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Auto Service reviews in Hudson

  • A
    Very upfront about cost and limitations (hard to find "dealer only" part) . They were excellent in their communication, very thorough, and had no hidden costs. Also, they were empathetic, which may not sound important, but it really does make a difference. These folks are "good people", as my Dad would say.
    - william m.
  • A

    We spent a lot of money because (the car) had been sitting so long. Two of the tires were flat so my husband took the car there to have them replaced. We had problems with that car because of the way it had sat around so much. We had rusting parts underneath. They were always friendly, helpful and did everything we needed them to do.

    - Sue F.
  • D
    The company never contacted me after I booked the deal through Angie's List with my top 3 available dates. I had to initiate all communication. Once a date was mutually agreed upon, I arrived for my 9am appointment, then called at 9:15am as nobody was at the shop, and subsequently was told my appointment was forgotten and to wait for him. I waited until after 10am for him to show up. There were spots on the car that still had bugs (side mirrors, front grill). There was still a spider web between the rear spare and rear window. And I was given wet floor mats to "just dry in the sun when I get home". I drove an hour one way on a day off to be told there is no waiting room and to sit outside in filthy Adirondack chairs. I was going to raise these issues but frankly just wanted to get out of there and go home.
    - Christopher G.
  • A
    Gary Kohler and his crew are very honest, dependable, and reasonable. They offer all options for repair, refer when they don't do the specific work, and don't charge at all to look things over. Only if a repair is needed do they let you know what they recommend. I've trusted Gary and his team with all my cars over the years, and only hope that they will never retire!
    - elizabeth k.
  • A
    After being told by the dealership that our Infiniti needed both front & rear brakes completed (with an estimate of $1,400 + taxes), I searched for an alternative service center.  I called Absolute Auto the day prior to the work being done and made an appointment for 10:00 am.  Arrived just after 10:00 am today, they got the car up on the rack, pulled the tires and inspected the brakes and had me an estimate of repairs by 10:30 am.  Parts were available from nearby auto parts place and they had the car finished and ready for me in about an hour or so.  Final cost was exactly what they estimated, done fast and the car is ready for winter.  They also have a Rewards Program and I signed up for that and plan to refer friends and neighbors to them. 
    - B S.
  • F

    I leased a Kia Optima Hybrid from this dealer in 2013.  I recently received a card in the mail stating that the dealer needed my car and I would be pleased with the "aggressive" offer they would make to buy me out of my lease.  My car has very low mileage and is in excellent condition.  I took the time to go into the dealership intending to buy a car if I was made a reasonable offer.  This was a total waste of my time.  They offered me an amount nearly $4,000 under the trade in value of the car.  This meant that I would have to pay the leasing company an additional $5,000 to cover the payoff amount.  This dealer should not waste their customer's time with insulting offers like these.  They have lost a customer at the end of my lease.

    - John B.
  • B
    With regard to the driver's side seat back, I was advised that the recliner motor was shorted out.   I was then advised that at some point during the inspection and testing, the seat memory module failed and that none of the other functions of either seat would work.  When I picked up the car, the service tech implied that he may have caused the module to fail by applying power to move the seat forward or to test the recliner motor.  (I took notes.)
    I later took the car to the Chrysler dealer and had the "shorted module" replaced for $541. I thereafter wrote Denholm's a letter, asking them to pay for the new module or otherwise deal with the issue.  Today, I received a phone call, during which the service tech denied having shorted out the module. No joy.
    All I know is that the module died while Denholm's was working on it.  Before I took the car in, the passenger seat reclined and went forward and back.  The driver's seat went forward and back, and the lumbar function worked.  Afterwards, nothing worked and Denholm's and the dealer confirmed a broken control module.
    I would have rated Denholm's professionalism and quality an F in the way they addressed this one issue.  Averaged in with A work on the other items and past work, I settled on a C rating on these factors and a B overall.

    - John H.
  • C
    The dealership gave us a verbal estimate of $2,000 to just to determine where the leak was in order to complete the entire estimate.  The written service invoice stated the location of the leak was documented as 'the top of the tank' but no written dollar amounts were documented.  The overall ballpark estimate was verbally given as $2,000 to $4,000.  We declined to follow through with the service based on cost.  A follow up call to get clarification on why the written estimate did not contain any dollar amounts, resulted in a revised leak location (fuel line above the take) and a new overall estimate of $2,300.  We have used the dealership for general maintenance for years and were generally satisfied, but this incident has made us re-think that opinion.
    We subsequently went to a different service provider on Angie's list and had the repair done for less than $500.
    - Tim F.
  • A
    It was very easy, just plugged it in and it was working immediately. Now we know where our kids are at all the time in their car.  It is almost like sitting in the car with them when they are driving.  We believe it helps them be more responsible driving especially when it comes to speed.  Thanks GPS Heroes, we love it!!
    - Mark M.
  • A
    We have a 2005 Honda CRV which had the battery die three time over a six months period.  The first two times, we jump-started it and the battery provided good service for about 2-3 months before the problem reoccurred.  After the third failure, we took the car to the dealer and explained what was happening.  The service manager assigned the car to a tech who found the problem to be a cracked or broken cable between the alternator and the battery.  This cable caused the intermittent performance of the battery.
    The solution was to replace the whole wiring system; the cost of the Honda parts and service was to be $800+.  Since the car is out of warranty, the tech gave us an alternative of using an after market replacement.  This saved us over $300.
    We appreciated the tech promptly finding the problem, taking the initiative to find a cheaper alternative solution, and returning the repaired car in one day.
    - JAMES O.
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Auto Services in Hudson

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