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Handyman reviews in Hudson

  • A
    John did an awesome job for us! He was on-time and completed all work as promised. He is very easy to work with and made great recommendations that helped our project come out better than hoped for! We highly recommend him!
    - Michael B.
  • A
    The project went well. It turns out that there was more work involved than initially scoped and Mike was fair about the price of that work. His quote was detailed, clear and complete. He was very responsive and helpful. His staffperson made sure to clean up after the project and was very friendly. The only reason that we rated a B on price was that it wasn't the least expensive proposal on the table, but it was worth paying extra to make sure the job was done correctly.
    - Peter R.
  • F
    To say this went poorly would be a vast understatement. Please beware of this contractor. He seems kind and easy-going but has a bad temper and never completed the work even though he had been paid. Details are below. I found Ben and Handyman Home Remodeling through Angie's List along with a few other contracts. After speaking to all three, I liked Ben best and agreed to work with him. I sent him photos of our cracked custom sink from above and below since it was a bottom mount. He came out to take measurements and confirm how it was attached as it is a custom mount and then got back to me with a sink option that would fit. The picture came to me over text and I approved it. He said the total amount would be between $600 and $850 and sent me an invoice for $397.16, which we paid in advance of any work being done. When he had come, he had been kind enough to tighten some cabinet knobs for us and play with our front door, so I was very comfortable and confident that he was a good person that could do the job well. The day he went to pick the sink up from the supplier to install it, he called because they had another nicer sink that he recommended. I said that I trusted him if he thought it would be better so long as it fit. He brought it to the house and it looked too large. Indeed, it was too large. He took it back and got the sink I had originally approved. He started to install it an realized that he would not be able to because of the cabinetry. I said I understood. He said he would go back to the store and find a sink that fit the dimensions necessary. I agreed as that had been the original plan and looked forward to identifying a sink that fit. He went back to the store and what he found was a different color so I said I wanted to take a look at it before it is installed. That evening, I went to run the dishwasher and water started pouring out from under the kitchen sink onto my hardwood floors. I turned off the dishwasher and called Ben. He apologized and said he forgot to hook the dishwasher back up to the garbage disposal under the sink. I, again, said I understood, thanked him for his apology, and said we'd get through this. Then I proceeded to clean up the water damage to the cabinet, the hard wood floors and others areas of the house. That night we also realized the refrigerator water dispenser was no longer dispensing water. I assumed we'd address that when he came out to install what hopefully would be the correct sink. Today he came to install the (3rd) sink. We looked at it together. The color seemed fine and the size seemed to fit. Before he went to install it, I said that we should talk about cost just to make sure we are on the same page. He said he was going to charge me the ~$278 dollars. I asked if that was in addition to what I already paid and he said yes. I asked if we were paying for his additional hours in the mistakes on getting a correct sink and he said no but that he didn't know why he shouldn't include those because he had put a lot of hours into this project. I explained that I had also put a lot of hours into this project and still had nothing to show for it but money already paid and water flooded into my kitchen. He said, "Listen, I said that was a mistake but there was no damage and even if there had been, that's why I have insurance." I agreed that it was a mistake and that I also I understood, but that this project had been the most difficult repair I have ever had to do and it's been frustrating. He said he's been frustrated too, started to raise his voice and said, "...It's this **** custom sink...". I asked him to please stop interrupting me, I simply wanted to talk about cost to ensure we are on the same page after all of this. He looked at me and said, "You know what... I'm done with this. I'm not going to do this project for you." I said, "To be clear, Ben, you are packing up that sink and are about to walk out of here after doing nothing on this sink installation other than wasting both of our times with incorrect sinks, flooding my kitchen, swearing at me, and I've already paid for at least half of this?!" Ben said yes. I told him to get out of my house. He came one foot from my face, face red, blue eyes bulging, and started yelling at me that he doesn't need to put up with this and that he's taking the sink. I was afraid he was going to hit me he was so mad but I was now really mad too so I yelled back, "Get out of my house and leave that sink!" I think he was surprised that I would be willing to yell back. He calmed down and said, "How will I know you won't stop payment on the credit card and not pay me. I said I didn't even know if that was possible but he'd just have to trust me like I had trusted him in the first place by paying him in advance for a job he's not even going to do. He ask me to shake on it and I told him I didn't want to touch him. I just wanted him out of my house. I saw him out, closed and locked all of the doors. Cried, and then contacted Angie's List. So far, they have been very helpful. I plan to ask Angie's List to remediate so that he gets payment for the cost of the sink but we would like reimbursement for the rest. We also ask for a copy of the receipt in case this sink, too, doesn't fit and we need to return it. We do not plan to seek reimbursement for damages to the rest of our property: the flooding on our hardwood kitchen floors or the seemly broken or disconnected refrigerator line, unless Ben choses not to comply. My experience with Ben at Housecall Home Services in Hudson, Ohio was terrible. It felt like a case of a wolf in sheep's clothing. I cannot recommend him to anyone. It is a shame because he did seem like a nice person and I'm sure he is, but his attention to detail is lacking and his temper is hot. The result of this project was me, a customer, getting yelled at in my face, honestly concerned I was going to get punched, in my own house, my own kitchen, by someone I had paid in advance to be there.
