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Decks reviews in Hilliard

  • A
    A-1 Quality Carpentry
    Jeff is one of the most professional contractors I have had the privilege to work with. He was exceptionally patient with my wife and I as we worked through various iterations for the layout. He visited with us and provided suggestions and recommendations along the way. He provided various options along with the pricing and helped us make the final decision, but it was never about selling us more or pushing for a more expensive option. As far the the was exceptional. They arrived on the day (actually called and asked to start a day early) that he originally gave us and finished on time. Quality of workmanship is exceptional. I would use Jeff again and I strongly recommend A-1.
    - Heidi D.
  • D
    Suncraft completed a new screened porch and paver patio at the back of our house about a month ago, and I do not recommend them to others. The finished product is satisfactory, but the building process was an ordeal. (1) We signed the contract for our project in May 2018 based on their projection that it was a 3-to-4 week project and they would begin construction in July. It was September by the time they were ready to start but, since we were scheduled to return to Florida in October we postponed the project until our return in April, 2019. The project was finally completed at the end of June. (2) Project management was non-existent. After the owner argued with me to permit my own plumber to come in and perform a two-hour job around his crew, the project sat idle for weeks at a time when they waited for sub-contractors to arrive or, more often, were pulled off to work on other projects the company had going. (Don���t let him tell you the delays were caused by waiting for city inspections ��� the inspectors always came within a day or two of being notified.) (3) The company���s work crews were sloppy in their work (but the sub-contractors were all great!). The framers failed the city inspections twice, the first time for lack of proper structural support for the roof! They left a pile of trash in our front yard, that was picked up only twice during the 8 week construction period. After they finished and left, we found cigarette butts, bent nails, empty soda cans, and small lumber scraps in our yard for several weeks. (4) They do only what is specifically called for in the purchase contract and nothing more. They tried to get out of doing some simple wiring for my sound system by claiming that ���it���s not in the contract��� and I had to show them where it was, indeed, in the contract to get them to do it. Since construction methods are not specified in the contract, they stapled the floor-to-ceiling screen to the frame of the room and covered that with wood trim ��� instead of building a frame for each section of the screen, making it reasonable to maintenance and replace the screens when that���s needed. (5) Communication is very difficult. Their primary crew did not speak any English (or, at least, would not admit that they did), so to any request they would answer ���talk to Jeff about that.��� Jeff Horowitz is the owner of the company and is unpleasant and rude (see many other reviews for descriptions of that). Our salesman was pleasant, but unreliable in communicating ��� plus he seemed to have little influence within the company anyway, so it did no good to ask questions of him. Jeff Horowitz will likely rebut this review (he usually does). Let the buyer beware!
    - David S.
  • F
    Cowans home improvement LLC
    The work was not done to our expectations. The windows were installed in such a way that they can't be opened to clean them. Painting was done with two different paint colors. The workmanship was shoddy. A portion of the job was left unfinished. We gave detailed feedback on the issues and what we would like to have addressed. We were originally told that it was no problem, they would come back and correct all of the problems. We didn't hear back so we continued to follow up by phone and text. Then they blocked our number.
    - Leslie P.
  • A
    9 Trees Landscape Construction
    Everything went very well. Even when they had a few surprises during the build, the extra costs were very reasonable. Manager and crew communicated with us the entire project and were extremely professional. For lawnmowing, mulching, and general landscaping, 9 Trees was responsive, reasonably priced, and completed everything with the highest quality. We highly recommend 9 Trees.
    - Douglas D.
  • D
    Dbu Construction Llc Deck Builders Unlimited
    The contract was signed on March 19, 2018. Daryl said he was 8 weeks out from starting and to expect a start around May 11. The project was supposed to take about two weeks from start to finish and cost $15,390. Payment to made in three equal parts. By May 8, I had not heard anything, so I called and left a message. The same thing for two more days, until I finally got a return call. Daryl claimed the start was delayed by "bad weather" until early June. I elected to wait, and come June, after several attempts to contact Daryl I was told it would be the first of July before he could get the deck started. When nothing happened and nobody called by the end of the first week of July, I informed Daryl I had a family reunion on August 18, and if he could not be started by July 13 and finished by August 18, I would like my deposit back. He assured me he'd have a crew out right away. On July 12 two men came out and tore up the old deck, left a pile of debris in the side yard and collected the second "start" payment. Nobody showed up again until July 18, and they only came to remove the debris. After another round of phone calls, a third crew arrived to measure for materials on July 24. On July 30 I began calling Daryl again and reminded him of the August 18 deadline. On August 1 materials arrived in pallet loads in the driveway, blocking access to the garage. After another round of calls, two men arrived on August 3 and removed the materials to the side yard. When again nobody showed up, I called again on August 6. Daryl offered to meet on August 7 to review the work to be done. He failed to show up for the meeting and didn't call. On August 11 two workers arrived and began working without introducing themselves or even knocking on the door. They began a repair to the structure under the deck and continued on August 12. They failed to show on August 13. I called Daryl and he said the crew had quit. On August 14, 4 new workers arrived and removed all the previous repairs saying it wasn't right. Two of the four were never seen again. Progress was made by the remaining two workers, but it was immediately apparent the August 18 deadline was not possible. Work continued in fits and starts until September 16. A crew of six, not including the two who had been doing the work all along, showed up unnannounced at 9 AM on Sunday morning. They claimed they would have the deck finished that day. They didn't. The slow but steady duo spent an entire day removing or re-doing unsatisfactory items. On September 26 the "two week" project was finally completed 4 months late. I lost the use of the deck for most of the summer. I had a string of unprofessional and unidentified workers roaming around the property. The quality of the work was marginally acceptable, but I decided to leave it alone so I could get this company out of my yard and my life.
