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Fence Company reviews in Lancaster

  • F
    Ace Fence & Deck LLC
    Called and requested somebody to come out and give a quote for my neighbor and I. Had the appointment set for 2 weeks. The installer called less than 20 minutes before our scheduled time of 1:00pm and cancelled, claimed to be snowed in. Seriously unprofessional. If you need to cancel call first thing in the morning, don't have 2 separate families waiting around for you all day for you to ultimately call and cancel a few minutes before hand.
    - reagan m.
  • A
    The Fence Guy
    Called Keith and made an appointment to get an estimate to tear down an old fence and replace it with a new one. We discussed the types of fencing available. Keith is very honest - he will not hesitate to tell the customer if he thinks a brand, kind of fence, etc. is good quality or not. I decided to go with a vinyl fence and was quoted a very reasonable price. It took longer than anticipated to replace the fence due to weather but Keith always called to give me the new timeline. There was a couple of problems when the new fence was installed - fence wasn't enclosing the complete area I wanted and the lock on the gate was incomplete. I left Keith a message and he called within the hour. I explained the situation and was told it would be fixed the next day. Next day the fence was moved and lock complete. Very satisfied with the work (fence is beautiful) and appreciate Keith's honesty. He always returned messages and was always professional. In addition, he will fix or repair the fence if needed in the future.
    - Sherry S.
  • A
    fence connections
    It was very important to repair the fence to its previous strength as we have dogs and were concerned about any of them getting out. Jeff was the lowest bid on the job and was the most professional from the first time we met him. He took care not to damage any existing flowers and shrubs that we planted at the side that was most heavily damaged. He did a great job and I couldn't ask more concerning the quality of his work. I would definitely recommend him to anyone needing a new fence or repair.
    - Linda D.
  • F
    The Fence Guy
    Not well. Not at all. I was surprised at the rough cut quality of the cedar, and was told they don't make it like they used to, but that wasn't the real troubling issue. I made it clear to Keith that because of the length of the yard (about 100 X 40ft) ) I expected a sturdy foundation of poles so not to lean- as I installed the previous fence with poles set at about 2.5 ft and I was not wanting to invest in a fence that wasn't going to remain straight for a while. My fears came true. I didn't expect to have to 'babysit' the installers, but when I came home and saw them sawing off 4X4 posts from the top of the fence, I guessed they hadn't installed the fence posts deep enough. Keith complained that my yard was too gravelly- that he never saw anything like it. Really? I explained that we had not used cement 20 years earlier to set our posts, but tamped in gravel and dirt (old farm method) to support the posts-which worked great for many many years. He had pulled out the posts so he knew. I suggested he offset the posts from the original holes. no can't do that.. (why?) If there was a problem then why not let me know, instead of going ahead with a shoddy installation. When the cement failed to set up and the posts leaned, he dug out and added more cement, and replaced some warped 4X4's. When I complained of the whole fence leaning and warping- he blamed the wood. He replaced the back drive through gates and admitted he should have used 6x6's in the first place. The walk through gate in front is unusable unless you fight with it. A couple times the gate just fell completely off- my young grandson had just walked through it- and could have been hurt. Nails used were not galvanized and are rusting. Seriously, my old fence was better than this one. - Keith's attitude was not one I appreciated at all. He did not take responsibility and replace it even when admitting it was done incorrectly. He tried to get us (my son and I) to take it apart and take it back to Menards to get the warranty... I wanted him to do it- argued back and forth- He would not responsibly work with me or give ANY refund, and acted as if I was annoying. I have printed conversations from Facebook messaging to prove his admitting fault. I sent him professional letter of requesting refund, and did all I could do short of take him to court. I can not write the words here that expresses my disgust with the whole deal, and I have to look at it every day. I would not recommend this fence company. No way.
    - Teresa S.
  • A
    Ace Fence & Deck LLC
    Overall everything went quite well. The owner came out to provide the estimate within a few days of of the original request. When he came back to give us the estimate and discuss it turned out that he had been a classmate of my wife's. Generally a very nice, seemingly hard working individual. He also lives near some close friends of ours, and I give marks for people who know there neighbors, as he obviously does. He stated the work would be completed in about four weeks, which was fine with us and told us they would call before they came out. It was maybe a week and half and we received a call stating they would begin on Monday. This is where we had a little hiccup, on Monday I received a call stating that the intaller would not be able to come out, due to weather and a doctors appointment. Weather was bad and sometime people get sick, I'm ok with either issue causing a delay. It just seemed a little flakey to use both. I had no problem with the delay and they were very apologetic, and it seemed like they felt bad and were throwing extra excuses to make it seem more palatable. Again, if someone gets sick, that does not reflect negatively on you as a company. Just say it happened, apologize and move on. I was fine with it, you should be ok too. The very next day the crew was at the house ready to go. They spent the day and much of the next installing the fence. It looks great, is far stronger than we expected, and they made a small change with no questions asked. So they did a great job. The fence looks great, the wife is happy and all is almost completely well with the world. There was two tiny issues with installation. One was our fault, one was theirs. Our fault: our dog chewed their extension cord which was left at the house for the evening. Our dog chews everything, a major complaint of mine, and this was his fault not theirs. So I bought them a new extension cord, which they did not ask for. They said a new end would have been fine. Nope, our fault, you get new equipment. But the fact that they didn't ask for new means a lot given it was not their fault. Their issue was that they left a little bit of a mess on my neighbors property. I don't mind cleaning up my yard, or my neighbors for that matter, but I would have liked them to be a little more careful with his yard. Now I say that knowing conditions were less than ideal, lots of snow, cold, frozen ground. Basically, the conditions were terrible, and this is a small thing. So things to note, a couple of really small issues, surrounded by GREAT work. Note the all A rating, I'm not kidding here and I don't give them lightly, just check my other reviews. Would I hire again, yes! This was a great company to work with.
    - Patrick W.
  • A
    Ace Fence & Deck LLC
    They made a nice, fancy-looking fence as a railing for me on the front and back steps.  For my back, I needed something to hang on to.  I was worried that my neighborhood association would not like plain, simple railings.  I wanted something that would improve the character and look of the house in the front.  I wanted a colonial style fencing that could be used as a railing.  It goes up the steps and looks very colonial and matches the house very well.  In the back, they made a little porch with railings and steps.  Both the front and the back look very attractive, and I feel that it added a lot to the house.  Then, on the cement going out of the patio on to the concrete, they added another railing that was decorative and beautiful, too.  There was obviously a lot of labor involved.  They came in, started, and finished quickly and the end result was great! I’ve gotten a lot of compliments from neighbors since then.
    - JOANN D.
  • F
    Ace Fence & Deck LLC
    I contacted this company to come and give me an estimate on my fence due to storm damage.  I was told that someone would be out the next morning to look at the damage, they said if it was too small of a job, they would not be willing to do it...that they would phone me and let me know.  The company NEVER sent anyone out, and DID NOT HAVE THE COURTESY TO CALL.  So unless you have a large job for them, they don't want your business.  I have ABSOLUTELY NO INTEREST IN USING THIS KIND OF COMPANY, AND WOULD RECOMMEND OTHERS NOT TO USE THEM EITHER.



