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Garage Door Repair And Installation reviews in Kent

  • A
    DOOR EXPRESS
    I HAD NEVER USED THIS COMPANY BEFORE.I FOUND THEM ON LINE.THIS SERVICE WAS DONE ON 03/26/19. I CALLED AND GOT A RECORDING. I LEFT A MSG AND JAY THE OWNER CALLED ME BACK.HE ASKED ME QUESTIONS TO FIGURE OUT WHY MY GARAGE DOOR WOULD NOT OPEN. MY SPRINGS ON MY GARAGE DOOR HAD BROKEN. HE SAID HE COULD BE OUT WITH IN A COUPLE OF HOURS. AND HE WAS. JAY WAS VERY EXPERIENCED IN GARAGE DOOR REPAIRS. HE QUICKLY REPLACED THE 2 SPRINGS. WHEN HE WAS TESTING THE NEW SPRINGS, MAKING SURE THE DOOR WAS OPENING PROPERLY. HE NOTICED THE DOOR WAS SAGGING IT WAS NOT RIGHT.HE DID NOT WANT TO LEAVE IT THAT WAY.HE NEEDED TO GET RID OF THE SAGGING.HE ADDED WHAT THE DOOR NEEDED TO GET RID OF THE SAGGING SO THERE WAS NOT SO MUCH PULL ON THE MOTOR.BUT WHEN HE DID THAT HE HAD TO ADJUST ALL KINDS OF STUFF. JAY REALLY IS KNOWLEDGEABLE ABOUT GARAGE DOORS I THINK HE COULD FIX ANY GARAGE DOOR. HE HAS A CALM DEMEANOR EXPLAINED EVERYTHING TO ME WHAT NEEDED TO BE DONE.HE WAS VERY REASONABLE AND HONEST.I HAD A CHAIN DRIVEN GARAGE DOOR OPENER AND ASKED ABOUT A BELT DRIVEN SYSTEM. I DECIDED TO CHANGE TO A BELT EVEN THOUGH HE SAID I WOULD GET MANY MORE YEARS OUT OF THE CHAIN SYSTEM. THE BELT IS MUCH QUIETER AMONG OTHER REASONS.HE CAME OUT THE NEXT WEEK AND PUT IT IN. I HIGHLY RECOMMEND DOOR EXPRESS AND JAY THE OWNER.
    - Robert M.
  • A
    Automatic Garage Co
    They were great. Came out and looked at the door and saw it was the spring. He had to pick up another part and he came back. Had everything working in a very timely manner. I would highly recommend this company.
    - Linda N.
  • F
    Fox Overhead Garage Doors, LLC
    They did not even try to fix the existing opener that was only 14 months old and still under a five year warranty. They instead sold my tenants a new opener of lesser quality than the one that was there.
    - Elizabeth R.
  • A
    Automatic Garage Co
    Great company, from the gal on the phone that got me the info and setup the tech to come out that same day, to the repairman Jeff who was a great guy and did a great job! Very knowledgeable, polite, speedy. I always like to use local family owned businesses when I can, (if they are good) and I will refer these guys anytime!
    - Wayne L.
  • F
    Automatic Garage Co
    I scheduled an appt over the phone for monday, june 19 with window of 2-4pm for arrival. By 4:15 pm i called and the person who answered said they would check with the technician on his arrival time, but never called back, never received an update from the technician, and didn't receive explanation from the office personnel, so i had to cancel as i had to go to work, thinking they would never show up. It was very disappointing as i called due to high reviews.
    - greg s.
  • F
    Hudson Overhead Door
    We had an appointment for Noon on 7/18.  The repair man never showed up for the appointment,  

    I called the office on 7/19 to let them know the man did not return.  The customer service person that answered the phone was not apologetic or polite.  I told them this phone all was to let them know that the guy did not show up in case they were going to pay him for a job not performed.  The woman on the phone said, "OK" and hung up.  No apology, no thank you for letting them know, nothing!

    I will NOT call them again nor recommend this company to anyone.
    - Tracey M.
  • B
    Overhead Door Co of Akron
    They installed a damaged panel but will be coming back out to replace the panel. They didn't say anything to me - I found the damage myself. They sent another tech out who verified the damaged panel and put in the order for a new one.
    - Phyllis A.
  • A
    MILLER GARAGE DOOR CO
    We have used this company for several things over the years.  They are always professional and cost is very reasonable.  We have had a garage door repaired, replaced and a new opener.  Great to work with and we would always recommend them!
    - Beth O.
  • A
    Overhead Door Co of Akron
    I called Overhead Door on a Friday afternoon due to our garage door not opening, and the company was able to send out a technician later that afternoon. Jayson the technician arrived promptly and was courteous throughout the service call. He explained that a broken spring was the problem, and that our second spring was also ready for replacement. Besides replacing the springs, he also installed a new keyless entry pad at our request. In addition, Jayson spent extra time helping my husband program his HomeLink opener in his car and also cleaned up the photo cell wiring for the garage door opener.
    I appreciated Jayson's willingness to help us with all of these extra details. We would gladly work with Jayson and Overhead Door again in the future, as well as refer this company to others.
    - LAUREN L.
  • A
    Kent Garage Door Co.

    We called in the morning, and they came out within 2 hrs. They completed the job to our total satisfaction and were very efficient and professional!  Last year in November, we needed the opener replaced, we called them, they responded same day, and again were totally pleased with their prompt attention and quality of their work! we would highly recommend! Great Job!


    - Joan S.
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Garage Door Repairs in Kent

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