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Egress Window reviews in Hilliard

  • A
    Basements Unlimited
    Al and team did a fantastic job our our basement. We had a large project, but the team paid attention to every single detail and really went above and beyond. From the beginning, we appreciated the line by line estimate that explained every cost rather than simply charging a standard price per square foot. The quality of all the work, from bathroom to flooring, walls, painting etc. was excellent. We opted for a custom built bar, and were blown away with the quality that they delivered. I would HIGHLY recommend basements unlimited to friends looking to finish their basement, especially if they have an interest in a bar.
    - Zandra Z.
  • A
    Ohio Basement Authority
    The whole process from the visit with the sales rep to the final clean-up went without a hitch. The sales rep is knowledgeable and straight forward, with absolutely no pressure. The installation crew led by Mike McDonald was great. Very professional; explained what was going on and some of the reasoning behind everything and they were very respectful of our property and house. Definitely would use Ohio Basement again!
    - Carl H.
  • A
    Baker Group Remodeling
    Overall, I really liked Phil Baker and his team and I would use him again.  We had a big job and lots of moving parts from a scheduling standpoint with a great deal of custom work to be done regarding media center, bathroom, wet bar and egress window and we had him open up the stairway to the basement.  A very complex basement finish that Phil admitted that some of the issues he had not specifically ever done for a customer.  So, there was a learning curve and he was very responsive and just generally a really great person.  Most importantly, he's a man of his word, never nickeled or dimed us with this or that when things changed on the fly and what he routinely does for finishing a basement was done perfectly - i.e closet doors, built ins, basic framing etc.). His sub contractors were good and professional - such as plumbers and electrician (really good). I hired Phil b/c I could tell he did the work - he would be involved. His crew even helped out when we had some ice damming leading to a leak at a window - he never once talked about his crew's time or the cost.  In the end - we were on the projected budget!!

     I have a couple minor criticisms/ issues - some things that should have been anticipated as a problem such as with a custom bathroom (lowered shower ceiling height with a soffit and then not having adequate ventilation for a shower ), floor leveling should be done before starting and some stain matching issues seemed to be avoidable errors, but he did everything to rectify those situations - though a better result would have been had being proactive.   Nobody is perfect and we expected some issues as we worked our way through this build.  Phil keeps some of his costs down by the customer being their own design agent - picking tile and cabinets etc.  This can be a real time commitment. I felt that we were responsible for the creative design elements and unfortunately some design details only come to you when you see things taking shape - once things have taken shape, some design elements can't be added back in - hindsight is 20/20 - I wanted a little more foresight.  This leads to a lot of either compromise or leg work to remedy the issue.  An even more minor issue for us, we were over on the time to complete our (complicated) project.  Honestly - I could care less, but that's the fact (12 weeks was 18 weeks by the time we finished).  
    In general for those thinking about a big remodel, the 3 issues to think about - dust, dust, dust  -  think ahead and protect your stuff, furnace etc. I knew better and failed to do a good enough job from the start so it's a big clean-up at the end.
    - Patrick M.
  • F
    Rosati Windows
    Awful. I've been told every time I called that they are getting the permits, that they will pay for the fine and remedy, but nothing has been done. I've been told that they applied for the permits and found they haven't. I'm getting nowhere with them and their reputation is worth nothing after a year of this.  I need my windows replaced in my house built in 2000, but I will not use these jokers. Love their product, but they can't be trusted.

    UPDATE: Install Egress window (Followup to last review)
    Mike Rosati called to assure me they would cover the costs of getting the permit for the Egress window they installed October 2012, then didn't bother to respond about their failure to get the permits and inspections. I received the Hilliard Permit in the mail, along with drawings for the window. I scheduled the inspection and notified Rob Abner (Rosati's Permit guru) and he said he didn't need to be there and the inspector would just sign the permit and it would all be over. The inspector showed up, looked at the call and said he couldn't see what he needed to see since the window is in finished drywall (and has been for more than a year), and the inspector left. I called Rosati 11/20/13, the same day it failed and Rob told me he would find out what is needed. So 2 weeks after hearing nothing from Rosati, I called Rob to find out the scoop. Turns out he sent an email to the inspector (Mitch) on 11/21 and he hadn't heard back. I asked if a follow up had occurred, NOPE! So here I am with an open permit, Rosati being unresponsive, and I know they continue to fail to live up to their "Reputation" of being in business for 30 years.  One day this will be resolved. It just might not be with Rosati. Stay away and don't listen to their assurances.
    - Laura G.
  • F
    This was a pain filled process.   I found Best Choice on Angie's List with an overall okay rating.   I also found another company on Angie's List that indicated they did egress windows.   I contacted both companies and the other company said they no longer do egress windows and referred me to Best Choice.  I now have two referrals to Best Choice, Angie's List and the other company.  I also talk to a co-worker who had an egress window put in a year or so ago and found he also used Best Choice.  His reference wasn't strong but indicated he was happy with the end product.   I was unable to find others in the area that indicated they installed egress windows so I felt my options were limited.