    This company's response that my number was disconnected!!! I have had my SAME  phone number for about 12 years and it has NEVER once been disconnected!!!  I do not trust this company and they are either flat out lying or are sloppy and have since had my fence repaired elsewhere, thank you.   Maryellen Rowe 10/3/12
    - Maryellen R.
  • C
    fence connections
    The work was good. But getting him to work is hard. Was told it would take 3 days. It took a week. Would give a time he would be there to work but not show. Had problems with fence and he didn't want to honer warranty. Work is still not done. Will never use again.
    - brian d.
  • A
    Fence Pro
    Gary came out to do estimate promptly and started work after utilities had marked lines on property.

    I was not at home when work was completed, however, it was completed just when they said it would be. The fence really exceeded our expectations and we are very happy with it.
    - PAMELA D.
  • A
    Ace Fence & Deck LLC
    I placed a call into Ace for an estimate. Within a couple of days Rob (owner) was out to give me an estimate and show me the choices of product that they install. Rob was very friendly, courteous and professional. Was not at all pushy and allowed me the complete choice of what I wanted. I actually only received one other estimate from a company who also installed the same brand of product (Polyvinyl), which is a very sturdy line of fencing. Since I had decided that I wanted this brand installed, I didn?t go any further with estimates. The other company gave us a lower estimate than the Ace (though they had not been on site, they had only went by specs and I believe, satellite photos). Ace came down very close to that price and offered, in addition, a 24 month same as cash option. They started on our fence in about 2 weeks after we signed the contract (they told us it would be 2-3 weeks). Since we have a swimming pool, Rob did all the work with the city in securing the proper approvals according to city codes. He even negotiated with the city, in that they are in the process of changing the city code to bring it closer to the Ohio Revised Code. It was quite the relief that he did all that leg-work. After the tear down of the existing fence they installed a temporary fence around the pool, in doing so (though utilities had been marked) they severed an unmarked landscape lighting line. After contacting Rob, (there was concern that other pool lines were struck) he was out within hours in the down pouring rain to inspect ? all went well! All work was completed within a 4 day time period (dodging rain). Workers were all very friendly and easy to work with answering any questions that we had ? they did a very neat job leaving no messes for us to deal with ? Fence looks fantastic!
    - David D.
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Fence Companies in Lancaster

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