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Home Warranty reviews in Hudson

  • C
    The plan costs $390 with a deductible of $100 for your one year warranty. It is a typical home warranty. They basically cover nothing. The house has to kind of implode for them to cover anything. There are all kinds of caveats like they will pay for this, but only if A and B happen. It is not a great warranty plan. We haven't been able to use it at all.
    - Nathan P.
  • F

    The first was on September 5, 2013.  We smelled something awful in the basement and upon visual inspection, saw sewage was coming up through the drain.  We paid Down's Septic $160.00 on 9/5/2013, when they came out to the house to clean. We worked with HSA and all work was approved but for some reason, HSA only refunded $60.00. Our understanding was that this was a $75 deductible charge and there is $15 due to us. 

     

    This past Saturday night (9/14/2013), we were walking out to attend a wedding reception when we smelled sewage again in the house. We did not get rain, use excessive amounts of water, and this time, we knew the lines were clear as they had just been addressed on 9/5.  Sadly, the basement ended up covered in sewer backup - raw waste coming up from the main house drain again.

     

    To reiterate, this same drain was snaked on 9/5/2013 and the lines were clear, the septic system was checked and cleared by the company, and the HSA approved the treatment. 

     

    On September 15, 2013, we made numerous calls to the HSA for an emergency plumber and septic repair service. Four hours later, we were approved to call our own service because their contracted 24 hour companies were not 24 hour companies and were not available until Monday, 9/16/2013. Sunday, September 14th Allen Drain came to the house and snaked the line from the yard. The drains, stacks, and lines were all cleared by company.  The service technician, confirmed on the phone with HSA the problem and repair. HSA approved the claim. This time the cost was $250.00 as it was an emergency service on the weekend. 

     

    On Sunday, September 16th, we called the HSA to ask for a service call to figure out the root of the problem instead of calling every week when raw sewage is sitting in our basement. The service representative told me that is not an option, HSA is not responsible for preventative work.  Our stance is that this was a recall of the previous work because obviously the line was not cleared on 9/5/2013 by their approved service technician.  The property damage in the basement is worse than before since we put items back down on the floor thinking the line was clear.

     

    We are seeking your advice on how to approach the home warranty people and maybe even how Howard Hanna can look into this problem with the existing house plumbing and the effectiveness of HSA and the neglect that will only further ruin our home and its plumbing and foundation.  We called and requested a service call to examine the problem so that we are not calling every week as sewage seeps into our living space but to figure out the actual problem especially when the approved work is not getting the job done.
    Here are emails from me to realtor: 
     I spent 45 minutes on the phone with them regarding the reimbursement - the receipt was very clear, I sent it to them, I also just emailed you the copy of the 9/17/13 email with the same receipt. The issue they told me was the "new cap" which was ok'd on speaker phone by the HSA while I listened and the two technicians in my home when we called on 9/5/13. I want to make this very clear: HSA is not a company I trust, and now they lied to you. I'm swamped with school work  and will try to get some time to get a handle on how we will move forward with HSA. We also requested a manager to call us and set up a time for 7:30 PM on 9/17/13. No call, no answer.
    email to Support Specialist on 9/25/13:
     I do not have time to correct HSA. I have a house with a serious septic problems. The issue right now is that I want the $250.00 service call paid, in its entirety, from Allen Drain on 9/14/2013. This was a recall of work done on 9/5/13 that we already paid the entire bill (because HSA did not reimburse as required) on 9/5/2013 for Down's. The bigger issue we want discussed is the existing plumbing issues in the house. It is negligent for HSA to state that "the problem is fixed". How is is fixed if there is a sewage back up within 10 days of a line cleaning? The property damage and residual damage and cleaning costs are in the thousands of dollars not to mention the HEALTH of my family. 
    Support specialist email to me: Hi M,One of our Service Support Specialist will be contacting you today to review the approvals and reimbursements that have been processed for your claims. 
    Today, I called HSA for the phone call a support specialist was to call us after 5:30 PM. I called a 5:47 PM. Mackenzie (male) reluctantly transferred me to "Don". I asked Don if he was familiar with my file as I do not have two hours to go over this every time I call. He said no. I asked him to call me when he looks over the file as it is long. He said he was off the clock at 5PM and not interested in reading an hour long file. Then, Ashley, from HSA called on the other line. She was not familiar with my issues either. She told me that she was asked to call and explain that the deductible would be corrected and the house main line would need a camera inspection otherwise any further claims would NOT be approved. I asked her explain contract page 3:
    ." 3. DEDUCTIBLE: you will pay the $75.00 deductible for each separate trade call. If multiple visits are required for the same repair you will not be charged an additional deductible. Trade call means each visit by an authorized repair contractor. The deductible shall apply to all approved costs including service call charges. If service work performed under this contract should fail, then HSA will make the necessary repairs without an additional deductible for a period of 90 days on parts and 30 days on labor. In the event that the failure is not covered, you are responsible for all charges incurred." Ashley told me "i promise to call you back tonight" after she figures out the issue. I recorded the conversation and am waiting for the return call.
    I am also filing an official complaint with the Ohio Insurance Commission.


    - r m.
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Home Warranty Companies in Hudson

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