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Cable Tv reviews in Kenton

Real People ~ Real Reviews ~ Real Results

  • I had the worst customer service with Directv .They had been my t.v.  satellite provider for years.  I decided to switch to a less expensive provider that offered free HD, which Directv charges for every television in your home..  When I called Directv to have my service discontinued, I find I have an "early" cancellation fee, which was $100.00!!!  Incredible!  Early???  Really???  But, wait,  there is more.  I discovered yesterday, that they had debited my checking account for the 100.00, plus the final month's fees.  No email, no text, no forewarning of this debit, whatsoever!  I was outraged, and felt violated.  To do such a thing as to debit your private checking account with not so much as an email, let alone the fact they can just reach into my bank account whenever the mood strikes, at their whim...I just can't believe it!  When I phoned to give them my slant on their practices, the fellow I spoke with was nice enough, but held firm on their right to debit my account....I complained a lot, but, it fell on deaf ears.  So, please let this post at least offer a "heads up" to those out there who might benefit by my experience by not choosing Directv.  The representative told me that the "debiting" clause was in the terms & conditions of the contract, something that happened so many years ago and was in such fine print....but then, who'd of thought such a thing would even be in the clause in the first place.  So, if you're going with Directv, that's your choice, but my new provider is great, I've saved money,, and  they won't steal from my bank account.  Another "thing" that bothered me was the fact they didn't seem to care about losing my business. The rep I spoke with was rehearsed, and also the fact after so many years with Directv, they never once asked why I was leaving, or offered to be competitive in order to get me to stay with them.
    - Debra D.
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Cable Companies in Kenton

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