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Hospital Care reviews in Kettering

  • A
    If I had a chance to move away, if I won a lottery and have a chance to move away from Dayton, I would stay here because of the Kettering Clinic, because I don’t want to leave my doctors. They just go the extra mile. They are wonderful. I am just very lucky.
    - Christine B.
  • A
    My father struggled in ICU for a month. When it was clear he wouldn't pull through we had to decide when to pull life support. The doctors and nurses could not have been more supportive. They took time to answer all our questions and we're very patient. When the time finally came, they made sure we had privacy and could stay as longas we wanted. They even brought up a big cart with coffee, drinks, and a lot of food and snacks so we wouldn't have to leave. They made a very difficult time as bearable as possible. It was very peaceful and I can't thank Kettering enough for their support.
    - DeAnn D.
  • B
    I had to be generous with the Angie's list rating because my surgery was an absolute success and the new private patient rooms are very nice. I noticed a lot of problems. I arrived in my room in late afternoon and was soon seen by my surgeon, a hospitalist doctor, a nurse, a PCT, and a hospitalist PA. In the morning, I saw a whole new group on the next shift. They were all nice and ready to help, but it felt like only my surgeon, the nurse and the PCT knew why I was there. The hospitalists seemed clueless. One hospitalist told me I could be taken off of the morphine pump soon (it was already disconnected), then asked if I was having any trouble peeing (while I had the catheter in). I came to that room as a surgical patient who was stable but needed to be monitored for any change in condition or complications. I thought the nurse was doing that very well, since she was looking at my chart, seeing me multiple times per shift, and monitoring my vital signs (with the help of the PCT). My bill included lots of charges for visits by hospitalists who contributed nothing to my cure, so how well is this hospitalist thing working? They told me to come in for preop tests. My insurance company said they would be done at no cost to me at a specific outside lab. The hospital told me they should be done at the hospital and it would still be covered by insurance. I had it done at the hospital and had to pay for it as part of my deductible. My IV blew out. Nurse explained that surgery used a different kind of IVs than the rest of the hospital, so they are very difficult to connect and this caused the problem. They have a system to give the patient printed info about prescriptions and conditions, which allows me to go over it and understand it after the Dr/nurse/tech leaves. However, they need to work on quality, not quantity. I received a sheet on smoking but I don't smoke. My Patient Discharge Instructions listed the wrong issue (says degeneration of disk but my surgery was for stenosis/laminectomy). Patient Discharge Instructions called my pain med by multiple different names (Norco in one place, Vicoden on the next page, plus the technical (HYDROcodone-acetaminophen in a third place). No wonder we get confused. Patient Discharge instructions stated the pain med frequency as: 1030; then every 1430 hours ... wrong! At least it was right on the bottle._x000D_|I was able to decipher this after my pain med wore off, but lost all confidence in their patient information system. Question everything they say or do!! The problem list from Dr Africk's office lists BPH, which has not actually been diagnosed. I explained this to the nurse when I went in for preop tests, she added a statement that it was not correct, but BPH was still on my next after-visit summary. This summary also says I have an inguinal hernia - I explained that this was repaired 5 years ago and is not a problem, but it still shows up on every summary. They continue to put incorrect/misleading information on this sheet, so it is useless as a summary. One big complaint of patients is not being able to get a good night's sleep in the hospital. I was notified, in a loud voice, at 3:00 AM, that a person was on code blue (dieing??) on another floor. Can you think of a better way to interrupt sleep and upset patients? All the nurses are carrying a phone and can talk to anyone at anytime - don't they have an alert system so the people who must respond to codes can be notified? The PA system also pages doctors at night and also announced that the computer system was going down for maintenance at 2:00 AM. Do doctors not have phones? Are the people who are impacted by computer system downtime not near enough to a computer screen to see an alert there? Think of worker productivity - the hospital is paying hundreds of employees to stop and listen to a message that does not apply to them. I think the whole-hospital PA system is a relic from the past that should only be used as a backup means of communicating. They sent physical therapists to walk me up and down the hall and discuss any issues (big addition on my bill), but they did not offer a specialized guidance sheet for my condition. (stenosis is totally different than the common deterioration of disks and joints) They seem to like to waste things in the room - stack of water cups and package of toiletries for every patient even if I brought my own toothbrush and shampoo. They presumably sanitize the room when you leave and put all this in the trash. They still wake up patients during the night to check BP - It is time for technology to catch up here. There was a machine next to my bed capable of monitoring my pulse, temp, breathing rate, etc. If this monitor was left connected and data exported to my chart, the nurse could see from outside the room how stable I was and skip BP tests when I am sleeping.
    - Jim B.
  • A
    I like the customer service there and their professionalism. They explained the process on the test that I had to get and what was gonna happened. It was cold in there and they gave a blanket that were heated and tea too because I had to wait 30 minutes before we get in line. It was just very comfortable being there. They called me the next day to check how am I doing.
    - Rose M.
  • F
    When I was admitted to ICU they gave me a doctor and nurse that knew absolutely nothing about my condition. I asked the nurse if she even knew what renal crisis was and she informed me that she didn't. I will never return to that hospital again.
    - Nicole B.
  • A
    I have been going there for 10-15 years. They have been very professional. My husband and I see him every year for a colonoscopy. They are very good. The doctor is very professional and very thorough. I will continue to use him.
    - Alice G.
  • A
    I think they are the greatest. They are really good; they are one of the best hospitals around. You always get good care and good follow-up. They act like they care what happens to you; you're not just a number. Kettering is a Seventh-Day Adventist hospital. You get people with a Christian background and I think that makes a difference; they seem to put a little more into their job. This is the only hospital I would go to.
    - Jean S.
  • A
    It is a very good hospital. They are everywhere. I was very impressed with how clean everything was; that is a very big issue with me at hospitals. The technicians and everybody there were very polite and knowledgeable. They took their time with me instead of rushing me through like I am on an assembly line. They do their job and do it correctly. One of the really best things about them is that they are really sensitive to my needs and feelings; sometimes I feel really care able when I go in there they are sensitive to that. They don't do their billings; it is done at one office.
    - ANGELA B.
  • A
    They have free parking. They are very courteous. They greet you when you come in the door regardless of who you are and they help you find your way. The hospital environment is clean. It is a really nice hospital. As far as professionalism is concerned they treated my grandson very well. I just thought it was great. In fact, I requested my diagnostic work to be done there.
    - Diane S.
  • A

    I like this hospital. They were very responsive. Any time I needed a nurse they were right there. The nurses checked on him constantly. I felt like they treated us like close family. We have always had good experiences with this facility. They have good doctors. It is a great facility. They have programs available for senior members. The staff is fantastic. The doctors are very caring. This is the only hospital I will use.

     

     

     

    - Ernestine P.
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Hospitals in Kettering

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