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Sports & Recreational reviews in Kent

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  • We purchased a new boat from them on 6/14/2104. They set up the financing and provided us with a temp registration and told us it would be a few weeks before all the paper work was taken care of. After 2 months we got a notice from the bank that they were waiting for amended documents that had not been signed correctly and that we were 2 months behind on payments. We told them we were never notified by Boat Masters that there was a problem and would follow up. We called Tricia at the dealership and she looked and said she was sorry but things must have gotten mixed up. Something needed initialed so we took care of that right away. So we were ok with the bank. Then, after the temp registration ran out, and not receiving the title for the boat we called Boat Master again, talked to Trich and found she had not sent the registration papers in. She took care of that but we were not able to use the boat until we got the title to get it registered with the State of Ohio. After we got the title, we needed warranty work done on the engine. We found out that she had never sent the warranty paperwork in. I asked her if she had ever done this type of work before and she told me that she filed these kinds of papers all the time. Also, when I had to take the boat in for service because the speedometer and the depth gauge stopped working, I asked the service guy if this was normal for the gauges to stop working a month after launching the boat. His answer was, "We don't build them, we just fix them." Needless to say, I will never deal with these people again because of the ineptitude and their unprofessional demeanor. There are plenty of boat dealers out there, go to them.
    - Bruce R.
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    - Neil C.
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Sports Stores in Kent

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    940 W Liberty St
    Medina, OH