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Internet Provider reviews in Lakewood

  • B

    The price is the issue. Whether or not I use them again in the future depends on which options are available. Right now I have not found any other option I have wanted to switch to. They could have more competitive pricing. I think they started alerting me when my current deal is expiring so I don't get hit with a bigger bill and then call all ticked off.

    - Beth T.
  • C
    I love the product and the people. But they tell you one thing and do something else. I met a group pf people and everybody told me that when they called up ATT & U-VERSE about changing the service, they talk about 10 to 15 minutes and ensure that the price is going to drop and then the next month there is no change in the bill or it would be more than what was earlier.
    - ELIZABETH B.
  • D
    Despite paying incredibly high rates for a monthly bundle, we have repeated trouble with our uverse TV service. The signal goes out many more times than our former cable provider. We love the service when it is working, and we always get good service from the company when we call it in. They come promptly; they fix things each time. They are always pleasant and professional. They don't charge us. But the service always goes out again. ... If the technology were just dependable, it would be great. But the technology simply does not work consistently. We never ever had trouble with our old cable connection from Cox. .... By the way, the internet and the phone work fine.
    - ROBERT& KATHLEEN S.
  • A
    The installer showed up right on time and was very helpful and friendly.  I was still in the process of moving in and had boxes laying all over, but he simply worked around them and was very polite.  I had my own modem and router instead of buying one from COX, and he set both of them up with no problems.
    The internet itself is as fast as advertised and is very responsive.  No problems or concerns so far.  I do wish the price was a little cheaper, but who doesn't want that these days!


    - Kevin R.
  • C
    The high speed Internet repair service is very spotty. Sometimes it is very good and sometimes it is just terrible. They use a very large group of sub-contractors for the service, and I understand that it is easier to run the business that way. However I do not think that they are doing a very good job of checking out the sub-contractors. Sometimes the sub-contractors are great and sometimes I know more than they do. I have had a lot of issues with the service. It goes down about once every two months. And I have to call and get someone to come out and fix it, and it typically takes me two service visits to get it fixed. The first service doesn't usually get it fixed, but the second set of contractors who come out always know what they are doing and get it fixed. However they are good about sending me out service contractors when I call them. However it would be nice to talk with a person the first time that I call, rather than a computer. If it worked more consistently I think that the price would be great. They are pretty punctual when they come out to do the work, because if they aren't out in two hours after the call then they give out a twenty dollar credit. I have had some sub-contractors who have been respectful and pleasant to work with, and others who have been quite the opposite.
    - ROBERT D.
  • A
    unknown
    - RUDY J J.
  • A
    After installation they promptly worked out a few kinks in the television reception and we have had no problem since.
    - george d.
  • B
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    - GARY A.
  • A
    Very polite and knowledgable and a female installer!
    - Patricia R.
  • A
    THEY ARE DEPENDABLE. I HAVE ALWAYS GOTTEN THE SERVICE WHEN I'VE DIALED IT UP. IT IS RELIABLE. THE PEOPLE ARE VERY PROFESSIONAL AND ACCOMMODATING AND SEEM TO REALLY WANT MY SERVICE.
    - Penny C.
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Internet Service Providers in Lakewood

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