explained to him the low production capacity of my water well, NOT that I expected or inferred he "should know" that the wells in this area cannot do sustained water production nor did I ever NOT agree to "pay extra."  In fact, Mr. Jagger did add the cost of trucking the water to my bill however after my water supply was depleted before the job was even half way finished which caused the loss of water to our home for several hours until the well recovered, removed the additional charges on his own initiative. As stated previously he was so argumentative during our phone conversation that I agreed to furnish the water to avoid further acrimony (see previous review).  The crew returned several days later with a water tank; it also ran out of water before the job was finished so another water trip was made to finish the job and several more hours of power washing due to the grime accumulation on the wood deck.

    2,  GARAGE FLOOR    Mr. Jagger who admitted to having little experience in painting concrete conferred with his paint supplier to determine how to deal with the abrasions his grinder caused in several areas of the concrete floor resulting in a sporadic glossy/dull finish after it was painted.  ONE coat per bid.  The floor looked terrible and Mr.Jagger agreed that it did.    Surely it was not my fault that he misquoted the number of coats of paint in his bid not did I never agree not to pay for TWO and THREE "extra coats." 

    3.   BASEMENT FLOOR   Contrary to Mr. Jagger's assertion that he told me the basement floor "...would require grinding the floor to break the surface so the paint would stick..."  at the time he looked at the peeling paint (now larger than "...the size of a silver dollar...'' as the peeling spreads whenever a socked foot walks on it) is inaccurate.  If grinding the floor was a prerequisite before painting, why was this not included or discussed prior to the original bid? It was not but he did make it clear how much the grinder cost him to rent.   Instead he began to measure the basement floor in order to prepare a bid for another coat of paint!  He also did not offer " stand behind that..."  (lifted paint) at any time.  I did not repetitively ask him if a second coat had been applied as he suggested.  Two of the paint crew were not the same ones who painted the house, garage and deck and the work was noticeably not of the same quality so my question was legitimate.  And, yes I again felt intimidated apparently not having asked a question in an acceptable tone or manner to Mr. Jagger who raised his voice, said he did not want to do any more work and walked out.  He also seemed to take offense to my mentioning that I had saved a long time to be able to afford the $10,000.00 cost of this work and my disappointment in the basement floor. 

    4.   GOOD WILL  At the time Mr. Jagger appraised the house exterior last July 2014 prior to his bid, I pointed out to him a single piece of siding which was protruding outwardly from the garage side of the house and asked if this could be secured back in place when that area was painted.  He said if it could be done, it would be, which it was.  If, as he stated, "That simple project alone saved her several hundred dollars..." (?)  the cost should have been on the bid since he was aware of it beforehand. Or added to the final bill.   I did not ask for this as an "extra" or "courtesy" to the job and Mr. Jagger's suggestion of "drawing the line" due to being overgenerous I assume is applicable to peeling paint repair.   Referring several of the items he mentioned as being in the "good will" category:  Outside light fixtures (4) were removed prior to painting the house and reinstalled as stipulated in the bid.  The cleaning of one of them was done by me, not the crew.  Two pairs of window shutters were removed prior to painting and reinstalled also as stipulated in the bid.  These were not "good will items"  and were part of the contract of which I have a copy.  The other "extras" were done during the crew's downtime waiting for paint to dry and as previously noted much appreciated.   The deck reinforcement of a few popup nails was also discussed with Mr. Jagger at the time of his initial appraisal which he agreed could be done. 

    I have updated my initial review today 04/01/2015, the date it was noticed the paint is now peeling in several areas on the outside concrete porches and garage apron.  A local paint supplier provided instructions and materials as to how to repair the peeling paint in the basement myself and will again be contacted as to remedying this most recent development. I, as well, do not wish to contract any additional work from this company. 

    - Judy J.
  • D
    Master Blaster Power Washing & Painting Co
    I originally called for a free estimate on August 28th. I was told that they would try to get someone out there that day or the following and that they would leave the quote in the mailbox. Six days later, when I realized I still hadn't seen anything, I called them again (September 3rd). He said he would have to call his estimator and then get back with me. I still hadn't heard anything as of today (September 8th) so I called again in the morning. Now, the gentlemen said he would have the owner call me.  Received quote today (9/9) postmarked (9/6).  Still would have been nice to get a call back updating me on the status.
    - Damon N.
  • A
    Creative Touch Painting & Decorating LLC
    It was by far the best experience I have ever had with a painting contractor. They were very prompt on coming out and giving me an estimate. I had 3 other quotes and their price was right in line with the others. They came on the day they said they was to arrive to start the job and they finished the job a day sooner then I was told. They did an excellent job of cleaning up at the end of each day and all their staff was very friendly. They was very concerned about floor and furniture protection which was big concern of mine. They used a lock box to enter our house and I felt very comfortable with that. Once you meet Stu and Sue you can tell that they are trustworthy. I think they have been married for about 25-30 years and they are a great team!!
    - Rob A.
  • A
    20/20 View LLC
    - Art & Cynthia P.
  • C
    20/20 View LLC
    They were 3 hours late what was quoted on the phone/contract ($ 448) they said the roof was larger and it would be $ 100 more. They were here, I agreed. They did do an excellent job.
    - Linda S.
  • A
    Mike Riley
    - David B.
  • A
    Pride Power Wash & Painting
    - Johnathan S.
  • A
    D J Power Wash & Painting
    They were very good. They were friendly. They came as expected. The work was good. They're A on everything.
    - Diana P.
  • A
    Window Genie of Columbus East
    - Linda W.
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Pressure Washers in Lancaster

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