    - Karen G.
  • A
    The service was exceptional at every level. Lori worked with me to re-schedule when the mailbox was not delivered on time. The gentleman who assembled and installed the mailbox did a great job. I���m very pleased.
    - Kathleen O.
  • F
    I am extremely disappointed in Airguard's inability to keep information straight. Robert came out to my house to look at some mold in my bathroom and to give an estimate for its removal, along with the installation of a bathroom fan/light unit. I was given a quote and accepted. Soon after, in an e-mail to Robert, I asked him if a unit would be provided or if I had to supply one myself since things were not clear. He told me I would have to purchase one. No problem there. I made my purchase and waited for the install date. The day of the service, they screwed up my time with another customer. We had to reschedule, but I was the one who had to call to ask what was going on when nobody had shown up or even called after over 30 minutes. On the day of the reschedule, one of Robert's contractors came to install the unit that THEY had brought with them. My wife was home for the appointment, so she had to call me at work so I could talk to the guy and figure out what was going on. Long story short, the guy that came was told by his boss (Robert? I'm not sure) that they were to install their own unit, and that they were not told to do any drywall work. Robert confirmed to me in an e-mail that they would be installing MY unit and going through the ceiling and attic, and out through the roof for the ventilation. When I explained this to the guy that came, he had no idea what I was talking about despite the fact that I had a written quote and e-mails from Robert confirming what would be done. I don't blame the person who came to do the job, as he was just doing what he was told by his boss. Unfortunately, he was given incredibly wrong information. I told him to cancel the service. I was really looking forward to having this done, and now I need to find another company to do the job.
    - Scott W.
  • A
    Gus and his crew are outstanding: can't recommend them highly enough!!! All of the work was done beautifully, they cleaned up after themselves, and were all wonderful to work with. Most importantly, this team of guys went WAY above and beyond their 'call of duty' to help my daughter who had gotten her SUV stuck at the time the crew was working here. I was just astonished that the guys walked over to her (where she got the SUV stuck) and all of them worked together to get it out - didn't charge us and wouldn't accept the cash I tried to offer them for having helped her!! Can't tell you how grateful we are!! Guys like this are one-in-a-million! Thank you so much to Gus and his crew!!
    - Julie M.
  • A
    These guys were, as the name implies, SPOT-ON. They were very courteous and professional. They explained the needed repairs to me and got right to work. This is my parents' home, so, it was important that they left it without any further worries for them. JOB WELL DONE.
    - Ronnie M.
  • A
    They put in some strips on the windows. There was a door casing with some rotting wood. They did some painting and some minor stucco repairs. I didn't think they were particularly cheap. There was some stucco places that they had missed so I fixed them. Overall, they did a good job. They were here when they said. I might use them again for handyman stuff.
    - Anthony M.
  • B
    The did a fairly good job. The responsiveness was a little spotty, but not outrageous. The drywall was well done, although there was dust everywhere afterwards. The painting was decent, although the edging could have been a little better.
    - James H.
  • A
    pot-On remodeled our whole kitchen and we could not be happier! This was a high end project and I'm a high maintenance client, and we were not let down. Damien and his crew were on time every day and completed the project within the slated time. They worked well together, collaborated with me and our participating vendors and solved unexpected problems with ease. Attention to detail was paramount and they rose to the occasion. We have several more projects needing completion and fully intend on hiring Damien and his crew. Hire Spot-On... you won't be disappointed.
    - Ryan R.
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Handyman Services in Hudson

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