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Auto Service reviews in Lancaster

  • D
    Kumler Collision Automotive
    I had my car in to replace a broken side mirror. While waiting for the work to be done, I asked if they sold car batteries. Answer: Yes. So I gave my car brand, model & year and asked if they had a battery in stock for this car. Answer: Yes. It was installed. Three months later during cold weather the car wouldn't start. When the AAA service man took one look under the hood he showed me the battery Kumlers had installed. It was 13" too short for the battery pan, was a model made for a warmer climate & was on the shelf long enough to have lost much of it's charge. The AAA service man replaced it with a new battery that was the correct size, climate range. I inspected his work & the battery fit the space allotted for it. I called Kumlers gave them the information provided by AAA. They told me to bring the battery back and they would refund part of the cost of the battery but not the installation cost. Unfortunately, the service man had taken the battery with him for recycling so I had no battery to return. Since then, two neighbors who had used Kumlers had similar poor service. One was the removal & replacement of a rusted section of their car. The cost was high but the car in otherwise good shape. Rust reappeared after 1 year. On the recommendation of an acquaintance they took it to a one-man body repair shop where it was repaired for a significantly lower price. The rust has not returned after 6 years.
    - Julia R.
  • A
    Bob-Boyd Chrysler Jeep Dodge
    It’s just the experience and thoughtful quality auto care and auto body work. They do excellent auto detailing and I bought the car from them and it is probably the best car buying experience I've ever had. The salesman was the nicest no pressure salesman.  Nothing like “what are we gonna to get you in to see this car today” nothing like that. The biggest push he did was “what you think”.  I said give me a deal and he came back and said what do you think and I just said we’ll buy it. It was the smoothest transactions and calm so that’s why we like them.   I had body work done on the car and their maintenance area the same, no push. They are very personable, knowledgeable and quality. My wife had a little dent on the back of her car and the neighbor did it and didn’t’ want to take it into the insurance company and they said go get three quotes and I’ll pay for the middle one. I went to one and it was low, I went to another and it was expensive and I went to Bob-Boyd, the guy came out and there was a little tiny rubber about half-inch wide, a little rubber strip that went down the side of the roof line down to the trunk area and he went out there and took a pencil and went underneath that rubber passage piece that sealed the two areas and he ran all the way up and he goes “oh good, we can just bend this up and paint under it and drop it down when we spray the panel. I said you are the only one who has done that, everybody else was gonna tape it off and paint up to it. He looked at me and smiled and said that’s the way you should do it.  I was like that’s why you get the job.  So its little things like that keep you into somebody really know your business and that is what they’ve shown every step of the way. They are always looking out for the customer and if there is a little problem they don’t go “forget it or he can live with it.”
    - STAN D.
  • A
    needed new tires on my 2011 Silverado so I stopped by to get an estimate. They had the specific tire that I wanted in stock, and were cheaper than some of the other  places around town. I was in and out in about 45 minutes and the truck now drives like new. I've purchased several sets of tires from Huddles over the years and found them to be competitive with the chains around town and usually receive better, more personalized service.
    - Robert S.
  • D
    RW Detailing LLC
    As far as the detailing, I would not have him back. Its jut that I had to wait a whole month before I could get him to come out. He's not real professional. He did detail but I thought it would include waxing the vehicle and he didn't. He just wasn't as thorough as I would have liked. He responded within a couple of days but he didn't have any openings till the end of the month which surprised me.
    - Lanid H.
  • A
    Took car car in for a long term oil leak, they managed to fix the problem at a fair price. While fixing the oil leak they had to take the transmission apart which subsequently started to leak. After they were advised of this they they repaired that leak also at no extra charge. The men running this garage are very honest, capable and professional. I would definitely recommend them.
    - jay h.
  • A
    RW Detailing LLC
    It was great.  The provider made immediate contact with me and we schedule the detail.  It was raining the day he was to come to my place of business so we rescheduled.  Rashad texted me the day of the detail to let me know what time he would meet me and was prompt. 
    It was very convenient for him to come to my place of business and allowed me flexibility in my day.  He did a very professional job and I am very happy with his service and will use him again.
    - Johnathan S.
  • A
    They do an excellent job and they are very professional about everything. Usually they've done everything right. They bring up my records and know exactly what I'm talking about, he knows exactly what he does to my car and I'm pretty impressed with him.
    - Steven W.
  • A
    Hestons Auto
    He does excellent work. He has been in the business for 40 years. He is very knowledgeable and he is very polite, he has got a clean shop. He works there and his wife does the books and runs the computers. He has got a nice building and for me it's just location. I can walk and leave the car over there.
    - Steven W.
  • A
    Taylor Team of Dealerships
    They were actually beyond helpful. They were very customer service oriented. I did have an issue. My hood squirters were not working and I did not notice it until a couple of months later because I wasn’t using them. When I contacted them, they told me to bring it back and that they will look at it immediately. They did. They found the issue and fixed it right then. They did an excellent job. With regard to quality, they did a really good job.
    - James S.
  • A
    Sammy's Mobile Clean LLC
    They have cleaned cars for me in the past and have always done a good job.  This time was no different.  They completed the work sooner than expected and the car was well detailed.  The only issue I have is in the small details.  Really cleaning the places you normally don't see.  For a great detail I would expect this to be done.  But they do a good job, it is worth the money you pay, and they are all kind and curtious.
    - Patrick W.
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Auto Services in Lancaster

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