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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in Johnstown

  • F
    Champion Windows and Home Exteriors of Columbus
    11/2017 Champion built an All Season room addition. The room was installed upon an 8��� high elevated platform/deck. Champion did construct the platform also, which seems to be very well constructed and solid, also cosmetically appealing. The room that was built upon the platform, is also cosmetically appealing, BUT that is the extent of it. The room has leaked water from 2 of the 3 walls into the interior sub flooring. Often times puddling, and practically always wet since November of 2017. There was a brief period of time during the winter of 2017-2018 that the floor appeared to be dry, it was a very cold winter though. Then came the big thaw and spring rains, and with that came the interior puddles and constant soakings, which has resulted in mold growth along the length of the 14��� wall. So, with Champion standing by its 15 year material and installation warranty, they began caulking the exterior seams in April of 2018. The caulking service calls were repeated on 4 different occasions, last caulking attempt in June 2018, followed by another 4-5 visits of some other Supervisors. All of which never generated any kind of positive results. All the while, the leak was unrelenting and the mold thriving. Then in September of 2018, my service call messages went unanswered from 9/10 till 11/27/18. Absolutely zero effort by Champion since June 2018, One year ago, to rectify the leak, and replace the moldy floor system. At least a dozen calls to Corp in Cincinnati, escalation to upper management, and even copying the CEO on some emails. Nothing has been done to fix leak or compensate us for purchasing a leaky, moldy room from Champion. They were paid in full upon completion of the build (November 2017) in good faith that they would honor their 15 yr warranty. After a year and a half of leaking water and nothing more than caulking attempts, a year ago, we have a nasty black mold issue. Champion doesn���t seem to care or is just unwilling to fix their mistake.
    - john s.
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Sunrooms / Patio Enclosure Builders in Johnstown

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