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Home Health Care reviews in Independence

  • F
    Apria Healthcare
         I & apparently several other people had been scheduled for a CPAP "class".  I thought I had a private appointment.  None the less, I arrived first to the reception area with no receptionist.  The others arrived one by one, still no receptionist.  We stood around quite awhile as there were only two seats available.  Finally a young lady arrived who had to go looking for someone to take care of us.
         Every time I called for service or to have a question answered I had to leave a voice mail.  No one was ever available.  Most times they did not call back, I had to call again.  The manager also is often times unavailable.
         I also found out, much later, that my CPAP machine was being rented to me until I insisted on the purchase.
         This is the real kicker...  my health insurance was about to change from one company to another, through my work, on
    March 1, 2011.  I called Apria on Feb. 25th to order supplies, a new hose, water tank & two new masks because I was entitled to them under that current insurance.  They should have been 100% covered.  I informed the "technician" that my medical insurance would change as of the 1st of March.  Would this order be processed before then?  I was told "Yes." otherwise there would be no point in my ordering on that date & not waiting for the new insurance.  I even called back on Feb. 28th to see that the order had gone through (or to cancel) & was told it had been taken care of.
         To my surprise & dismay I began getting calls from Apria representatives saying I had an outstanding balance of $422.00.  I said it should have been paid by my former insurance.  He seemed to have all that information but I spent more than 25 minutes on the phone giving him my current insurance ID numbers & information.  I thought it was handled.  Instead I got more phone calls telling me I was liable for the $422.  My former insurance refused to pay it.  I didn't understand why for months.  After 5 months & over 30 phone calls, speaking to more than 25 different people, I found out that the items were packaged on the 28th of February but went to the shipper, UPS, on March 1st.  One persons incompetence at Apria has caused me months of hassles & $422.00 which should have been 100% covered by BOTH insurance companies.  I tried to explain to the Level 2 billing department of Apria (at least 7 times) that they had 180 days to submit the bill to my current insurer.  They said I didn't give them my current insurance information "in time" & that it was only a 45 day billing period.  I called my insurer & they didn't know where Apria got the 45 day idea, that it was 180 days.  Several people at Apria were rather nasty in informing me that they would NOT submit my bill again & that I had to pay the $422.00!
    - Suzanne S.
  • C
    Apria Healthcare
    I was diagnosed about a year and a half ago for sleep apnea, but I have had it for close to 30 years. I also get pain in my heart now. Apria Healthcare was the only other recognized medical equipment supplier in the area. I called and made an appointment with them after I was given my prescription. I went to them without knowing their procedures and rights. After I met them I came to know as to what they were going to do by just experiencing it. Once you walk-in, they show the unit that they would be supplying and give information about that machine. Then the CPAP machine starts recording from the time that you purchase it. It would have all kinds of information that would be helpful for you to know and also for the doctor to know. However, as a patient you don't have any access to the information other than what it displays, but it records everything. I was made to understand that if the pilot or a truck driver never supplied it under FTC, then they may check to find out if it was used or not used. My concern was as to why isn't the patient allowed to have access to that information so that they can see any trends themselves. They later on presented me the model along with the kit. They told me that it was portable one and told me as to how it operates. It also provides warm air. If it's a 6 foot hose, then it would cool down by the time you get it. So, you can find out if the steam in the air ends up settling as water in the hose. However, it was the only choice that I had. They offered me a year old unit for the same price as the new one when I asked them if they had any other greater model. I later on found out that they were renting it to me and I didn't know as to how long. I had to call my insurance provider and find out that they were renting it to me for a year. I left without signing anything and I also left my prescription there. I then made an effort to find out as to who else was there who would supply CPAP machines in the area. I also tried to find out whether they were in or around the network. I finally ended up going online to Apria user group to find out about the manufacturers. I then called up the manufacturer to find out the representatives in the area. Unfortunately Apria itself has only one manufacturer. They make the decisions and support only one manufacturer probably because of the cost. So, that was the only choice I had. My overall experience with them was average, as it was the first time that I used their services. There was no way to know about the price and quality, as you don't get a chance in order to compare. If you stay within the insurance network, then the deductibles would be 250 $ and they pick up 80 percent of the cost. If you go out of the network, then you would have to pay 300 $, but they only pick up 60 percent of the cost. They would be charging you 1500 $ to 3000 $ for everything that they would be doing and the unit may only cost 900 $.
    - HARVEY R.
  • A
    Access Solutions Inc
    Both the owner and the installers were excellent. We were very pleased with the results and the service. They gave us options other companies had not and installation was very quick.
    - Karin W.
  • A
    Called me the same day; provided a written quote with diagrams within 24 hours. Great customer service.
    - Debra K.
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Home Health Care Providers in Independence

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