    - Tim S.
  • A
    A-1 Quality Carpentry
    Jeff's pricing was fair for the work performed and the lowest of 3 bids. He is a perfectionist and kept us up to date relative to where we were in the process and what decisions needed to be made. He is great to work with and we were totaly pleased with how our deck looks. We would use him again and recommend him highly.
    - Craig K.
  • B
    HDL-Harrington Decks & Landscaping
    Finished project looks good. I appreciated suggestions from Eric on the design. The landing was constructed in a timely manner. The "finished" project had many splinters coming out of the handrail. It took several attempts to have the workers return to sand down the wood. They finally came out and did the sanding on the day promised.
    - P F.
  • B
    APCO | The Architectural Products Company
    We hired APCO to remove and replace a wood deck with a larger composite one. We signed up for an estimate after seeing them at the home and garden show. They promptly followed up by phone and made an appointment to come out to see our needs. They did this and promptly followed up with a quote followed by taking detailed measurements and drawing up plans. We liked the plans and found the price acceptable so we hired them without getting any other quotes. They estimated about six weeks before they would start. We heard from them roughly after the six weeks and told us a crew would come out and get started. First they took out the old deck and then dug holes and put in footers for the new. They got the framing done for the new deck and we found that the crew had left some items on the ground such as several flagstones. These items were apparently under the old deck and we were surprised they didn't move them before framing. My wife and I got those out from under the frame. Once they started putting the decking on we began to notice some quality issues. What surprised us was that the issues were obvious and the crew did not seem concerned enough with them to get it right. First we noticed that they had miscut a decking board about a third of the way across, yet they put that board into the deck. A couple of other badly scratched boards were also installed. The deck includes a single step from the house down to the deck and then two steps from the deck to the ground. My wife and I immediately noticed, with the naked eye, that all three steps were not level. While most of the screws in this deck are hidden, there are a few places where screws needed to be visible. This includes the surface of the steps. On one of the steps there was no attempt made to line the screws up so they at least would look neat. They were put in haphazardly and frankly looked like a ten year old had put them in. All of the above items we corrected after we brought them to the attention of the manager. A couple of the items took a second call back to get satisfactorily resolved. Generally we were disappointed in the crew's lack of pride in making sure the deck looked professionally finished. Also surprised that supervision of the crew wasn't tighter. The crew was good about cleaning up their scrap and disposing of it in the dumpster APCO provided for it. The crew was not a good about making sure we ended up with a clean finished deck. During the course of construction, they tracked mud onto the deck. The manager eventually noticed and had them power wash it. They got the worse of the mud off, but we still ended up needed to power wash it ourselves once they were done to get it completely cleaned off. A couple of things that we are just living with: First, when the gentleman came out to measure and get the plans started, he told us they would build some type of enclosure around the sump pump pipe that exits the house and would be visible above the deck. This made perfect sense as it would be needed to give the deck a nice finished look which is what we expected from APCO. Unfortunately, we failed to notice that this did not make it into the plans and APCO did not honor that commitment. Rather they said that isn't something they normally do and the gentleman should not have promised it. They suggested we figure out a way to hide it. With it not being in the plans, and the gentleman having left the company, we ended up figuring out a way to hide it. Secondly, the new deck is slightly lower than the old one it replaced. The result of this is that a 'scar line' is visible on the walls of the house where the old deck surface met it. Most contractors we have used in the past have had enough pride in making sure their work looked great that they would have found a way to hide that with some type of molding (even if they would have to charge for it). Not APCO. Currently the scar is still visible and we will probably hire another firm to help us with that. In conclusion, while the crew sometimes showed up a day after we were told, APCO generally did this project on schedule. With a couple of exceptions mentioned above, we have a nice looking deck that seems to be solidly built. We just felt that for a project in this price range a little more care and pride could have gone into the project to get a more professional looking final product. Also if you do contract with APCO, make sure every detail you agree to is spelled out in the paperwork or plans. They will not honor anything said but not in writing.
    - JEFFREY R.
  • A
    A-1 Quality Carpentry
    Jeff was great to work with. He went above and beyond to make sure everything was right. His pricing is very competitive, lower than a few other quotes I got. He built a 12'x16' wood deck with aluminum balusters that I provided. The finished deck looks beautiful, I'm very happy with it. Jeff always called or emailed to let me know when he planned to be here, and to keep me up to date with his progress. He was very polite and professional. I highly recommend him, and will hire him again if I need deck work in the future!
    - SUSAN P.
  • A
    A-1 Quality Carpentry
    Jeff and his employee built a 300 sq. ft. wood deck over an existing concrete slab. Also replaced over 130 feet of wood fence, replaced 2 gates and kept the existing wood posts. Jeff was the reason I chose A-1. He is very hands on, provides great communication and I am pleased with the finished product. Jeff worked with me on a solution that worked for both of us in replacing the fence. Highly recommend.
    - J M.
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Deck Contractors in Hilliard

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