    When I spoke with Daniel, the owner, on the phone for the first time he said he could come out and provide an estimate however he had done so many of these windows that he could provide an accurate quote via email which he sent me.   After I got the quote I had decided to move forward but knew I would need to move the fence first and was going to do that myself before I contracted with Best Choice.   Two days after Daniel sent the quote he called me to see what my plans were.  I told him that I was intending on contracting with him but I was going to wait until I had moved the fence.   He said he wanted to earn my business and that he could move the fence for me, for the same quoted price, if I would commit that day.   He came to the house, looked at the fence situation and we agreed to move forward.   The contract he gave me asked for 1/2 of the payment at the time of signing the contract and the rest when the job was done.   The total contracted price was $2,700 an it was listed as "Term 2 Payments, $1,450 down payment, $1,450 due upon completion of work".   I wrote Daniel a check for $1,450 only later to realize that his math was wrong.   With in 10 minutes of Daniel leaving my house I received a call from a check cashing company confirming that I had issued the check, which I confirmed. 

    It took several days and several calls to Daniel before he would commit to a date to do the job.   When you call him, the number he gave me was his cell, he NEVER answers but he sometimes will return a call after a few days and he will also sometimes respond to text messages.   The day came for Daniel and his crew to do the job but they didn't show up.   Several hours after they were to be on the job site I received a call from Daniel.  It should be noted that I had called him several times that day and he never answered.   He indicated that he had a dental issue and that he wasn't going to be able to do the job that day.  He wanted to reschedule to do the work on a Saturday but I was going to be out of town for a week, starting on that Saturday.   My wife was going to be home but she didn't want the work done while I was gone and I told Daniel that.   Later that day he showed up at my house, rang the bell and talked with my wife.  He wanted to show her that he wasn't a scary guy.   It wasn't that my wife was afraid of him it was that if there was an issue, she wanted me to be there to deal with it.   I called Daniel and again explained that he would have to do the work after I returned.   He scheduled the job for July 5 with a personal guarantee that it would be done that day.   On July 4 he called to say he needed to change the date.   I asked that he do the job on the 5th as he had committed because the forecast for the 5th was dry and the rest of the week was rain.   He agreed to follow through and do the job on the 5th.   He and his crew did show up on the 5th but several hours after he had indicated he would be there.  As a result they were unable to finish the job the same day, as he had promised and it took several more days before the job was "complete".   

    The contract indicated that the excess soils and debris would be hauled away.   What I learned when they did the job is that they were using a service to pick up the excess soils and debris and that involved laying to large, heavy duty tarps in front of our house one on the sidewalk and one on the driveway.  He promised they would be picked up the next morning.   When I returned home the next day they were still there.  I called the company that he said he had contracted with to pick up the debris and they had no record of the order to do so.  Long story short, after many calls to Daniel he found that they had rejected his order because of an issue with a previous job.   He finally got the order to pick up the debris scheduled and two days later it was gone.

    Now for the kicker...

    Daniel told me that a building permit was needed and that he had obtained one from the city.   Passing inspection was part of the contract.   He wanted to be paid for the job but I wanted to wait until the inspection passed.   He indicated that the permit fee that he had paid was $275.00 and asked if I could pay him everything but that as he needed to "make payroll".   I did.   He indicated the inspection would occur the following Monday and because I asked for the permit paperwork, he brought it when he came to collect the rest of the fee minus the $275.00.   Monday came and went.  The next week came and went.   The third week I started trying to get a hold of Daniel.   He replied to none of my phone calls and to one of my texts indicating he would get it done the following week.   I decided to have the inspection done myself and went to the city building department.   I provided them with the permit Daniel gave me, signed by the building department only to find out that no permit had been obtained and that, according to the city building department, the signature on the form was a forgery.  In fact the city building department contacted the police had has asked that I cooperate in taking action against Best Choice.   That all happened today so I don't know where that will end up.  I do know that I've now filed for permit and it appears, from the information I've received, that the window meets code but until it inspected I won't know for sure.   Additionally, Daniel told me he was bonded with the city in which I live.  My city building department said they haven't done bonding for 7 years.

    My advice, stay away from Best Choice. 

    - Steven F.
  • A
    Griffey Remodeling
    Overall, the people involved were great - from design, to engineering, to project management to the individual tradesmen (concrete, electric, roofing, HVAC, etc.) all the way through punchout. Once things were rolling, they rolled along well - both on time and on budget. I gave a B grade on price simply because they were a bit more expensive than others were proposing, but we had friends who had used Griffey too and the quality is A+. You would not know that the addition was anything other than original. I have worked with a lot of contractors over the years on commercial buildings and residential units as well, and I would definately pay Griffey a 120 - 125% of anyone else. You get what you pay for, and they are worth a premium. I have been involved in many other remodeling projects where the trick seems to be "start the job (and as many other jobs as possible), and then stop answering the phone. This was NOT the case with Griffey. It was really the closest thing I have ever seen to "this is exactly what you will get." They neither over-promise nor under-promise. Meet Charlie, and trust that what he says is what will happen. He is not a typical contractor who seems like he is trying to sell you a used car. He listens and is low key. Tell him what you want, and that's what you'll get with no surprises.
    - BRETT F.
  • A
    - Melody B.
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Egress Window Installers in Hilliard

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