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Insurance Agent reviews in Kettering

  • A
    This company is by far one of the best insurance agencies around Louisville and the surrounding states. From John Dickinson, Kristen Bellamy, and to all the staff, they are professional, respectful, helpful, and caring. My son, recently had a roof claim and they "walked" along side him to initiate the paperwork, to working with the adjuster, to helping select a contractor. Great folks to work with and work for you. I highly recommend them if you are in need of home and auto insurance.
    - ROGER B.
  • F
    As an insurance "agent", this company did little but get me to sign off on an insurance agreement and relayed everything else through the underwriter. I'm actually not sure what services they provided to me. The few times I've reached out to them regarding billing information (e.g. "How to make my payment") they were only as helpful as taking my credit card over the phone. The bills I received came directly from my underwriter so it was confusing as to whom I was paying and for what.
    I received quite a few threats about terminating my policy while doing business with this insurer -- only to find out that they were throwing in hidden fees like a $5 mailing fee that (this was their agent's words) my agent must have misinformed me about. In their defense, I was going to be late on a payment (I couldn't figure out who/how to pay) but the way they go about collecting money from someone with $3,000/year in policies is extremely unprofessional and pushy. Never once did they simply pick up the phone and call -- they just let the underwriter send me threatening mail.
    Later on, I decided to shop around and I received better quotes from underwriters directly.
    In the end, I decided to switch insurance companies. The man I spoke with was very unprofessional, short, demanding, and I would never do business with this company again. I believe his name was Ryan but it was difficult to pick up when he answered the phone.
    - Kurtis M.
  • A

    We were with Ohio Mutual and that company decided to no longer offer coverage in our area, so NR&K looked at some other companies and found coverage with Erie Insurance Company, which is an excellent company and has been for years. NR&K sent us some questionnaires to complete that included asking us whether or not we drove to work and the average miles we drive each year. We both retired within the last several years, so our average mileage is reduced, which may have contributed to the reduced cost of our insurance.

    We work primarily with Lori Mergler, who has been with the company for several years. She is thorough, professional, friendly. I've never had to ask Lori twice for anything.

    I became familiar with NR&K when I worked, as we used them for the company's insurance and we have used them for our family insurance for years. They look for the best deals with reputable, well-rated insurance companies.

    - Sandra W.
  • A
    I just email her the basics and she takes charge and does it all. Response time is usually same day be the connection email or phone.  Her staff does followup calls annually to make sure your needs are being met. You will be pleased.
    - Stan D.
  • A
    I am very happy with the service I get, I can always call or email and get things handled immediately. I was rear ended last year, and although it was handled through the at-fault driver's insurance, I notified Carr and they let me know I'd be covered if something fell through; there was no run around or avoiding. Another time my insurance card was ruined due to an unfortunate mud puddle, and I was emailed a replacement right away.
    I'm sure they represent other companies, but all of my business through them is with Erie. I also have my home owners insurance through this agency as well.
    - Sheldon R.
  • A
    My claim was taken seriously and handled in a very quick and efficient manner. The people at the agency and at the phone center were in frequent contact with me to make sure everything was being handled in a timely manner.
    A rental car was provided for me which was upgraded at no cost to me.
    I was very satisfied with State Farm for their handling of my claim.
    - Deborah W.
  • A
    They are very professional and very friendly. We have price compared and they were very good. We do everything online. We have a teenage son and he's had one fender bender. They were very professional and very speedy on the turnaround time. We haven't spoken to a person that wasn't professional, knowledgeable and courteous. We are pretty well satisfied with everything. We are probably getting ready to move our auto insurance because we are going to bundle it with our homeowners insurance and another company can't be beat on price for the bundle.
    - JEANNE R.
  • C
    Paperwork that was supposed to be followed-up on after signing on the dotted line was neglected by the agent.  Follow-up responses to emails and even phone calls was/is atrocious.  I have to practically beg someone to return my emails/phone calls - and I'm trying to purchase even more insurance!!  I have the direct email address of one of the agents and have even tried to send something through the website.  Nothing.  Crickets chirping.  The only reason I've indicated I would do business again with them is because they did indeed obtain very good pricing.  However, next time it'd have to be SUBSTANTIALLY better to endure the non-existent after-sale customer service.
    - Bob M.
  • A
    Robert K. Jones Insurance Agency has been very helpful and responsive with setting me up with a new homeowners and automobile insurance policy. I have worked the most with Kevin and Cathy. But everyone at the agency has been very friendly and prompt.
    - Chelcia M.
  • A
    Have had outstanding service from USAA for my auto/homeowners insurance and banking. There is none better in my opinion. To be eligible to become a customer, you'll have to be a military member or retired military. Recently membership has been expanded to children of existing members.
    - Pete K.
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Insurance Companies in Kettering

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