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Cable Tv reviews in Kettering

  • A
    He got it all calibrated and the colors were crystal clear.  He was a really good technician and knew what he was doing.  It was a good price.  He was dependable and professional.  I don’t if he is still in business.
    - Mike N.
  • B
    Received an unexpected sales call from TW.  Answered, as I was considering bundling all services, but had not initiated yet.  Advice:
    DO NOT INITIATE SERVICE FROM AN INCOMING SOLICITATION CALL.  I made this mistake and endured a half hour conversation
    trying desperately to comprehend lightening fast, script-read, unclear diction.  Had to ask six times for slower talk; but thirty seconds
    later it was unintelligible again.  Extremely annoying.  But, I stuck with it and finally felt and hoped that my order for new services
    was correct and complete.  FOR NEW SERVICE, INITIATE THE PHONE CALL YOURSELF AND ONLY SPEAK TO SOMEONE YOU CAN UNDERSTAND.
    The next day I received a call from a person (whom I could understand) who was attempting to "port" my phone number from another
    carrier.  He was working with the wrong phone number!!  What??  Obviously, I corrected his info to my number.  Then, he mentioned
    my installation appointment date - which was four days later than the "sales people" had confirmed with me.  Another What??  So
    at that point, I was pretty nervous about the whole thing and worried about my decision!
    I decided to call TW to make sure installer knew about Mac computers, as I didn't need that mess - and it was 'noted' on my order.
    On second confirmed installation appointment day, TW tech called, arrived early and went to work.  Much to my huge relief, he
    was very friendly, polite, extremely knowledgable, and eager to address all my fears.  He was here for three hours installing service
    for phone, internet and wireless.  I was incredibly relieved that he was so good and patient, as I am pretty clueless.  He was great!
    It's now three days later, and it seems as if everything is working fine.  My next apprehension is receiving the new bill for these
    added services to make a "bundle".  Other nightmare will probably be trying to cancel my other internet provider!

    - Judy M W.
  • D
    Horrible. No on in their entire organization was able to help me without handing me off to at least 3 other individuals.
    One of their people actually hung up on me.
    The original installer installed products I did not order (VoIP for phone) and the following day (3 weeks late I might add) the service that I *did* order (a land line telephone) was finally installed.
    Their customer service is poor at best.
    On the second visit by the ATT U-verse installer, the technician got tired of waiting for "the guy at the 'main office' to throw the switch that would activate one of my receivers, and left telling me that when I got home "it *should* work. It didn't. At that time, the installer *and* his manager, refused to return my calls.
    - John S.
  • C
    I went to return my cable box for the fourth time in the last year, I think this is ridiculous to have to inconvenience a customer because you provide them with used defective products, also my daughter had them out 4 times in one month to install cable in their home, was never right and they finally changed to att, I could keep writing but these are my main complaint besides the fact that my bill continually goes up and my statement looks like someone in the CIA couldn't decipher it
    - Gail B.
  • A
    AT&T is much better. They are very polite and they tend to be more responsive. Their system is much better because there are no wires. The technician seem to be much more capable. I've been very pleased with them, they seem to know what they're doing. Our experience with them has been positive. Something went wrong with the television and in order to fix it, I had to call and we finally get everything working, they're guiding you over the telephone. I complained to the agent I was talking about, "why did you set it up with all these different wires underneath?" She was so apologetic, so sorry that for six months, they lowered our rate by half which is nothing I asked and I thought that was just a nice gesture. So far, so good.
    - NORMAN H.
  • F
    The technicians they sent, they both didn't know what would they're doing and then when we called them, a new technicians came and they'll always said that these guys who just came they did it wrong, they would do it that through and that to fix a cable. Whenever we had problems and also the call, I can't do it to call to somebody who was not very convenient and then they didn't come, you at least have to wait for a couple of days and so we're missing the television, computer, telephone and we don't like to be without those services for a couple of days. More than a year ago we got rid of them and then we went to other service provider.
    - NORMAN H.
  • B
    I've been using them forever, ever since I moved to Dayton in 1970.  They are the only cable company that I've ever had and it goes back to 1970s.  I have no complaints.  I'm fine with them and I haven't had any reason to change.  I haven't really needed service, but I just had a problem with my cable recently.  I wasn't getting channels that I was supposed to get for some reason and they came right out and fixed it for me.  I didn't have any choice for a long time until another company came out and ordered dish things, but I've never had any reason to change.  Their service is fine and this was the first time that I've ever called them out for a service call.  I pay them pretty soon after the bill comes because they don't give one much time as they used to.  One can't always wait a month and I just try to pay them within a week or two of when it comes.  I always pay my bills before they are due and I don't have a schedule for my bills.  I don't have the bundle, it's just the cable and I'm happy with it.  They are not perfect, but I don't have any real complaints either.  I hate all the cable companies because I hate all the stuff that comes in the mail and the phone calls that they make asking to upgrade.  It drives me crazy and I don't change unless I'm really mad about something.  Even Time Warner is competing with another company and they drive one crazy.      
    - Linda O.
  • F
    Here's another episode: Last December, I spent many, many hours (and as a lawyer and law professor, I have other things to do with my time) on the phone with TW reps and going to exchange equipment at the TW store in Centerville because my Internet service WOULD NOT WORK. I can't go into all the fiascos I dealt with, but I'll describe one of them. After trying to get my cable modem to connect, I finally took it to Centerville and replaced it with a new one. When I plugged in the new one, it didn't work . . . so I called TW tech support, spent about an hour on the phone with them to be told that the modem wasn't receiving the signals it was being sent, so we scheduled a service call for the next day. By that time, I'd spent most of the day dealing with TW and had accomplished nothing. I fixed dinner and sat down in front of my TV to watch TV. When I turned the TV on, the screen said "this is an unauthorized cable converter." I called TW again, sigh, and was told that the Centerville TW service clerk (i) didn't update my account to show I switched modems, which is why the modem wasn't connecting (the system was trying to connect to the old one, not the new one) AND (ii) for some reason decided to cancel my TW cable TV account. The tech on the phone took care of the modem issue, but was unable to fix the TV problem . . . so I went 8 days without TV, despite paying for the service. I have more stories like this, but I think you get the idea. IF THERE WERE ANY VIABLE ALTERNATIVE, I WOULD CANCEL TW IN A SECOND. I only hope one shows up.
    - Susan B.
  • D
    Three connections ordered. Premium channels do not work well (pixelated) . Internet modem will not reach throughout the house. One service box was out for over 30 days (even though I was still charged for it) Tech was rude, yawned throughout his visit and I still have 2 of 3 problems. They replaced their "new" box with an old style. I am not pleased at all with Time Warner's service or quality.
    - Frederick S.
  • A
    Our Sony Big Screen TV was not operating. We called Dave. He came out the same day (within a few hours). He diagnosed the problem and needed to order parts. He phoned us saying that they were on order and would be here in a few days. Unbeknownst to him, this TV model was only made for one year, hence the parts had to come from Japan. Called us a few weeks later, came out and installed the parts and it works just fine. His price was very fair and he was very professional. I would definitely use him again.
    - LESLIE P.
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Cable Companies in Kettering

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