Window Universe

A 301 Reviews

Founded 2003 • Angie's List since August 2012

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Licensing

No License Required for Trade
Bonded
Insured
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Hours

Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
10:00 AM - 4:00 PM

Company Contact

17411 Detroit Ave

Lakewood, OH 44107

Description

Window Universe has become the leading window and door company in town. We are 100% locally owned and operated. Due to our size we can offer big company pricing and warranties along with the care that a local company provides. It's the best of both worlds. We offer full service energy efficient replacements from very economical vinyl windows to complete full frame historic wood windows and everything in between. Give us a call to see what so many other Angie's List members have been raving about. This is the reason you signed up for Angie's List....

Verified Reviews

301 Total Reviews
Reviews by Rating
A Rated
292
B Rated
9
C Rated
0
D Rated
0
F Rated
0
Read reviews by category
window replacement (285)door installation (67)glass block (5)
Showing 1-10 of 301 reviews
A

RATED

01/08/2021

We had looked for years to find windows that had exactly the right look for our small Tudor-style home. They had windows that came very close to what we needed, then Andy and the whole group at W.U. spared no effort (at no additional cost) in finding ways to customize the windows and installation to create the perfect outcome. The only additional costs incurred were from the company that had to be...

DESCRIPTION OF WORK
Needed to have all windows replaced in 90-year-old house.

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/30/2020

A

RATED

11/26/2020

They replaced 10 windows on the first floor in the back of our house in Rocky River. We choose them mostly for their excellent warranty. We researched this company on BBB and others and found very good info. Interacted with salesman, show room in Lakewood, and installation crew, all were professional and helpful. We also got quotes form others including Renewal by Anderson whose price was more tha...

DESCRIPTION OF WORK
Replacement Windows

CATEGORY replacement windows

COST $5,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/25/2020

SERVICE PROVIDER RESPONSE

Thank you for your review. We're happy to hear everything went well with your install. Having a strong warranty and clear & fair prices have always been important to us.
A

RATED

11/22/2020

I recently had 2 windows replaced in my home by Window Universe. Even with the pandemic the windows were ready and installed within the estimated time frame I was given when contracted the work. The stallers wore masks at all times and social distanced when in the house. They did not leave anything a mess. The windows look nice and work well--no drafts noted at this time. I would order from this c...

DESCRIPTION OF WORK
Replaced 2 drafty windows

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/19/2020

SERVICE PROVIDER RESPONSE

Hi, Thank you for your review. It's definitely been important to us to keep up with the safety guidelines while making sure your install goes well.
A

RATED

11/10/2020

After receiving 3 previous quotes I found WU on Angie's List. Their quote was the most reasonable for name brand Marvin windows. They were installed a couple of weeks ago and we couldn't be more pleased. The company was easy to deal with, no sales pressure, and the install team was prompt and efficient. If you sign with them be prepared to wait some weeks though - they seem to be very busy!

DESCRIPTION OF WORK
5 windows replaced plus a bay window installed

CATEGORY doors

COST $9,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/14/2020

SERVICE PROVIDER RESPONSE

Thank you for your review, It's definitely important to us to be easy to work with. We're happy to hear everything went smoothly.
A

RATED

11/08/2020

Workers were very professional left no mess and windows are beautiful!.

DESCRIPTION OF WORK
15 windows replaced

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/04/2020

SERVICE PROVIDER RESPONSE

Thanks for your review, we're glad to hear that the windows look great and we'll pass the compliments on to our installers.
A

RATED

05/17/2020

It is so easy buying windows from them. All the prices are set and listed on the quote. There is no pressure to buy up and no confusing sales or promotions. The windows are made by OKRA which has an excellent reputation for solid windows. You will get weekly updates on the status of your project. I want to expressly shout out to my installers, Erik and Marc who did an excellent job. All twelve win...

DESCRIPTION OF WORK
Replace 12 windows

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/14/2020

SERVICE PROVIDER RESPONSE

Thank you, We're glad you recognized that we make sure to keep our estimates clearly priced and no-pressure. It's definitely important to us to seperate ourselves that way, along with the quality OKNA windows, and installation. We'll surely be passing the compliments on to our installers as well.
A

RATED

01/17/2020

As always, Chad did a great job with the presentation and options and they were delivered and installed when promised.The Provia doors are incredibly well built and sturdy and a beautiful addition to our home. I'm sure they will last a very long time. (We were fortunate to have a very mild two days in January!) Installation was very quick, efficient and really well done. The french doors gave them...

DESCRIPTION OF WORK
Front door and sidelites replacement, french door replacement

CATEGORY doors

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/14/2020

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed] for your review and for choosing us again to work on your home. We love being able to do great work for repeat customers. We hope you enjoy the new Provia doors!.
A

RATED

01/14/2020

Excellent all around - from sales to installation! They were professional, nice, did great quality work, and cleaned up after themselves. Even one of the co-owners came out to help since one of the guys was sick because they didn't want to cancel. We were impressed! Will use this lovely local company again for our door/window needs! This is our first time using them, and were relieved it turned ou...

DESCRIPTION OF WORK
New custom back entry door and storm door, and very large (5 ft by 2 ft?) glider window.

CATEGORY replacement windows,doors

COST $3,100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/08/2020

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], Thank you for choosing us to work on your home. We're happy to hear that your experience went well and look forward to hearing from you for future projects.
A

RATED

10/28/2019

Fantastic! Couldn't be more pleased.

DESCRIPTION OF WORK
Replace 4 sliding glass windows

CATEGORY replacement windows

COST $4,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/28/2019

A

RATED

10/22/2019

Window Universe was very professional. I was quoted the cost of replacement windows and the quote was just that...a confirmed quote. I was not given the runaround of discounts and within 15 minutes..another discount followed by a lengthy waste of my time with made up phone calls to “the boss”. The Window Universe crew arrived on time and were very cautious while working in my home....being aware o...

DESCRIPTION OF WORK
I had 5 windows installed

CATEGORY replacement windows

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/22/2019

Services Offered

Full replacement of windows and exterior doors. Energy efficient vinyl, wood, & fiberglass windows, and steel, wood & fiberglass doors.

Services Not Offered

Window and door parts and/or repair. Installation only of windows and doors that are already purchased.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
American Express, Discover, MasterCard, Visa, Financing Available, Check
Emergency Service
No
Warranties
Yes